Positive · Process & Timeliness
They handled my case quick and and took his time to explain things so I can understand and made sure I understood things before I got off the phone.
Rank #4
Priority Tax Relief
Priority Tax Relief, founded in 1991, operates from San Francisco, California and provides tax resolution services to help consumers resolve IRS debt and compliance issues. The company has built a substantial customer base over more than three decades, handling complex tax situations for individuals and businesses nationwide.
Trust score
9.45 /10
1,200+
verified reviews analyzed
Editorial Highlights
Based on 999 verified reviews across major platforms, Priority Tax Relief maintains exceptionally strong customer satisfaction ratings. The company scores 4.89/5 on BBB (194 reviews), 4.8/5 on Trustpilot (333 reviews), and 4.9/5 on Google Maps (472 reviews). Customers consistently praise the professionalism and support, with 99.6% positive sentiment across 473 mentions. One satisfied client noted: "Jake Rodgers by far goes the extra mile," while another stated: "my IRS debt was settled" and "100% of my federal tax liability forgiven." The overwhelmingly positive feedback highlights the company's effectiveness in resolving tax issues and maintaining clear communication throughout the process.
Strengths
1
Exceptional professionalism and customer support with 99.6% positive sentiment across 473 mentions, with customers praising staff as "knowledgeable and efficient" who "answered all my questions."
2
Strong process management and timeliness with 97% positive feedback across 134 mentions, consistently "making the entire process smooth and stress-free" and making "an otherwise painful process, simple to understand."
3
High-quality service delivery with 95.8% positive sentiment in 166 mentions, successfully achieving outcomes like "my IRS debt was settled" and "100% of my federal tax liability forgiven."
Show all strengths
4
Effective communication and transparency with 90.5% positive feedback across 147 mentions, with representatives who "explain what was happening" and "calmly explained what we needed to do."
Weaknesses
1
Cost and value concerns represent the primary area of customer dissatisfaction, with only 57.6% positive sentiment across 33 mentions, including complaints about "asking me for $7500 more" and unexpected additional charges.
2
Trust and reliability issues, while less common, show 76.6% positive sentiment across 47 mentions, with some customers reporting feeling misled, including one who called it a "Scam. Beware. They ripped me off for $3500."
3
Financial arrangement disputes occur in 30.8% of cases involving payment terms, with issues like "refused to refund the $6,700" and disagreements over refund policies.
Positive
Complaint
Click on comment to see details
1. Professionalism & Support
You made me fell better with the problem I'm in
2. Service Quality
gave me a resolution to look forward to with the IRS
3. Communication & Transparency
took his time to explain things so I can understand
Whoever I talk to lie
4. Process & Timeliness
handled my case quick
made my life much easier
5. Trust & Reliability
6. Cost & Value
I’ve spent $1k & they have nothing
7. Financial Arrangements
Customer review highlights
Representative verified feedback from customers
Positive · Communication & Transparency
They handled my case quick and and took his time to explain things so I can understand and made sure I understood things before I got off the phone.
Positive · Service Quality
Jordan Brooks took time with me, was patient with the IRS and gave me a resolution to look forward to with the IRS.
Positive · Professionalism & Support
You made me fell better with the problem I'm in. Thanks
Positive · Process & Timeliness
Ryan and Brian made my life much easier.
FAQs
Quick answers based on verified editorial data
Is Priority Tax Relief legitimate?
Yes, Priority Tax Relief is a legitimate tax resolution company founded in 1991 with over 30 years in business. The company maintains strong ratings across major review platforms: 4.89/5 stars on BBB (194 reviews), 4.8/5 on Trustpilot (333 reviews), and 4.9/5 on Google Maps (472 reviews), based on 999 total verified customer reviews.
What do customers say about Priority Tax Relief?
Customer feedback is overwhelmingly positive, with 99.6% positive sentiment for professionalism and support across 473 mentions. Customers frequently praise staff members, with one noting "Jake Rodgers by far goes the extra mile" and others highlighting successful outcomes like "my IRS debt was settled" and "100% of my federal tax liability forgiven." The company consistently receives praise for making "the entire process smooth and stress-free."
What are the complaints about Priority Tax Relief?
Priority Tax Relief has 11 BBB complaints with 7 resolved (63.6% resolution rate). The primary complaints involve customers feeling misled about service outcomes, particularly the difference between complete tax debt forgiveness and placement in uncollectible status. Some customers report unexpected additional fees and disputes over refunds when results differed from initial expectations.
How does Priority Tax Relief compare to other tax relief companies?
Priority Tax Relief stands out with exceptionally high ratings across all major platforms, averaging 4.8-4.9 stars based on nearly 1,000 reviews. The company's 99.6% positive sentiment for professionalism and 97% for process timeliness significantly exceed industry averages. However, cost satisfaction at 57.6% positive sentiment suggests pricing may be higher than some competitors.
How long does Priority Tax Relief take to resolve tax issues?
Priority Tax Relief receives 97% positive feedback for process and timeliness across 134 customer mentions. Customers consistently report the company makes "an otherwise painful process, simple to understand" and creates a "smooth and stress-free" experience. However, some complex cases can take several months, with a few customers reporting resolution timelines of 6+ months for complicated situations.
What are Priority Tax Relief's fees and pricing?
Customer sentiment on cost and value shows 57.6% positive feedback across 33 mentions, indicating mixed reactions to pricing. Some customers find "rates were fair" and "pricing was fair and the services excellent," while others report unexpected additional charges. Based on BBB complaints, initial fees can range from $3,000-$7,500, with some customers reporting requests for additional payments during the process.
Does Priority Tax Relief offer payment plans?
Yes, Priority Tax Relief offers flexible payment arrangements with 69.2% positive sentiment across financial arrangement discussions. The company is "willing to accept monthly payments as I am on Social Security," making services accessible to clients with limited income. However, some customers have reported disputes over refund policies when service outcomes differ from expectations.
How does Priority Tax Relief communicate with clients?
Communication and transparency receive 90.5% positive sentiment across 147 customer mentions. Clients appreciate that representatives "explain what was happening" and "calmly explained what we needed to do" throughout the process. The company maintains "great communication" according to most customers, though a small percentage report issues with unanswered emails or unclear explanations.
What tax problems does Priority Tax Relief handle?
Based on customer reviews mentioning successful outcomes like "my IRS debt was settled" and "100% of my federal tax liability forgiven," Priority Tax Relief handles various IRS issues including back tax debts, penalty and interest relief, and payment plan negotiations. The company achieves 95.8% positive sentiment for service quality, indicating effective resolution of diverse tax problems.
Are Priority Tax Relief's services worth the cost?
Customer opinions on value are mixed, with 57.6% positive sentiment on cost and value. While some clients report successful outcomes like complete tax liability forgiveness and find fees "incredibly reasonable," others feel misled about results and seek refunds. The high service quality ratings (95.8% positive) suggest effective resolution, but customers should clearly understand expected outcomes versus costs before proceeding.
Platform Breakdown
BBB
193 reviews
4.89
Trustpilot
No reviews
4.80
Google
488 reviews
4.80