Positive · Professionalism & Support
Employee name Debra is great very professional kind hearted person She made very comfortable to talk too My whole experience was wonderful
Rank #76
People’s Tax Relief
People's Tax Relief, founded in 2014, operates from 2481 NW Boca Raton Blvd Suite 100, Boca Raton, FL 33431 and maintains a web presence at peoplestaxrelief.com. The company provides tax resolution services to help clients address IRS debt and compliance issues.
Trust score
6.86 /10
190+
verified reviews analyzed
Editorial Highlights
Based on 180 customer reviews across multiple platforms, People's Tax Relief shows a mixed reputation profile. The company excels in professionalism and support, with 91.5% positive sentiment across 59 mentions, where customers frequently praise staff members: "Ms Deborah She's a wonderful person" and "Hailey was so awesome very courteous." Service quality receives 78.8% positive feedback from 52 reviews, with clients noting "Now my tax issues are fixed" and "solved my tax problem." However, trust and reliability present significant concerns, with only 36.1% positive sentiment from 36 mentions, including complaints like "don't do what they say" and "They are scam artist stay away." Cost and value issues are most problematic, receiving just 25% positive feedback from 20 mentions, with customers reporting "They tried to charge me more than I owed the IRS."
Strengths
1
Strong professionalism and staff support with 91.5% positive sentiment across 59 customer mentions, with representatives like Deborah and Hailey frequently praised for their helpfulness and courtesy.
2
Effective service delivery for many clients, achieving 78.8% positive feedback on service quality from 52 reviews, with customers reporting successful tax problem resolution.
3
Reasonable processing times when successful, with 72.2% positive sentiment on process and timeliness from 18 mentions, including cases resolved in as little as one week.
Weaknesses
1
Serious trust and reliability concerns, with only 36.1% positive sentiment from 36 reviews, indicating significant issues with service delivery promises and company reliability.
2
Major cost and value problems, receiving just 25% positive feedback from 20 mentions, with multiple complaints about excessive fees and charges exceeding IRS debt amounts.
3
Poor financial arrangement practices, with only 16.7% positive sentiment from 12 reviews, including reports of unauthorized billing and difficulty obtaining refunds.
Positive
Complaint
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1. Professionalism & Support
very professional kind hearted person
treated me as a family
2. Service Quality
went from 72,000.00 to 17,000.00
3. Communication & Transparency
"sorry, I'll remove you from the list." LIES!
I've told this to various people on the phone over here 5-6 times now over the past couple months and EVERY SINGLE TIME they've told me "sorry, I'll remove you from the list." LIES!
4. Trust & Reliability
if they will lie to your face about a thing as simple as removing you from their calling list what else would they lie to you about???
"sorry, I'll remove you from the list." LIES! as my phone continuously gets bombarded
5. Cost & Value
6. Process & Timeliness
7. Financial Arrangements
Customer review highlights
Representative verified feedback from customers
Positive · Professionalism & Support
Debra Wein treated me as a family and NOT as just a number. Trust worthy and guaranteed human. God bless you Debra🙏🏻
Positive · Trust & Reliability
Debra Wein treated me as a family and NOT as just a number. Trust worthy and guaranteed human. God bless you Debra🙏🏻
Positive · Service Quality
Well Folks! This quite possibly is the most Epic Tax Relief program that there is! I had some past tax issues that I personally didnt think I was going to survive. Hearing their ad on the radio back in 2020 I finally called and talked to Franklin first he fully explained how the process worked and I believed him I trusted him so I got the ball rolling with all the forms etc. Then I was assigned to a case worker her name is Haley Long story short I went from 72,000.00 to 17,000.00 and a payment arrangement was engaged. I also became close to these people as we went along with the details. Folks this is what these people do! They are professionals they know what most people dont know PTR has saved my life, my income, my sanity and I feel that I owe my soul to them for this. Irs are ruthless people that mislead you to thinking you are doomed besides I feel that they are part of a communist regime. So if you think that you can handle this on your own THINK AGAIN! I recommend them to anyone who is in distress! Good Day!
