Rank #166

Recovery Tax Relief

Recovery Tax Relief, founded in 2016, operates as a tax resolution service through their website at recoverytaxrelief.com. The company has been in business for 8 years, focusing on helping clients resolve tax issues with the IRS.

Visit website

Trust score

5.74 /10

verified reviews analyzed

Editorial Highlights

Recovery Tax Relief has struggled significantly with customer satisfaction, earning a 1.0 BBB rating based on 3 reviews with 0% positive sentiment across all service categories. Customer feedback reveals severe issues with service delivery, as one client reported "never did my taxes back in 2021" and described "after years of trying to get them to resolve my case" without success. Communication problems are evident, with customers experiencing delays where they "have to wait two weeks to a month and towards the end not even get a phone call back." Trust issues have emerged, with clients reporting that company phone numbers say "This number is no longer available," raising concerns about accessibility and reliability.

Strengths

No strengths available yet.

Weaknesses

Service delivery failures with 0% positive sentiment in service quality, including cases where tax work was never completed despite payment

Communication breakdowns affecting 100% of related mentions, with customers reporting weeks-long response delays and eventual complete lack of callback responses

Trust and reliability concerns, including reports of inaccessible phone numbers and unresolved cases spanning multiple years

Positive

Complaint

Click on comment to see details

1. Service Quality

0% Positive

after years of trying to get them to resolve my case

never did my taxes back in 2021

2. Communication & Transparency

0% Positive

have to wait two weeks to a month and towards the end not even get a phone call back

3. Financial Arrangements

0% Positive

told me I need to get a loan for $5,000.00

4. Trust & Reliability

0% Positive

all numbers say that "This number is no longer available"

FAQs

Quick answers based on verified editorial data

Is Recovery Tax Relief legitimate?

Recovery Tax Relief is a legitimate business founded in 2016, but legitimacy doesn't guarantee quality service. The company has a 1.0 BBB rating based on 3 reviews, which represents the lowest possible rating. With 8 years in business, the company appears to be operational, though customer feedback raises significant concerns about service delivery and reliability.

What do customers say about Recovery Tax Relief?

Customer feedback is overwhelmingly negative, with 0% positive sentiment across all service categories. Customers report issues like "never did my taxes back in 2021" and describe "after years of trying to get them to resolve my case" without success. Communication problems are frequently mentioned, with clients having to "wait two weeks to a month and towards the end not even get a phone call back."

What are the complaints about Recovery Tax Relief?

Recovery Tax Relief has 2 BBB complaints with 0% resolution rate. The primary complaints involve incomplete services despite full payment, with one customer paying $3,600 for three years of tax preparation that was never completed. Customers report having to seek alternative help, with one noting that a taxpayer advocate resolved their issue in 30 days after years of unsuccessful attempts by Recovery Tax Relief.

How does Recovery Tax Relief compare to other tax relief companies?

Recovery Tax Relief ranks poorly compared to other tax relief companies, with a 1.0 BBB rating representing the bottom tier of the industry. The 0% positive sentiment across all service categories and 0% complaint resolution rate are significantly below industry standards, where reputable companies typically maintain much higher customer satisfaction rates and actively resolve client concerns.

Does Recovery Tax Relief have communication problems?

Yes, communication issues represent a major concern with Recovery Tax Relief. Based on customer feedback, clients experience significant delays in responses, often waiting "two weeks to a month" for callbacks. More concerning, customers report that toward the end of their cases, they don't receive phone calls back at all, and some have found that company phone numbers show "This number is no longer available."

What financial arrangements does Recovery Tax Relief require?

Customer reports indicate Recovery Tax Relief may require substantial upfront payments, with one client mentioning being "told I need to get a loan for $5,000.00." Based on complaint data, the company has received full payments from clients (one paid $3,600) but failed to complete the promised services, raising concerns about their financial arrangement practices.

How long does Recovery Tax Relief take to resolve tax cases?

Based on customer complaints, Recovery Tax Relief has significant issues with case resolution timelines. One customer reported "years of trying to get them to resolve my case" without success. In contrast, when the same customer worked with a taxpayer advocate, their case was resolved in less than 30 days, suggesting Recovery Tax Relief's processes may be inefficient or ineffective.

Are Recovery Tax Relief's phone numbers working?

Customers have reported accessibility issues with Recovery Tax Relief's contact numbers. According to client feedback, when trying to reach the company, "all numbers say that 'This number is no longer available,'" which raises significant concerns about the company's availability and ongoing operations for existing clients.

Platform Breakdown

BBB

3 reviews

1.00

Trustpilot

No reviews

N/A

Google

No reviews

N/A