Rank #71

R&G Brenner Income Tax

R&G Brenner Income Tax has been operating in the tax preparation industry since 1941, bringing over 80 years of experience to individual and business tax services. The company maintains an online presence at rgbrenner.com and serves clients through various service channels.

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Trust score

6.92 /10

3,843+

verified reviews analyzed

Editorial Highlights

Based on 4,449 customer reviews, R&G Brenner Income Tax receives mixed feedback with a 2.1 Trustpilot rating. Customers consistently praise the company's professionalism, with 97% positive sentiment across 1,645 mentions in this category. One satisfied client noted the staff is "knowledgeable and very professional," while another emphasized they are a "true professional." However, cost concerns significantly impact overall satisfaction, with only 44.5% positive sentiment among 220 cost-related reviews, as customers frequently complain "You guys charge too much" and "Fees are too high for a simple tax return."

Strengths

Exceptional professionalism with 97% positive feedback across 1,645 customer mentions, with clients consistently praising staff knowledge and professional conduct.

Strong reliability and trustworthiness, earning 96.7% positive sentiment from 242 reviews, with customers expressing confidence they can "trust with my most sensitive documents and personal business."

Efficient processing with 92.7% positive feedback on timeliness across 645 mentions, with customers appreciating "fast service" and "good time management."

Show all strengths

Quality service delivery achieving 92.2% satisfaction among 219 service quality reviews, with clients noting "timely, ACCURATE service" and comprehensive problem resolution.

Weaknesses

Significant pricing concerns with only 44.5% positive sentiment on cost and value across 220 reviews, indicating widespread customer dissatisfaction with fee structures.

Financial arrangement issues showing just 40% positive feedback among 15 mentions, with customers reporting problems with refund processing and fee refund policies.

Positive

Complaint

Click on comment to see details

1. Professionalism & Support

97% Positive

customer service is excellent

courteous and helpful

2. Process & Timeliness

93% Positive

was very fast and accommodating

time efficient

3. Communication & Transparency

83% Positive

consistent and straightforward work

I was told they will call me but never did and now no response on calls

4. Trust & Reliability

97% Positive

Honest, trustworthy

trustworthy, thorough and honest

5. Cost & Value

45% Positive

To extort a $95 filing fee increase is unconscionable

No one was upfront about the cost

6. Service Quality

92% Positive

Prompt top notch tax preparation services

walked out with a solid resolution

7. Financial Arrangements

40% Positive

would like some portion of the $250.00 reimbursed

Another RGB office wanted an additional $75 to fix the return

FAQs

Quick answers based on verified editorial data

Is R&G Brenner Income Tax legitimate?

Yes, R&G Brenner Income Tax is a legitimate tax preparation company established in 1941 with over 80 years of industry experience. The company has 4,449 verified customer reviews on Trustpilot, though with a mixed 2.1 rating, indicating both satisfied customers and areas of concern primarily related to pricing.

What do customers say about R&G Brenner Income Tax?

Customer feedback is mixed across 4,449 reviews. Positive experiences focus on professionalism (97% positive sentiment) with customers praising staff as "knowledgeable and very professional." However, cost concerns dominate negative feedback, with only 44.5% satisfaction on pricing as customers frequently state "Fees are too high for a simple tax return."

What are the complaints about R&G Brenner Income Tax?

The primary complaints center on pricing, with customers expressing dissatisfaction about high fees for basic tax services. Some customers also report communication issues, such as unreturned calls, and occasional problems with financial arrangements including refund processing delays.

How does R&G Brenner Income Tax compare to other tax relief companies?

R&G Brenner Income Tax stands out for its longevity (81+ years in business) and strong professionalism ratings (97% positive). However, its 2.1 Trustpilot rating places it below many competitors, primarily due to pricing concerns that significantly impact overall customer satisfaction despite strong operational performance.

How much does R&G Brenner Income Tax charge for services?

Based on customer feedback, pricing is a significant concern with only 44.5% positive sentiment on cost and value across 220 reviews. Many customers report that "fees are too high for a simple tax return," though some find the service "a lot less expensive than what I had been paying" elsewhere. Specific pricing should be confirmed directly with the company.

How fast does R&G Brenner Income Tax process returns?

R&G Brenner Income Tax receives strong marks for timeliness with 92.7% positive feedback across 645 reviews. Customers frequently praise their "fast service" and report returns completed in as little as 2 hours, with one noting "Everything done in 1 day (2 hrs)." However, some customers experience longer wait times during busy periods.

Does R&G Brenner Income Tax communicate well with clients?

Communication receives generally positive feedback with 82.5% satisfaction across 246 mentions. Satisfied customers appreciate that staff "explained everything so I understood" and "fully explains in detail." However, some clients report issues with callback responsiveness, with complaints about unreturned calls during peak periods.

Can I trust R&G Brenner Income Tax with sensitive financial information?

Trust and reliability scores are strong at 96.7% positive sentiment across 242 reviews. Customers express confidence stating they can "trust with my most sensitive documents and personal business" and describe the company as "People you can count on." The company's 81+ years in business also supports its trustworthiness for handling sensitive financial data.

Platform Breakdown

BBB

No reviews

N/A

Trustpilot

4449 reviews

2.10

Google

No reviews

N/A