Positive · Communication & Transparency
Well Folks! This quite possibly is the most Epic Tax Relief program that there is! I had some past tax issues that I personally didnt think I was going to survive. Hearing their ad on the radio back in 2020 I finally called and talked to Franklin first he fully explained how the process worked and I believed him I trusted him so I got the ball rolling with all the forms etc. Then I was assigned to a case worker her name is Haley Long story short I went from 72,000.00 to 17,000.00 and a payment arrangement was engaged. I also became close to these people as we went along with the details. Folks this is what these people do! They are professionals they know what most people dont know PTR has saved my life, my income, my sanity and I feel that I owe my soul to them for this. Irs are ruthless people that mislead you to thinking you are doomed besides I feel that they are part of a communist regime. So if you think that you can handle this on your own THINK AGAIN! I recommend them to anyone who is in distress! Good Day!
FAQs
Quick answers based on verified editorial data
Is People's Tax Relief legitimate?
People's Tax Relief is a legitimate tax resolution company founded in 2014 and based in Boca Raton, FL. However, the company has concerning ratings across platforms: 1.0/5 on BBB (1 review), 3.5/5 on Trustpilot (5 reviews), and 4.2/5 on Google Maps (174 reviews). With 10 years in business, the company is established but shows mixed performance in customer satisfaction metrics.
What do customers say about People's Tax Relief?
Customer feedback is polarized, with strong praise for individual staff members but significant concerns about company practices. Positive reviews highlight staff professionalism: "Ms Deborah She's a wonderful person" and "Hailey was so awesome very courteous." However, trust issues dominate negative feedback, with customers reporting "don't do what they say" and "They are scam artist stay away." Only 36.1% of trust-related mentions are positive across 36 reviews.
What are the complaints about People's Tax Relief?
The company has 4 BBB complaints with only a 25% resolution rate. Common complaints include service delivery failures (customers waiting nearly 2 years without results despite paying thousands), unauthorized billing practices, and excessive fees. One complaint details paying over $4,000 with no resolution, while another reports unauthorized multiple transactions despite agreeing to a $150 payment.
How does People's Tax Relief compare to other tax relief companies?
People's Tax Relief shows below-average performance compared to industry standards. The company's 1.0 BBB rating and 25% complaint resolution rate are concerning metrics. While the 4.2 Google Maps rating appears strong, the low positive sentiment in trust (36.1%) and cost (25%) categories indicates significant operational issues not typically seen in top-performing tax relief companies.
What are People's Tax Relief's fees and pricing structure?
Customer reviews reveal concerning pricing practices, with only 25% positive sentiment on cost and value from 20 mentions. Customers report fees of $299 monthly plus $19.99 monthly charges, with some cases totaling over $4,000. Multiple complaints cite charges exceeding actual IRS debt amounts, with one customer stating "They tried to charge me more than I owed the IRS." Upfront fees of $700 followed by biweekly $250 payments are also reported.
How long does People's Tax Relief take to resolve tax issues?
Timeline performance varies dramatically, with 72.2% positive sentiment from 18 mentions on process and timeliness. Success stories include cases "solved my tax problem in 1 week," but failures are severe, with customers reporting "it took the over 2 years for no results" and "waiting for four years and nothing has been solved." Recent BBB complaints confirm lengthy delays without resolution.
How is People's Tax Relief's customer communication?
Communication receives mixed reviews with 53.8% positive sentiment from 39 mentions. Positive feedback includes "communication was excellent throughout the process" and staff ensuring clients "knew was going on every step of the way." However, significant concerns exist with customers reporting "don't give any status" and misleading information about debt reduction amounts.
Does People's Tax Relief offer payment plans?
The company does offer payment arrangements, but this area shows the lowest customer satisfaction with only 16.7% positive sentiment from 12 mentions. While some customers report reasonable monthly payments like "now I pay 40 bucks a month," major issues include unauthorized billing for "bogus fees" and refusal to provide refunds with responses like "good luck with that" when refunds are requested.
Platform Breakdown
BBB
1 reviews
1.00
Trustpilot
No reviews
3.50
Google
180 reviews
4.20