Positive · Professionalism & Support
I enjoyed the efficiency and enthusiasm while getting a great job done as proposed. Thank you, Rick Clark
Rank #104
Phoenix Financial Group
Phoenix Financial Group is a tax resolution firm founded in 2006 that specializes in helping taxpayers resolve IRS issues including levies, payment plans, and tax settlements. The company operates through their website at https://www.pfgtax.com/.
Trust score
6.38 /10
35+
verified reviews analyzed
Editorial Highlights
Based on 37 customer reviews, Phoenix Financial Group maintains a 4.7-star rating on Trustpilot, indicating generally positive customer satisfaction. Customer feedback shows particularly strong performance in service quality, with 100% of mentions being positive, and professionalism, where 84.6% of 13 mentions were favorable. However, trust and reliability emerged as a concern area, with only 25% positive sentiment across 4 mentions. One satisfied customer noted, "Daniel is knowledgeable, calm, and goes way above and beyond," while another praised that "they were able to take my willingness and the facts and present to me... a better solution." However, some customers expressed frustration, with one stating "I was lied to by senior rep" regarding communication issues.
Strengths
1
Service Quality Excellence: Phoenix Financial Group achieves 100% positive feedback in service delivery across 9 mentions, with customers highlighting rapid results like "They got the levy release that day" and comprehensive problem resolution.
2
Professional Support: With 84.6% positive sentiment across 13 mentions, the company demonstrates strong professionalism, with customers describing staff as "knowledgeable, calm, and goes way above and beyond" and "extremely efficient, thorough and professional."
3
Effective Financial Arrangements: The company shows 100% positive feedback in helping clients establish manageable payment solutions, with one customer noting they "helped me get a payment plan that I could afford."
Show all strengths
4
Process Efficiency: 80% of timeliness-related mentions were positive across 5 reviews, with customers appreciating quick problem resolution and "calming guidance through everything."
Weaknesses
1
Trust and Reliability Concerns: Only 25% of trust-related mentions were positive across 4 reviews, with customers reporting issues like unclear information sourcing and concerns about follow-through on promises.
2
Mixed Communication Results: Communication transparency shows 50% positive sentiment across 6 mentions, with some customers praising "fantastic" communication while others report being lied to by representatives.
3
Cost Transparency Issues: Value perception is mixed at 50% positive across 4 mentions, with some customers experiencing unexpected additional fees of $2,400 or feeling they "wasted $2,500."
Positive
Complaint
Click on comment to see details
1. Professionalism & Support
efficiency and enthusiasm while getting a great job done
They are not professional
2. Service Quality
3. Communication & Transparency
I was lied to by senior rep
4. Process & Timeliness
it did take over a year to get done
5. Trust & Reliability
Lying POS company
don’t follow thru on their promises
6. Cost & Value
7. Financial Arrangements
I got it down to $700.00.....They got it down to $75
Customer review highlights
Representative verified feedback from customers
Positive · Professionalism & Support
The care that April and the team from Phoenix took to handle my situation was above what one could expect. From the rapid response to the accuracy of the task. I will forever be grateful.
Positive · Financial Arrangements
These people are great. My rep was Dominick and he really went to bat for me, and communicated throughout the process. They know all the in and outs. When I went to them I was paying $1000 per month to the IRS. I got it down to $700.00.....They got it down to $75. I'm in my 60's. I can't tell you how much that helped. I would recommend them highly!
Positive · Professionalism & Support
These people are great. My rep was Dominick and he really went to bat for me, and communicated throughout the process. They know all the in and outs. When I went to them I was paying $1000 per month to the IRS. I got it down to $700.00.....They got it down to $75. I'm in my 60's. I can't tell you how much that helped. I would recommend them highly!
Positive · Communication & Transparency
These people are great. My rep was Dominick and he really went to bat for me, and communicated throughout the process. They know all the in and outs. When I went to them I was paying $1000 per month to the IRS. I got it down to $700.00.....They got it down to $75. I'm in my 60's. I can't tell you how much that helped. I would recommend them highly!
FAQs
Quick answers based on verified editorial data
Is Phoenix Financial Group legitimate?
Yes, Phoenix Financial Group is a legitimate tax resolution company that has been in business since 2006. The company maintains a 4.7-star rating on Trustpilot based on 37 customer reviews, indicating genuine operations and customer service delivery over nearly two decades.
What do customers say about Phoenix Financial Group?
Customer feedback is generally positive, with particular praise for service quality (100% positive mentions) and professionalism (84.6% positive). Customers highlight staff knowledge and problem-solving abilities, with one noting "Daniel is knowledgeable, calm, and goes way above and beyond." However, some concerns exist around trust and communication, with one customer stating "I was lied to by senior rep."
What are the complaints about Phoenix Financial Group?
Based on available review data, complaints focus primarily on communication issues, trust concerns, and cost transparency. Some customers report being misled by representatives and experiencing unexpected additional fees. However, with only 37 total reviews available, complaint volume appears relatively minimal compared to larger tax resolution firms.
How does Phoenix Financial Group compare to other tax relief companies?
Phoenix Financial Group's 4.7-star Trustpilot rating places it among higher-rated tax resolution firms, particularly standing out for its 100% positive service quality feedback. However, with only 37 reviews, it has a smaller feedback sample compared to larger competitors, making it harder to assess consistency at scale.
How much does Phoenix Financial Group charge for their services?
Customer feedback on cost shows mixed results, with 50% positive sentiment across value-related mentions. While some customers report significant savings, others experienced unexpected additional fees of $2,400 or felt they wasted $2,500. The company appears to lack consistent transparency in fee disclosure based on customer experiences.
How long does Phoenix Financial Group take to resolve tax issues?
Timeliness feedback shows 80% positive sentiment, with some customers experiencing same-day levy releases and fast problem resolution. However, at least one customer reported their case took over a year to complete, suggesting resolution timeframes may vary significantly based on case complexity.
Does Phoenix Financial Group help with IRS payment plans?
Yes, Phoenix Financial Group shows 100% positive feedback for financial arrangements, specifically helping clients establish affordable payment plans. One customer noted they "helped me get a payment plan that I could afford," indicating the company has experience negotiating manageable payment solutions with the IRS.
Is Phoenix Financial Group's communication reliable?
Communication results are mixed, with 50% positive sentiment across 6 mentions. While some customers praise "fantastic" communication and being "totally informed" throughout the process, others report being lied to by senior representatives, suggesting inconsistent communication practices across the organization.
Platform Breakdown
BBB
No reviews
N/A
Trustpilot
No reviews
4.70
Google
No reviews
N/A