Positive · Financial Arrangements
Was very **************** right to business with the power of attorney process. Made easy payment plan.Five star review!
Rank #70
Perfect Tax Relief Inc
Perfect Tax Relief Inc, founded in 2009, operates from Sherman Oaks, California at 15233 Ventura Blvd Suite 500. The company provides tax resolution services and maintains an online presence at perfecttaxrelief.com.
Trust score
6.95 /10
99+
verified reviews analyzed
Editorial Highlights
Based on 74 total reviews across multiple platforms, Perfect Tax Relief Inc shows mixed customer sentiment with notable variations across service categories. The company demonstrates strong performance in Service Quality (82.8% positive feedback) and Professionalism & Support (76% positive), with customers reporting successes like "settled my case for just $764" and praising staff as "amazing and always very responsive." However, significant concerns emerge in Trust & Reliability (34.8% positive) and Financial Arrangements (25% positive), with some customers warning "This company is a 100% Scam" and others stating they "refuse to give me a refund." Communication & Transparency receives mixed feedback at 54.2% positive, with customers split between those praising "constant communication" and others citing "extremely poor communication."
Strengths
1
Service Quality stands as the company's strongest area with 82.8% positive feedback from 29 customer mentions, with successful case resolutions including debt settlements and complete debt elimination.
2
Professionalism & Support receives 76% positive feedback across 25 mentions, with customers consistently praising responsive staff and knowledgeable support throughout the tax resolution process.
3
The company demonstrates capability in complex tax situations, with customers reporting successful garnishment reversals and effective IRS issue resolution.
Weaknesses
1
Cost & Value represents the company's weakest area with only 11.1% positive feedback, with customers reporting charges of $3,000-$7,200 for limited services and difficulty obtaining refunds.
2
Trust & Reliability concerns affect 34.8% positive sentiment, with multiple customers labeling the company as a scam and expressing serious credibility concerns.
3
Financial Arrangements generate significant dissatisfaction at 25% positive feedback, particularly around refund policies and transparent fee structures.
Positive
Complaint
Click on comment to see details
1. Service Quality
the end result was simply an IRS payment plan for the exact amount I already owed. There was no reduction in my tax liability, no meaningful resolution
case was not resolved
2. Communication & Transparency
I feel completely misled about what this company could actually accomplish
poor communication and contact
3. Professionalism & Support
**** ****** was amazing. He explained everything so perfectly regarding my tax issues and made me feel at ease
****, hes a true professional who is obviously well versed in tax relief
4. Trust & Reliability
5. Cost & Value
I paid nearly $4,000... nothing that justified the thousands of dollars I paid
6. Process & Timeliness
7. Financial Arrangements
Customer review highlights
Representative verified feedback from customers
Positive · Professionalism & Support
I was extremely apprehensive about working with someone that I not familiar with because Ive been scammed so many times in the past, not with issues thought. **** ****** was amazing. He explained everything so perfectly regarding my tax issues and made me feel at ease that this is not a sham. Ive never experienced tax issues , been filing taxes since 1976 and many times Ive owed the *** at the end of the year due to my well over 6 figure income and not having enough taxes taken out or not having enough deductions. Even those years Ive owed the *** on the annual tax return Ive already always paid what I owed. **** understood my issue with my soon to be ex husband not telling me he didnt file our taxes since 2019 yet ensuring to me he had taken care of everything. I had no idea our taxes had not been filed until I discovery a letter to me from the *** that he hid from me. Ive been absolutely sick over this since I found out. **** reassured me with one of your companies programs that he/yall can get me straight again with the ***. Its obvious he is passionate about helping people get right with the ***. Being retired from the ********* as an active duty medic for 23 years and working as a DoD contractor for another 14 years, Ive always been a government employee and I dont take my taxes lightly. Again, **** put me at ease over my tax problems and I truly appreciate him for that. Businesses could use a lot more employees like **** *****. Again thank you for helping me with my tax issues and I look forward to work with Perfect Tax Relief and ****, hes a true professional who is obviously well versed in tax relief. ******* ******
Positive · Communication & Transparency
I was extremely apprehensive about working with someone that I not familiar with because Ive been scammed so many times in the past, not with issues thought. **** ****** was amazing. He explained everything so perfectly regarding my tax issues and made me feel at ease that this is not a sham. Ive never experienced tax issues , been filing taxes since 1976 and many times Ive owed the *** at the end of the year due to my well over 6 figure income and not having enough taxes taken out or not having enough deductions. Even those years Ive owed the *** on the annual tax return Ive already always paid what I owed. **** understood my issue with my soon to be ex husband not telling me he didnt file our taxes since 2019 yet ensuring to me he had taken care of everything. I had no idea our taxes had not been filed until I discovery a letter to me from the *** that he hid from me. Ive been absolutely sick over this since I found out. **** reassured me with one of your companies programs that he/yall can get me straight again with the ***. Its obvious he is passionate about helping people get right with the ***. Being retired from the ********* as an active duty medic for 23 years and working as a DoD contractor for another 14 years, Ive always been a government employee and I dont take my taxes lightly. Again, **** put me at ease over my tax problems and I truly appreciate him for that. Businesses could use a lot more employees like **** *****. Again thank you for helping me with my tax issues and I look forward to work with Perfect Tax Relief and ****, hes a true professional who is obviously well versed in tax relief. ******* ******
Positive · Trust & Reliability
