Recovery Tax Relief, founded in 2016, operates as a tax resolution service through their website at recoverytaxrelief.com. The company has been in business for 8 years, focusing on helping clients resolve tax issues with the IRS.
Recovery Tax Relief has struggled significantly with customer satisfaction, earning a 1.0 BBB rating based on 3 reviews with 0% positive sentiment across all service categories. Customer feedback reveals severe issues with service delivery, as one client reported "never did my taxes back in 2021" and described "after years of trying to get them to resolve my case" without success. Communication problems are evident, with customers experiencing delays where they "have to wait two weeks to a month and towards the end not even get a phone call back." Trust issues have emerged, with clients reporting that company phone numbers say "This number is no longer available," raising concerns about accessibility and reliability.
Strengths
No strengths available yet.
Weaknesses
1
Service delivery failures with 0% positive sentiment in service quality, including cases where tax work was never completed despite payment
2
Communication breakdowns affecting 100% of related mentions, with customers reporting weeks-long response delays and eventual complete lack of callback responses
3
Trust and reliability concerns, including reports of inaccessible phone numbers and unresolved cases spanning multiple years
Positive
Complaint
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1. Service Quality
0% Positive
after years of trying to get them to resolve my case
never did my taxes back in 2021
2. Communication & Transparency
0% Positive
have to wait two weeks to a month and towards the end not even get a phone call back
3. Financial Arrangements
0% Positive
told me I need to get a loan for $5,000.00
4. Trust & Reliability
0% Positive
all numbers say that "This number is no longer available"
Customer review highlights
Representative verified feedback from customers
Complaint · Service Quality
I was promised that Recovery Tax Relief would be able to assist me with resolving an IRS Audit charge on my account. I was told they could assist but it would cost me $1800 dollars. After reviewing their documentation I figured I would give it a try and sent them (RTR) the money. After years of trying to get them to resolve my case they eventually stop responding or returning any of my calls. Now they are not responding at all and all numbers say that "This number is no longer available". This is ridiculous company. Is there anyone that may know of a good attorney I can reach out too? I appreciate any direction to resolve my issue with Recovery Tax Relief (provide no Relief just GRIEF). :(
Complaint · Trust & Reliability
I was promised that Recovery Tax Relief would be able to assist me with resolving an IRS Audit charge on my account. I was told they could assist but it would cost me $1800 dollars. After reviewing their documentation I figured I would give it a try and sent them (RTR) the money. After years of trying to get them to resolve my case they eventually stop responding or returning any of my calls. Now they are not responding at all and all numbers say that "This number is no longer available". This is ridiculous company. Is there anyone that may know of a good attorney I can reach out too? I appreciate any direction to resolve my issue with Recovery Tax Relief (provide no Relief just GRIEF). :(
Complaint · Communication & Transparency
I was seeking help with tax issues, I called Recovery Tax Relief. Big mistake!!!!! There communication skills were horrible. I would call and have to wait two weeks to a month and towards the end not even get a phone call back!!! The deal they made with my tax issue was absolutely of no help at all!! Then ***** calls me up after not hearing from anyone and told me I need to get a loan for $5,000.00 , "you know they just hire ****** new *** agents and they will come after you so you need to keep us on for 5 more years!!" I was very nervous about this so I got the loan though I could barely afford it!!! I am still paying on it!!! It is a real burden! My opinion is they need to either regroup or stop doing business. I would really appreciate being reimbursed from this business. Very sad to even have to write this. You can see the other business I used that did wonders for me. I posted it as well on BBB Sincerely ******* ********
Complaint · Financial Arrangements
I was seeking help with tax issues, I called Recovery Tax Relief. Big mistake!!!!! There communication skills were horrible. I would call and have to wait two weeks to a month and towards the end not even get a phone call back!!! The deal they made with my tax issue was absolutely of no help at all!! Then ***** calls me up after not hearing from anyone and told me I need to get a loan for $5,000.00 , "you know they just hire ****** new *** agents and they will come after you so you need to keep us on for 5 more years!!" I was very nervous about this so I got the loan though I could barely afford it!!! I am still paying on it!!! It is a real burden! My opinion is they need to either regroup or stop doing business. I would really appreciate being reimbursed from this business. Very sad to even have to write this. You can see the other business I used that did wonders for me. I posted it as well on BBB Sincerely ******* ********
Complaint · Service Quality
Stoled my money **** never did my taxes back in 2021 they gave me the run around
FAQs
Quick answers based on verified editorial data
Is Recovery Tax Relief legitimate?
Recovery Tax Relief is a legitimate business founded in 2016, but legitimacy doesn't guarantee quality service. The company has a 1.0 BBB rating based on 3 reviews, which represents the lowest possible rating. With 8 years in business, the company appears to be operational, though customer feedback raises significant concerns about service delivery and reliability.
What do customers say about Recovery Tax Relief?
Customer feedback is overwhelmingly negative, with 0% positive sentiment across all service categories. Customers report issues like "never did my taxes back in 2021" and describe "after years of trying to get them to resolve my case" without success. Communication problems are frequently mentioned, with clients having to "wait two weeks to a month and towards the end not even get a phone call back."
What are the complaints about Recovery Tax Relief?
Recovery Tax Relief has 2 BBB complaints with 0% resolution rate. The primary complaints involve incomplete services despite full payment, with one customer paying $3,600 for three years of tax preparation that was never completed. Customers report having to seek alternative help, with one noting that a taxpayer advocate resolved their issue in 30 days after years of unsuccessful attempts by Recovery Tax Relief.
How does Recovery Tax Relief compare to other tax relief companies?
Recovery Tax Relief ranks poorly compared to other tax relief companies, with a 1.0 BBB rating representing the bottom tier of the industry. The 0% positive sentiment across all service categories and 0% complaint resolution rate are significantly below industry standards, where reputable companies typically maintain much higher customer satisfaction rates and actively resolve client concerns.
Does Recovery Tax Relief have communication problems?
Yes, communication issues represent a major concern with Recovery Tax Relief. Based on customer feedback, clients experience significant delays in responses, often waiting "two weeks to a month" for callbacks. More concerning, customers report that toward the end of their cases, they don't receive phone calls back at all, and some have found that company phone numbers show "This number is no longer available."
What financial arrangements does Recovery Tax Relief require?
Customer reports indicate Recovery Tax Relief may require substantial upfront payments, with one client mentioning being "told I need to get a loan for $5,000.00." Based on complaint data, the company has received full payments from clients (one paid $3,600) but failed to complete the promised services, raising concerns about their financial arrangement practices.
How long does Recovery Tax Relief take to resolve tax cases?
Based on customer complaints, Recovery Tax Relief has significant issues with case resolution timelines. One customer reported "years of trying to get them to resolve my case" without success. In contrast, when the same customer worked with a taxpayer advocate, their case was resolved in less than 30 days, suggesting Recovery Tax Relief's processes may be inefficient or ineffective.
Are Recovery Tax Relief's phone numbers working?
Customers have reported accessibility issues with Recovery Tax Relief's contact numbers. According to client feedback, when trying to reach the company, "all numbers say that 'This number is no longer available,'" which raises significant concerns about the company's availability and ongoing operations for existing clients.