R&G Brenner Income Tax has been operating in the tax preparation industry since 1941, bringing over 80 years of experience to individual and business tax services. The company maintains an online presence at rgbrenner.com and serves clients through various service channels.
Based on 4,449 customer reviews, R&G Brenner Income Tax receives mixed feedback with a 2.1 Trustpilot rating. Customers consistently praise the company's professionalism, with 97% positive sentiment across 1,645 mentions in this category. One satisfied client noted the staff is "knowledgeable and very professional," while another emphasized they are a "true professional." However, cost concerns significantly impact overall satisfaction, with only 44.5% positive sentiment among 220 cost-related reviews, as customers frequently complain "You guys charge too much" and "Fees are too high for a simple tax return."
Exceptional professionalism with 97% positive feedback across 1,645 customer mentions, with clients consistently praising staff knowledge and professional conduct.
Strong reliability and trustworthiness, earning 96.7% positive sentiment from 242 reviews, with customers expressing confidence they can "trust with my most sensitive documents and personal business."
Efficient processing with 92.7% positive feedback on timeliness across 645 mentions, with customers appreciating "fast service" and "good time management."
Quality service delivery achieving 92.2% satisfaction among 219 service quality reviews, with clients noting "timely, ACCURATE service" and comprehensive problem resolution.
Significant pricing concerns with only 44.5% positive sentiment on cost and value across 220 reviews, indicating widespread customer dissatisfaction with fee structures.
Financial arrangement issues showing just 40% positive feedback among 15 mentions, with customers reporting problems with refund processing and fee refund policies.
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customer service is excellent
courteous and helpful
I was told they will call me but never did and now no response on calls
Jerry's job was to slow play me until I became ineligible
Prompt top notch tax preparation services
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Positive · Professionalism & Support
RG Brenner has been my tax preparers for many years. I can rely on this company for sound advice. The customer service is excellent. My tax preparer Felicia is always courteous and helpful. I'm quite happy with the service that I've received through the years. Highly recommended.
Positive · Professionalism & Support
RG Brenner has been my tax preparers for many years. I can rely on this company for sound advice. The customer service is excellent. My tax preparer Felicia is always courteous and helpful. I'm quite happy with the service that I've received through the years. Highly recommended.
Positive · Professionalism & Support
In tax calendar years 2019 and 2020, R&G Brenner (hereinafter, Brenner) employed a very capable tax preparer. I will not mention his name because that is not the point of this review. My wife Lois and I had used this preparer's excellent services for many years prior to his employment with Brenner, and we continued to do so during the period of that employment. It was our practice to present our preparer with drafts of the various federal and state tax forms that we needed to file, as well as the evidentiary documents that we had relied on to complete these drafts, and then to work with our preparer to perfect and file the finalized forms. Also, Lois and I are accustomed to receiving an extension of time to file our annual federal and state income taxes in October rather than in April and the year 2021 was no different, with one exception: when we contacted our tax preparer in September of 2021 and asked him to help us file our 2020 taxes he informed us that he had retired. He suggested that we work with one of the numerous preparers still employed by Brenner. We did just that and it was a disaster. After I arranged for the preparer assigned to us by Brenner to receive our 2020-related drafts of tax forms and supporting evidentiary documents, I began to discuss these forms and documents with him. Unfortunately, the more I communicated with our new preparer, the more dismayed I became about his errant judgment. Unlike our prior tax preparer, who had always accepted the data I had given him because he was thoroughly conversant with the painstaking process I went through in order to arrive at this data, Brenner's preparer rejected my data and insisted on using his own. He did so even though I had provided him, not only with accurate data, but also with a detailed account of the procedures I had consistently used, over the course of several decades, in order to generate this data. At that point Lois and I terminated our relationship with Brenner, but we paid Brenner in full anyway because it was worth it to us not to have to deal with this company in any way. To Brenner's credit, one of their representatives contacted us thereafter and offered us the opportunity to work with another one of their tax preparers. Certainly it is possible that other preparers working at Brenner may be much more capable than the one Brenner had initially assigned to us. But I rejected Brenner's offer because I was so frustrated by this one preparer. The good news is that Lois and I managed to file our income taxes on time despite this unhappy experience.
Positive · Professionalism & Support
Herbert Waldhauser has been my accountant for a number of years and my only regret is that I did not meet him sooner. He is always equally up to date and knowledgeable on all the tax laws. Moreover, I think I am most impressed with his fluency in tax code changes. Lastly, his bedside manner is both patient and warm. 5 stars all the way! Joey Grover
Positive · Service Quality
Prompt top notch tax preparation services that are both highly personalized and supported with a sophisticated back-end digital platform. You’re not going to find this level of tax preparation service for the price anywhere.
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