Rank #198

Platinum Tax Defenders

Platinum Tax Defenders is a tax resolution company founded in 2011 that provides tax relief services to individuals and businesses with IRS debt problems. The company operates through its website at platinumtaxdefenders.com.

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Trust score

5.30 /10

145+

verified reviews analyzed

Editorial Highlights

Customer feedback reveals significant concerns about Platinum Tax Defenders across multiple service areas. Communication and transparency show only 28.1% positive sentiment across 57 mentions, with customers noting "IRS communicate 20 times better" and expressing frustration about service delivery. Trust and reliability present the most serious issues, with just 7.5% positive feedback among 40 mentions, as customers report the company "failed to do their job they won't refund me my money." However, some customers did report successful outcomes, with one noting they "settled my debt from 40,000 to $5,053" and another achieving a "$16,000 - $100 settlement."

Strengths

Professional staff interactions receive positive feedback, with 65.2% positive sentiment across 23 mentions, as customers appreciate that "staff were efficient and patient."

Service quality shows mixed but notable results, with 52.8% positive sentiment among 53 mentions, including significant debt reductions for some clients.

Some customers report successful tax resolution outcomes, with settlements reducing substantial tax debts to manageable amounts.

Weaknesses

Trust and reliability represent the most critical concern, with only 7.5% positive sentiment, as customers report unmet promises and service failures.

Communication problems are widespread, affecting 57 customer interactions with only 28.1% positive feedback.

Cost and value concerns persist, with just 14.3% positive sentiment among 21 mentions, including unexpected fees and refund disputes.

Positive

Complaint

Click on comment to see details

1. Communication & Transparency

28% Positive

ALL calls and emails stopped

called and emailed for a year never got response

2. Service Quality

53% Positive

the irs denied my case and said I owed the amount in full

a platinum rep and he told me that my case was a “slam dunk”

3. Trust & Reliability

8% Positive

I haven't heard from you all since LAST YEAR

This company is a scam

4. Professionalism & Support

65% Positive

Dave is rude speaking

talk over me and then proceeded to send me text messages

5. Cost & Value

14% Positive

waste of time and $3800

paid $1,500 to set up a payment arrangement

6. Process & Timeliness

29% Positive

still have not resolution after almost 2 years

They took that long

7. Financial Arrangements

11% Positive

they should have done what they said

prolonged giving her money back

FAQs

Quick answers based on verified editorial data

Is Platinum Tax Defenders legitimate?

Platinum Tax Defenders has been in business since 2011, but legitimacy concerns arise from customer feedback and BBB records. The company has 1 BBB complaint with 0 resolutions, and the BBB was "unable to locate business" when investigating. While the company has operated for over a decade, customer trust issues with only 7.5% positive sentiment in reliability suggest potential red flags.

What do customers say about Platinum Tax Defenders?

Customer feedback is predominantly negative across most service categories. Only 28.1% of communication experiences are positive, with customers noting "IRS communicate 20 times better." Trust issues are severe, with just 7.5% positive sentiment and reports that they "failed to do their job they won't refund me my money." However, some customers did achieve successful settlements, with one reporting their "debt from 40,000 to $5,053" was resolved.

What are the complaints about Platinum Tax Defenders?

The BBB has 1 complaint against Platinum Tax Defenders with 0 resolutions. The complaint involves a customer who paid for tax resolution services but couldn't contact the company for months after their usual contact person became unreachable. The customer reported that emails and letters went unanswered, with the BBB unable to locate the business for resolution.

How does Platinum Tax Defenders compare to other tax relief companies?

Platinum Tax Defenders performs below industry standards in most key metrics. With only 7.5% positive sentiment in trust and reliability and 28.1% in communication, it ranks poorly compared to reputable tax relief companies. The unresolved BBB complaint and inability for the BBB to locate the business for investigation are particularly concerning compared to established competitors.

What are the main communication issues with Platinum Tax Defenders?

Communication problems affect 57 customer interactions, with only 28.1% reporting positive experiences. Customers frequently report difficulty reaching representatives, with complaints about "trying to get information on my case and it seems they drag their feet." Some customers note that contact numbers lead to voicemail with no callbacks, and correspondence goes unanswered.

Does Platinum Tax Defenders deliver on promised tax settlements?

Results are mixed, with 52.8% positive sentiment in service quality across 53 mentions. Some customers report significant success, including settlements that reduced debts from $40,000 to $5,053 and $16,000 to $100. However, others report that they "still owed the same amount to the IRS plus late penalties" after paying for services, indicating inconsistent results.

What are the cost concerns with Platinum Tax Defenders?

Cost and value show only 14.3% positive sentiment among 21 mentions. Customers report unexpected fees, including surprise "resolution fees" of $350 and additional charges for payment plan setups. When seeking refunds, customers report being told that "the $1200 went to lawyer fees," with refund requests being declined.

Can customers trust Platinum Tax Defenders to complete their tax resolution?

Trust is the company's weakest area, with only 7.5% positive sentiment across 40 mentions. Many customers report that the company "failed to do their job" and won't provide refunds. The BBB's inability to locate the business for complaint resolution and reports of unreachable staff members raise serious questions about reliability and follow-through on commitments.

Platform Breakdown

BBB

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