Optima Tax Relief
Optima Tax Relief, founded in 2011 and headquartered at 6 Hutton Centre Dr Suite 300, Santa Ana, CA 92707, operates as a tax resolution company helping consumers navigate IRS issues. The company maintains an online presence at optimataxrelief.com and has accumulated over 12,000 customer reviews across major review platforms.
Editorial Highlights
Based on 12,027 reviews across BBB (4.0 stars), Trustpilot (4.5 stars), and Google Maps (4.2 stars), Optima Tax Relief receives strong marks for professionalism and support, with 94.8% positive feedback in this category. Customers frequently praise the company's approach, with one noting "their professionalism, caring attitude, courteous service" and another stating "They answered every question I had and helped me with all the paper work." However, satisfaction varies significantly across service areas, with communication and transparency receiving 67.6% positive feedback and trust and reliability dropping to just 34.4% positive sentiment. Cost and value represents the most challenging area, with only 20.4% positive feedback, though some customers report dramatic results: "We went from having to PAY $28,000 to getting a $731 REFUND !!!!"
Strengths
Exceptional professionalism and support with 94.8% positive feedback across 4,420 mentions, with customers consistently praising the caring attitude and courteous service of representatives.
Strong service quality performance at 77% positive sentiment, with customers reporting significant debt reductions, including cases where the company "fixed a HUGE mess" and helped stop IRS collection actions.
Effective process management with 70.9% positive feedback, providing peace of mind to clients with many reporting feeling "relieved" and satisfied with the speed of service delivery.
Weaknesses
Significant trust and reliability concerns with only 34.4% positive feedback, as customers report instances where promised results don't materialize, with some stating they "don't qualify" after lengthy processes.
Major cost and value issues with just 20.4% positive sentiment, with customers frequently citing high fees, including complaints about being "charged so much" and paying "$1500 just to look at our case."
Communication transparency challenges at 67.6% positive, with customers describing "horribly misleading marketing" and promises the company "can't provide."
Positive
Complaint
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1. Professionalism & Support
very helpful
helping me above and beyond
2. Communication & Transparency
I didn't hear anything from them for a couple of months
could not or would not provide a detailed answer
3. Service Quality
Omar was the only person who was determined to get my paperwork completed
I still have the IRS debt with no resolution
4. Process & Timeliness
The process was straightforward and easy to navigate
nothing’s been resolved
5. Trust & Reliability
This company is a scam
Optima commercials and good reviews seems to be FAKE to lure vulnerable people in
6. Cost & Value
was charged $6000 for their service
They already have close to $8000 of my money
7. Financial Arrangements
called me back about 10 days later and said I should have canceled services
A $495 debt for optima tax relief
FAQs
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Platform Breakdown
1883 reviews
5029 reviews
5435 reviews