Rank #21

Omni Tax Solutions

Omni Tax Solutions, founded in 2002, operates from 11001 W 120th Ave #200, Broomfield, CO 80021 and maintains an online presence at omnitaxsolutions.com. The company has accumulated 524 reviews across major platforms, providing substantial data on customer experiences.

Visit website

Trust score

8.26 /10

518+

verified reviews analyzed

Editorial Highlights

Customer sentiment toward Omni Tax Solutions is predominantly positive across 524 reviews, with particularly strong performance in service delivery and professional support. Service Quality receives 98% positive feedback from 205 mentions, with customers reporting significant debt reductions like "reduce my $35,000 to under $5,000" and complete issue resolution. Professionalism & Support scores 94.3% positive across 245 mentions, with clients noting "they and OMNI have given me my life back" and praising staff empathy. However, some communication concerns emerge, with Communication & Transparency at 85.9% positive, including complaints of staff being "liars" and instances where customers "called and e mail 5 times but no respond."

Strengths

Exceptional Service Quality: With 98% positive feedback from 205 customer mentions, Omni Tax Solutions demonstrates strong problem-solving capabilities, successfully resolving complex tax issues and achieving substantial debt reductions for clients.

Professional Support Excellence: 94.3% of 245 customer interactions highlight the company's professionalism and supportive approach, with clients frequently praising staff knowledge and helpful attitudes.

Reliable Process Management: 86.3% positive feedback on Process & Timeliness from 51 mentions shows the company effectively manages client expectations and maintains organized workflows, with customers noting the "painless and stress free" experience.

Weaknesses

Cost Concerns: Only 59% positive sentiment from 39 Cost & Value mentions reveals pricing issues, with customers citing "hidden fees" and complaints about "outrageous fees to do what you can do for yourself."

Communication Gaps: While 85.9% positive overall, Communication & Transparency issues include instances of unresponsiveness and transparency concerns that affect client relationships.

Positive

Complaint

Click on comment to see details

1. Professionalism & Support

94% Positive

attentive and supportive staff

professiona, knowlegable in dealing with tax issues

2. Service Quality

98% Positive

the problem was solved with no additional tax liability

we ended up getting through this with no tax liability

3. Communication & Transparency

85% Positive

maintain timely updates and communication

3 months,no call.

4. Trust & Reliability

81% Positive

I'm glad I put my trust in Omni Tax Solutions

Biggest scam I've ever been a victim to.

5. Process & Timeliness

87% Positive

the problem was solved ... in just 3 months

after 2 years no solution

6. Cost & Value

58% Positive

I've had to spend more paying my taxes off than I owed before

estimate of predicted extra charges

7. Financial Arrangements

83% Positive

working with my current financial hardship

have not received any refund or correspondence

FAQs

Quick answers based on verified editorial data

Is Omni Tax Solutions legitimate?

Yes, Omni Tax Solutions is a legitimate tax relief company established in 2002 with 22 years of operation. The company has a 4.1/5 rating on Trustpilot from 343 reviews and 4.4/5 on Google Maps from 178 reviews, totaling 524 customer reviews across platforms, which demonstrates substantial client engagement and operational history.

What do customers say about Omni Tax Solutions?

Customer feedback is overwhelmingly positive, with 98% satisfaction in Service Quality and 94.3% in Professionalism & Support. Clients report significant achievements like "reduce my $35,000 to under $5,000" and praise staff support with comments such as "they and OMNI have given me my life back" and noting "Their concern and empathy speaks volumes." The company receives consistent praise for effective issue resolution and professional handling.

What are the complaints about Omni Tax Solutions?

With a 1.0 BBB rating from 3 reviews, complaints are minimal but focus primarily on cost transparency and communication. The main concerns include "hidden fees" and pricing issues (59% positive in Cost & Value category), plus occasional communication gaps where customers report unresponsiveness to calls and emails.

How does Omni Tax Solutions compare to other tax relief companies?

Omni Tax Solutions stands out with exceptionally high service quality ratings (98% positive) and strong professional support (94.3% positive) across 524 reviews. The company's 22-year operating history since 2002 and consistent ability to achieve substantial debt reductions for clients positions it favorably in the tax relief industry, though cost transparency remains below industry standards.

How much does Omni Tax Solutions charge for their services?

Cost & Value feedback shows 59% positive sentiment from 39 customer mentions, indicating mixed reactions to pricing. While some clients report significant savings like "resolved my $250,000 back taxes owed for about $34,000" and "saved me over $110,000," others cite concerns about "hidden fees" and "outrageous fees." The company appears to deliver value for complex cases but may have transparency issues with fee structures.

How long does the Omni Tax Solutions process take?

Process & Timeliness receives 86.3% positive feedback from 51 customer mentions, with most clients finding the experience manageable. Customers praise the company for making "the process as painless and stress free as possible," though some negative experiences include "made ZERO progress after several months" and cases taking "after 2 years no solution," suggesting timelines can vary significantly based on case complexity.

Does Omni Tax Solutions offer payment plans?

Yes, Financial Arrangements data shows 83.3% positive feedback from 30 mentions, indicating the company provides flexible payment options. Customers report being "set up with a comfortable payment plan" and note instances where "they refunded our money" and "they got me money back," suggesting accommodating financial arrangements for most clients.

How reliable is Omni Tax Solutions' communication?

Communication & Transparency shows 85.9% positive feedback from 135 mentions, with most clients praising responsive service. Positive experiences include teams that "always kept us updated" and "stay on top of all issues and inform us of them right away." However, some clients report communication failures, including being called "liars" and instances where they "called and e mail 5 times but no respond."

Platform Breakdown

BBB

3 reviews

1.00

Trustpilot

344 reviews

1.70

Google

179 reviews

4.40