Rank #136

Polston Tax Resolution & Accounting

Polston Tax Resolution & Accounting, founded in 2001, operates from Oklahoma City, Oklahoma, providing tax resolution and accounting services to individuals and businesses facing IRS issues. The company has been serving clients for over two decades from their location at 201 NW 63rd St #200, Oklahoma City, OK 73116.

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Trust score

6.10 /10

102+

verified reviews analyzed

Editorial Highlights

Based on 96 total reviews across multiple platforms, customer sentiment toward Polston Tax Resolution & Accounting is notably mixed. The company excels in professionalism and support, with 89.5% positive sentiment in this category, where clients praise interactions as "wonderful to deal with a compassionate professional person" and note staff are "knowledgeable and helpful in working on our business resolution." However, significant concerns emerge in trust and reliability (only 22.2% positive) and cost and value (15.4% positive), with frustrated customers stating "I really believe this company is a joke they should be put out of business" and complaints about being charged "$350 a month for over 6 years." The company maintains a 4.0 rating on Google Maps from 56 reviews, but shows concerning performance with a 2.98 BBB rating from 40 reviews.

Strengths

Professional and compassionate client interactions, with 89.5% positive sentiment in the Professionalism & Support category, where clients consistently praise staff knowledge and helpfulness.

Quality service delivery when cases are completed successfully, earning 62.2% positive feedback in Service Quality, with clients reporting outcomes that "achieve an outcome beyond anything we had imagined."

Reasonable communication practices in successful cases, with 45.2% positive sentiment noting staff are "available to answer all my questions" and "always responds in a timely manner."

Weaknesses

Severe trust and reliability issues, with only 22.2% positive sentiment in this critical category, including complaints about companies failing to deliver on promises and clients feeling forced to obtain legal counsel.

Poor value perception, with just 15.4% positive sentiment regarding cost and value, as clients report paying hundreds monthly for years without satisfactory resolution.

Process and timeline problems, showing only 25% positive sentiment, with clients reporting cases taking "forever" and situations where "nothing has been resolved" after extended periods.

Positive

Complaint

Click on comment to see details

1. Communication & Transparency

45% Positive

I thought this entire time they were negotiating with the IRS. I was wrong.

I've even emailed Rod directly with zero response.

2. Professionalism & Support

89% Positive

They were extremely helpful

Being a client of Polston has caused me nothing but stress, anxiety and insurmountable debt.

3. Service Quality

62% Positive

they were not successful in establishing the payment plan

They NEVER negotiated with the OTC or the IRS.

4. Trust & Reliability

22% Positive

They promised me the world and I was desperate.

I'm just one of many that have gotten completely ripped off.

5. Cost & Value

15% Positive

charged me nearly $12,000.00 over the course of almost two years

I paid them $350 a month for over 6 years for their services as well.

6. Process & Timeliness

25% Positive

Polston tax will draw out their timelines in order to maximize client revenue

failed to meet deadlines, causing severe IRS penalties

7. Financial Arrangements

33% Positive

asked for my money to be refunded and they have ignored me

requested a refund and they refused

FAQs

Quick answers based on verified editorial data

Is Polston Tax Resolution & Accounting legitimate?

Yes, Polston Tax Resolution & Accounting is a legitimate company that has been operating since 2001. However, legitimacy concerns arise from their performance metrics: they hold a low 2.98 BBB rating from 40 reviews, though they maintain a 4.0 Google Maps rating from 56 reviews. With 96 total reviews across platforms, the company shows mixed results in customer satisfaction and service delivery.

What do customers say about Polston Tax Resolution & Accounting?

Customer feedback is notably polarized. Positive experiences highlight professional, compassionate staff interactions, with clients noting "It is always wonderful to deal with a compassionate professional person" and praising staff as "knowledgeable and helpful." However, negative feedback is severe, with disappointed clients stating "I really believe this company is a joke they should be put out of business" and "Being a client of Polston has caused me nothing but stress, anxiety and insurmountable debt." The company shows 89.5% positive sentiment for professionalism but only 22.2% for trust and reliability.

What are the complaints about Polston Tax Resolution & Accounting?

The BBB reports 20 complaints with only a 30% resolution rate. Recent complaints detail serious service failures including clients paying thousands in fees while the company failed to communicate with the IRS, resulting in bank levies and wage garnishments. Multiple complainants report paying substantial monthly fees for extended periods while receiving minimal actual representation, with the IRS confirming little to no activity on their accounts despite ongoing payments and signed power of attorney forms.

How does Polston Tax Resolution & Accounting compare to other tax relief companies?

Polston Tax Resolution & Accounting performs below industry standards in several key metrics. Their 2.98 BBB rating and 30% complaint resolution rate are concerning compared to top-tier tax relief companies. While their 4.0 Google Maps rating shows some satisfied customers, the mixed sentiment across 96 total reviews, particularly the low 22.2% positive sentiment in trust and reliability, suggests they lag behind more reputable competitors in the tax resolution industry.

How much does Polston Tax Resolution & Accounting charge for their services?

Based on customer feedback, Polston Tax Resolution & Accounting charges substantial fees that concern many clients. Customers report paying "$350 a month for over 6 years" and "$625 a month" payments in some cases. Recent complaints mention initial fees of $1,500-$3,000 plus ongoing monthly payments of $500. With only 15.4% positive sentiment in the Cost & Value category, many clients question whether the fees are justified by the results delivered.

How long does Polston Tax Resolution & Accounting take to resolve cases?

Timeline performance shows significant inconsistencies, with only 25% positive sentiment in Process & Timeliness. While some successful cases report "resolution happened within 3 months," many clients experience extended delays. Complaints describe situations where "nothing has been resolved" after extended periods and cases taking "forever to get anyone to give up personalized attention." Recent complaints detail cases dragging on for over a year with minimal progress despite ongoing monthly payments.

Does Polston Tax Resolution & Accounting communicate well with clients?

Communication quality varies significantly, with 45.2% positive sentiment in this category. Satisfied clients praise staff who are "available to answer all my questions" and "always responds in a timely manner." However, communication failures are a major complaint theme, with clients reporting they "never received a callback once they received my payment info" and experiencing long periods with no updates. Recent complaints describe months of silence after initial contact and failure to inform clients of case status or required actions.

Can Polston Tax Resolution & Accounting set up IRS payment plans?

The company offers payment plan services, with some positive feedback noting they "set up a reasonable payment plan" and successfully arranged installment agreements. However, recent complaints reveal concerning gaps in execution, with clients reporting the IRS had no record of payment plan requests despite months of representation and fees paid. Some clients ultimately had to contact the IRS directly to establish payment arrangements that Polston was hired to secure, raising questions about service delivery consistency.

Platform Breakdown

BBB

40 reviews

2.98

Trustpilot

No reviews

N/A

Google

56 reviews

4.00