Positive · Service Quality
The work that Jack did was outstanding , It took some time with the IRS but it was worth the wait. When things were looking bad and there was no hope he came through.
Rank #66
Orange County Tax Relief / The Tax Experts Group
Orange County Tax Relief, operating under The Tax Experts Group, has been providing tax resolution services since 2011. The company operates through its website at thetaxexpertsgroup.com, focusing on helping clients resolve IRS tax issues and payment arrangements.
Trust score
7.02 /10
44+
verified reviews analyzed
Editorial Highlights
Customer feedback reveals consistently strong performance across all service categories, with Orange County Tax Relief achieving a 4.7-star Trustpilot rating based on 44 reviews. The company demonstrates exceptional scores in professionalism (100% positive sentiment), trust and reliability (100% positive), and communication (100% positive). Customers frequently praise their effectiveness, with one client noting they "resolved our tax situation completely" and another stating the company "settled multiple tax years." A satisfied customer emphasized the company "did what he promised" and "saved me thousands of dollars." The overwhelmingly positive feedback spans from successful offer-in-compromise negotiations to establishing manageable payment plans with the IRS.
Strengths
1
Exceptional professionalism and support with 100% positive sentiment across 15 customer mentions, with clients praising their "abilities to resolve tax issues" and describing staff as "very knowledgeable and confident."
2
Perfect trust and reliability record with 100% positive feedback, as customers consistently report the company "did what he promised" and "did everything he said he would do."
3
Outstanding service quality with 95.5% positive sentiment, successfully completing complex cases including offer-in-compromise settlements and multi-year tax resolutions.
Show all strengths
4
Excellent communication and transparency with 100% positive mentions, keeping clients informed about "what is needed and the timeline" throughout the process.
Weaknesses
1
Process and timeliness concerns represent the only notable area of criticism with 80% positive sentiment, including one report that the company "lost our paper work several times," though such issues appear rare given the limited negative feedback.
Positive
Complaint
Click on comment to see details
1. Service Quality
came through
SUCESSFULLY got the IRS to accept
2. Professionalism & Support
staff is very friendly and quick to take care
gave me peace of mind
3. Trust & Reliability
has always been reliable
4. Process & Timeliness
lost our paper work several times
5. Communication & Transparency
6. Financial Arrangements
7. Cost & Value
Customer review highlights
Representative verified feedback from customers
Positive · Service Quality
If your in need of tax help....this is the place!! Having on my own screwed up a personal offer in compromise, came to Jack and his team and they SUCESSFULLY got the IRS to accept a second OIC for pennies on the dollar and get the I.R.S. off my back. I have a new life for the work he did!
Positive · Trust & Reliability
My wife and I have been working with Jack and The Tax Expert Group for a few years now. Jack has always been reliable, easy to work with and we like the way he takes his time to explain and assist when needed. Their staff is very friendly and quick to take care of our requests or answer any questions we may have.
Positive · Professionalism & Support
My wife and I have been working with Jack and The Tax Expert Group for a few years now. Jack has always been reliable, easy to work with and we like the way he takes his time to explain and assist when needed. Their staff is very friendly and quick to take care of our requests or answer any questions we may have.
Positive · Service Quality
So i found Jack and his team just by doing a general search on the internet, this very basic and non specific method of research turned out to be the luckiest and most fortunate find of any company or firm that i have ever come across. Not only did Jack Gendreau, and his team come thru for me with regards to my serious tax issues, they saved me a ton of money when i researched peers in their field, they also gave me peace of mind and assured me that everything was going to be alright.. They came thru and saved my butt, and allowed me to start living again.. Jack and his awesome team truly became my beacon of light in the scary and unknown world of taxes.
FAQs
Quick answers based on verified editorial data
Is Orange County Tax Relief / The Tax Experts Group legitimate?
Yes, Orange County Tax Relief is a legitimate tax resolution company that has been operating since 2011. The company maintains a 4.7-star rating on Trustpilot based on 44 verified customer reviews, demonstrating over 13 years of established service in the tax relief industry.
What do customers say about Orange County Tax Relief / The Tax Experts Group?
Customer feedback is overwhelmingly positive, with 100% positive sentiment in professionalism, trust, and communication categories. Clients report successful outcomes like "resolved our tax situation completely" and praise the team as "very knowledgeable and confident." One customer noted they "saved me thousands of dollars" while another emphasized the company "did everything he said he would do."
What are the complaints about Orange County Tax Relief / The Tax Experts Group?
Complaints about Orange County Tax Relief are minimal based on available review data. The only documented concern relates to occasional process delays, with one customer mentioning paperwork being "lost several times." However, with 95.5% positive sentiment in service quality and perfect scores in professionalism and trust, serious complaints appear rare.
How does Orange County Tax Relief / The Tax Experts Group compare to other tax relief companies?
Orange County Tax Relief stands out with exceptional performance metrics including 100% positive sentiment in three key categories (professionalism, trust, and communication) and a 4.7-star Trustpilot rating. Their 13-year track record and consistently high customer satisfaction scores across all service areas position them favorably compared to industry competitors.
How effective is Orange County Tax Relief at resolving tax issues?
The company demonstrates strong effectiveness with 95.5% positive sentiment in service quality based on 22 customer mentions. Clients report successful outcomes including "successfully completed an Offer and Compromise," "settled multiple tax years," and complete tax situation resolutions. Their track record shows consistent success in complex IRS negotiations.
Does Orange County Tax Relief offer payment plans for their services?
Yes, Orange County Tax Relief offers flexible payment arrangements, achieving 100% positive sentiment in financial arrangements. Customers report access to "very minimal payment plan" options and the company's ability to arrange "manageable monthly payment plan" structures with the IRS for ongoing tax obligations.
How well does Orange County Tax Relief communicate during the tax resolution process?
Communication receives perfect ratings with 100% positive sentiment across 4 customer mentions. Clients praise the company for "letting you know what is needed and the timeline" and appreciate their "honesty and dedication in representing us." The team consistently keeps clients informed about options and process steps throughout their cases.
What is Orange County Tax Relief's track record for keeping promises to clients?
Orange County Tax Relief maintains a perfect trust and reliability record with 100% positive sentiment across 7 customer reviews. Clients consistently report that the company "did what he promised," "did just what he assure me he will do," and "did everything he said he would do," indicating strong reliability in fulfilling commitments to clients.
Platform Breakdown
BBB
No reviews
N/A
Trustpilot
No reviews
4.70
Google
No reviews
N/A