Omni Tax Help has been operating as a tax relief company since 2002, with headquarters located at 2300 5th Ave Suite 200, Vero Beach, FL 32960. The company provides tax resolution services through their website at omnitaxhelp.com.
Based on 383 total reviews across major platforms, Omni Tax Help receives mixed but generally positive feedback from customers. The company earns a 4.9/5 rating on Trustpilot from 270 reviews, though BBB ratings are more modest at 3.46/5 from 13 reviews and Google Maps shows 3.6/5 from 100 reviews. Customers frequently praise the professionalism, with 93.4% of 167 mentions in this category being positive. One satisfied customer noted they were "very knowledgeable and thorough," while another praised "extremely professional service and initiative taken by Lila Sandgren." However, some negative experiences exist, with one reviewer complaining that "General Manager Laquanna McDowell is very abusive and condescending."
Exceptional professionalism and support, with 93.4% positive sentiment from 167 customer mentions, highlighting knowledgeable and empathetic staff members.
Strong service quality delivery, achieving 90.2% positive feedback from 153 mentions, with customers reporting successful outcomes like "Offer in Compromise which off set over $500,000" and cases that "settled for $50.00."
Reliable financial arrangements, earning 83.3% positive sentiment from 18 mentions, with customers praising flexibility in payment plans and successful refund recoveries.
Effective communication and transparency, with 78.5% of 93 mentions being positive, as customers appreciate being kept "in the loop and all concerns were carefully explained."
Cost and value concerns represent the company's weakest area, with only 34% positive sentiment from 47 mentions, including complaints about high fees such as "wanted $15000.00 more money."
Trust and reliability issues affect some customers, with 55.4% positive sentiment from 83 mentions, including allegations that "the only positive reviews of this business are fake reviews" and concerns about "Fraudulent phishing attempts."
Some process and timeliness complaints emerge, though 76.9% of 39 mentions remain positive, with frustrated customers noting they're "still waiting for resolution on my taxes."
Positive
Complaint
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Thanks again for your help and understanding.
Knowledgeable as they come
I am in the worst possible place. They put me in
Promise me results
Promise me results
started at 6000 and over 2 1/2 year 15 grand
over fifteen people were assigned to my work. Never the same person
Representative verified feedback from customers
Positive · Trust & Reliability
Although I didn’t use the services I was given proper advice and honesty about how to start in the right direction . I had fears of being scammed and it was eradicated with honesty I highly recommend people to use this company
Positive · Professionalism & Support
So had a great conversation with Clayton about my tax issues. He gave me some direction on getting my situation resolved today. By the most reliable way to go about it. Thanks again for your help and understanding.
Positive · Professionalism & Support
Carmine Compana, is an excellent consultant and gentleman. Knowledgeable as they come while being understanding of situations and predicaments. Whether you use his service or not totally worth the consultation. Good person to talk to through tough situations.
Positive · Professionalism & Support
Carmine Compana, is an excellent consultant and gentleman. Knowledgeable as they come while being understanding of situations and predicaments. Whether you use his service or not totally worth the consultation. Good person to talk to through tough situations.
Positive · Trust & Reliability
I appreciate the young man I was talking to name was Carmine He made me feel that I can trust him because sometime we don't know who we can trust when we give an information out and trying to get help when we are in bad situations especially when it come down to IRS. He did a great job to explain to me how everything work out he didn't hold back on even when it come down money situation because I had someone told me $500 and he made me seem like okay $500 can take care of all my tax problem but the young man explain to me that it's just a start so now I feel comfortable knowing what I'm going to be facing cuz when you behind your taxes you don't know what to expect. I like to thank him again He is doing a great job keep up the good work A lot of people out here need help You've been a blessing in my life. 💜💜🙏
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