Rank #88

Rapid Resolution Tax Group

Rapid Resolution Tax Group, founded in 2011, operates from San Mateo, California, providing tax resolution services to clients facing IRS issues. The company has been serving customers for over a decade through their website at rr-tax.com.

Visit website

Trust score

6.66 /10

39+

verified reviews analyzed

Editorial Highlights

Based on 39 customer reviews across multiple platforms, Rapid Resolution Tax Group shows a polarized reputation with significant concerns about overall satisfaction. The company receives a 1.5-star rating on Trustpilot from 34 reviews and 1.8 stars on Google Maps from 5 reviews. While 86.4% of service quality mentions are positive, with customers reporting savings like "they saved me around $20,000" and "stop the wage garnishment and save me over $25,000," serious issues emerge in other areas. Communication and transparency receive only 30% positive mentions, with complaints of "No phone calls, NO communication whatsoever." Trust and reliability fare even worse at 33.3% positive, with multiple customers labeling it a "scam company."

Strengths

Service Quality Delivery: 86.4% of service quality mentions are positive across 22 reviews, with customers reporting substantial tax debt reductions including savings of $20,000 to $25,000.

Professional Support: The company achieves 100% positive feedback in professionalism and support across 15 mentions, with customers praising their "depth of knowledge and understanding of tax law" and describing staff as "dedicated caring professionals."

IRS Issue Resolution: Multiple customers report successful outcomes in complex situations, with reviews highlighting the company's effectiveness in stopping wage garnishments and minimizing IRS audit impacts.

Weaknesses

Cost and Value Concerns: All 5 mentions of cost and value are negative (0% positive), with customers reporting paying "4500.00" for inadequate service and being "charged thousands of dollars for bad advise."

Communication Failures: Only 30% of communication mentions are positive across 10 reviews, with customers experiencing "No phone calls, NO communication whatsoever" and unresponsive service.

Trust Issues: With just 33.3% positive trust mentions across 9 reviews, customers have serious concerns about reliability, with multiple references to the company being a "scam."

Positive

Complaint

Click on comment to see details

1. Service Quality

86% Positive

the IRS had posted

they never follow through with what they say

2. Professionalism & Support

100% Positive

calmed the wind

super friendly and knowledgeable

3. Communication & Transparency

30% Positive

very rarely respond to emails or phone calls

never follow through with what they say they will do

4. Trust & Reliability

33% Positive

The 5 star reviews are bought and paid for by the company

scam company

5. Process & Timeliness

50% Positive

disorganized, inefficient

Took two years to get an offer in

6. Cost & Value

0% Positive

steal our hard earned money

charged thousands of dollars for bad advise

7. Financial Arrangements

0% Positive

IRS did not accept

SHOULD have been given a FULL REFUND

FAQs

Quick answers based on verified editorial data

Is Rapid Resolution Tax Group legitimate?

Rapid Resolution Tax Group has been operating since 2011, making it a 13-year-old company. However, legitimacy concerns arise from their extremely low ratings: 1.5 stars on Trustpilot (34 reviews) and 1.8 stars on Google Maps (5 reviews). While the company has a track record of resolving some tax cases successfully, the overwhelmingly negative customer ratings across 39 total reviews raise significant questions about their business practices.

What do customers say about Rapid Resolution Tax Group?

Customer feedback is highly polarized. Positive reviews highlight significant savings, with customers reporting "they saved me around $20,000" and successful wage garnishment stops. The company receives 100% positive feedback for professionalism and 86.4% positive mentions for service quality. However, negative reviews dominate overall sentiment, with customers calling it a "scam company" and complaining of "No phone calls, NO communication whatsoever" after paying thousands in fees.

What are the complaints about Rapid Resolution Tax Group?

While specific BBB complaint data is not available, customer reviews reveal consistent patterns of complaints including poor communication (only 30% positive mentions), high fees without results, and trust issues. Customers report paying $4,500 with "ZERO help in a year" and being "charged thousands of dollars for bad advise." Multiple reviewers describe feeling scammed after receiving inadequate service despite substantial upfront payments.

How does Rapid Resolution Tax Group compare to other tax relief companies?

Rapid Resolution Tax Group's ratings are significantly below industry standards. Their 1.5-star Trustpilot rating and 1.8-star Google Maps rating place them among the lower-rated tax relief companies. While they show strong performance in actual service delivery (86.4% positive) and professionalism (100% positive), their overall customer satisfaction metrics lag far behind reputable competitors due to communication and trust issues.

What are the main cost and value concerns with Rapid Resolution Tax Group?

Cost and value represent the company's weakest area, with 0% positive mentions across 5 reviews. Customers report paying substantial upfront fees of $4,500 or more without receiving proportional value. Common complaints include being "charged thousands of dollars for bad advise" and situations where customers "SHOULD have been given a FULL REFUND" when the IRS rejected their proposals.

How is Rapid Resolution Tax Group's communication with clients?

Communication is a significant weakness, with only 30% positive mentions across 10 reviews. Customers frequently report complete communication breakdowns, including "No phone calls, NO communication whatsoever" and situations where representatives "would call them and receive no response." While some customers praise being kept "up to date," the majority experience poor communication throughout their cases.

What is Rapid Resolution Tax Group's success rate with tax resolution cases?

While specific success rate data isn't available, customer reviews show mixed results. Successful cases include substantial savings of $20,000-$25,000, successful wage garnishment stops, and effective IRS audit minimization. However, 50% of process and timeliness mentions are negative, with customers reporting "delays, and double talk" and cases taking "two years to get an offer in" to the IRS.

Are there refund policies at Rapid Resolution Tax Group?

Customer reviews suggest significant issues with refunds and financial arrangements, with 0% positive mentions across 2 reviews in this category. Customers report situations where they "SHOULD have been given a FULL REFUND" when services failed to deliver promised results, particularly when the "IRS did not accept" their submitted offers. Specific refund policy details are not clearly documented in available customer feedback.

Platform Breakdown

BBB

No reviews

N/A

Trustpilot

34 reviews

1.50

Google

5 reviews

1.80