I was extremely apprehensive about working with someone that I not familiar with because Ive been scammed so many times in the past, not with issues thought. **** ****** was amazing. He explained everything so perfectly regarding my tax issues and made me feel at ease that this is not a sham. Ive never experienced tax issues , been filing taxes since 1976 and many times Ive owed the *** at the end of the year due to my well over 6 figure income and not having enough taxes taken out or not having enough deductions. Even those years Ive owed the *** on the annual tax return Ive already always paid what I owed. **** understood my issue with my soon to be ex husband not telling me he didnt file our taxes since 2019 yet ensuring to me he had taken care of everything. I had no idea our taxes had not been filed until I discovery a letter to me from the *** that he hid from me. Ive been absolutely sick over this since I found out. **** reassured me with one of your companies programs that he/yall can get me straight again with the ***. Its obvious he is passionate about helping people get right with the ***. Being retired from the ********* as an active duty medic for 23 years and working as a DoD contractor for another 14 years, Ive always been a government employee and I dont take my taxes lightly. Again, **** put me at ease over my tax problems and I truly appreciate him for that. Businesses could use a lot more employees like **** *****. Again thank you for helping me with my tax issues and I look forward to work with Perfect Tax Relief and ****, hes a true professional who is obviously well versed in tax relief. ******* ******
Positive · Professionalism & Support
I was extremely apprehensive about working with someone that I not familiar with because Ive been scammed so many times in the past, not with issues thought. **** ****** was amazing. He explained everything so perfectly regarding my tax issues and made me feel at ease that this is not a sham. Ive never experienced tax issues , been filing taxes since 1976 and many times Ive owed the *** at the end of the year due to my well over 6 figure income and not having enough taxes taken out or not having enough deductions. Even those years Ive owed the *** on the annual tax return Ive already always paid what I owed. **** understood my issue with my soon to be ex husband not telling me he didnt file our taxes since 2019 yet ensuring to me he had taken care of everything. I had no idea our taxes had not been filed until I discovery a letter to me from the *** that he hid from me. Ive been absolutely sick over this since I found out. **** reassured me with one of your companies programs that he/yall can get me straight again with the ***. Its obvious he is passionate about helping people get right with the ***. Being retired from the ********* as an active duty medic for 23 years and working as a DoD contractor for another 14 years, Ive always been a government employee and I dont take my taxes lightly. Again, **** put me at ease over my tax problems and I truly appreciate him for that. Businesses could use a lot more employees like **** *****. Again thank you for helping me with my tax issues and I look forward to work with Perfect Tax Relief and ****, hes a true professional who is obviously well versed in tax relief. ******* ******
FAQs
Quick answers based on verified editorial data
Is Perfect Tax Relief Inc legitimate?
Perfect Tax Relief Inc is a legitimate business established in 2009 with a 3.57 BBB rating based on 14 reviews. The company also holds a 3.2 Trustpilot rating and 3.7 Google Maps rating across 74 total reviews. However, legitimacy concerns arise from customer feedback, with Trust & Reliability showing only 34.8% positive sentiment among reviewers.
What do customers say about Perfect Tax Relief Inc?
Customer feedback is highly polarized across 74 reviews. Positive experiences include successful case resolutions with customers reporting they "settled my case for just $764" and praising "professional, knowledgeable, and incredibly supportive" staff. However, negative feedback is severe, with some customers stating "This company is a 100% Scam" and others claiming the company "refuse to give me a refund" after taking thousands in fees.
What are the complaints about Perfect Tax Relief Inc?
The BBB records 1 billing complaint where a customer alleges paying $3,700 for services that were never provided. The complaint remains unresolved despite being answered. Customer reviews reveal additional concerns about high fees ($3,000-$7,200), refund difficulties, and cases where customers report "took 3000 dollars and only filed one year of taxes."
How does Perfect Tax Relief Inc compare to other tax relief companies?
Perfect Tax Relief Inc's mixed performance places it in the middle tier of tax relief companies. While their 82.8% positive rating in Service Quality is competitive, their 11.1% positive rating in Cost & Value and 34.8% in Trust & Reliability fall significantly below industry standards where reputable companies typically maintain 70%+ positive sentiment across all categories.
What are Perfect Tax Relief Inc's fees and pricing?
Customer reports indicate fees ranging from $3,000 to $7,200, with Cost & Value receiving only 11.1% positive feedback from 9 customer mentions. Some customers report being charged thousands for minimal services, with one stating the company "took 3000 dollars and only filed one year of taxes." Pricing transparency appears to be a significant concern based on customer feedback.
How long does Perfect Tax Relief Inc take to resolve cases?
Process & Timeliness shows 41.7% positive sentiment across 12 mentions. While some customers report quick resolutions with the company able to "reverse my garnishments quickly," others experienced significant delays with cases "extended for nearly 3 yrs" and "five months of constant delays." Timeline expectations should be set conservatively based on this mixed feedback.
Does Perfect Tax Relief Inc communicate well with clients?
Communication & Transparency receives 54.2% positive feedback from 24 customer mentions, showing mixed results. Positive experiences include "constant communication and always returned my calls the same day" and staff who "explained the entire process with great ease." However, other customers report "extremely poor communication" and "minimal communication" throughout their cases.
Can I get a refund from Perfect Tax Relief Inc?
Financial Arrangements show only 25% positive sentiment, with refund issues being a significant concern. Multiple customers report difficulty obtaining refunds, with some stating the company "refuse to give me a refund" and others warning you may "have to sue them to get your money back." The BBB complaint also involves billing issues and undelivered services worth $3,700.
Platform Breakdown
BBB
24 reviews
3.88
Trustpilot
No reviews
2.90
Google
67 reviews
3.40