Rapid Resolution Tax Group, founded in 2011, operates from San Mateo, California, providing tax resolution services to clients facing IRS issues. The company has been serving customers for over a decade through their website at rr-tax.com.
Based on 39 customer reviews across multiple platforms, Rapid Resolution Tax Group shows a polarized reputation with significant concerns about overall satisfaction. The company receives a 1.5-star rating on Trustpilot from 34 reviews and 1.8 stars on Google Maps from 5 reviews. While 86.4% of service quality mentions are positive, with customers reporting savings like "they saved me around $20,000" and "stop the wage garnishment and save me over $25,000," serious issues emerge in other areas. Communication and transparency receive only 30% positive mentions, with complaints of "No phone calls, NO communication whatsoever." Trust and reliability fare even worse at 33.3% positive, with multiple customers labeling it a "scam company."
Service Quality Delivery: 86.4% of service quality mentions are positive across 22 reviews, with customers reporting substantial tax debt reductions including savings of $20,000 to $25,000.
Professional Support: The company achieves 100% positive feedback in professionalism and support across 15 mentions, with customers praising their "depth of knowledge and understanding of tax law" and describing staff as "dedicated caring professionals."
IRS Issue Resolution: Multiple customers report successful outcomes in complex situations, with reviews highlighting the company's effectiveness in stopping wage garnishments and minimizing IRS audit impacts.
Cost and Value Concerns: All 5 mentions of cost and value are negative (0% positive), with customers reporting paying "4500.00" for inadequate service and being "charged thousands of dollars for bad advise."
Communication Failures: Only 30% of communication mentions are positive across 10 reviews, with customers experiencing "No phone calls, NO communication whatsoever" and unresponsive service.
Trust Issues: With just 33.3% positive trust mentions across 9 reviews, customers have serious concerns about reliability, with multiple references to the company being a "scam."
Positive
Complaint
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the IRS had posted
My offer and Compromise was accepted
calmed the wind
very rarely respond to emails or phone calls
never follow through with what they say they will do
The 5 star reviews are bought and paid for by the company
scam company
disorganized, inefficient
Representative verified feedback from customers
Positive · Service Quality
I don't know why people are saying this company took their money and did nothing for them.I paid them in Jan. It is now 6/6 and guess who called me today.Rapid resolution called and told me the IRS had posted. They spent about 40 minutes on the phone with me discussing what would be the best course. I would be willing to bet I will be posting more great reviews for this company in the near future. Thank You Rapid Resolution. Thank You Mathew and Jan.
Positive · Communication & Transparency
I don't know why people are saying this company took their money and did nothing for them.I paid them in Jan. It is now 6/6 and guess who called me today.Rapid resolution called and told me the IRS had posted. They spent about 40 minutes on the phone with me discussing what would be the best course. I would be willing to bet I will be posting more great reviews for this company in the near future. Thank You Rapid Resolution. Thank You Mathew and Jan.
Positive · Service Quality
I call Rapid Resolution in a panic after I found out from my HR department my paycheck was being garnished. I Spoke with Matt we contacted the IRS together and found out I owed over $25,000.00 Matt assured me that he could get my garnishment lifted and get me a resolution to my tax problem. I took a leap of faith and hired Rapid resolution to help me. Not only did they get me garnishment lifted quickly but I just found out that My offer and Compromise was accepted for $981.00 Do yourself a favor if you have a tax problem and LET THESE GUYS HELP YOU.
Positive · Service Quality
I call Rapid Resolution in a panic after I found out from my HR department my paycheck was being garnished. I Spoke with Matt we contacted the IRS together and found out I owed over $25,000.00 Matt assured me that he could get my garnishment lifted and get me a resolution to my tax problem. I took a leap of faith and hired Rapid resolution to help me. Not only did they get me garnishment lifted quickly but I just found out that My offer and Compromise was accepted for $981.00 Do yourself a favor if you have a tax problem and LET THESE GUYS HELP YOU.
Positive · Professionalism & Support
I consider myself a strong man but after getting the wrong information, I ended up being in big time debt to the IRS. Strong man became a skeleton in a hurricane! Rapid Resolution from the first call calmed the wind. They were very professional and I could tell I wasn't the first nervous wreck they had to deal with! I'm sure there are other places you could go to but my question is, why?
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