Rank #16

Rush Tax Resolution

Rush Tax Resolution, founded in 2015, operates from Los Angeles, California and provides tax resolution services to individuals and businesses facing IRS issues. The company has accumulated substantial customer feedback across multiple review platforms, with 314 total reviews providing insight into their service delivery and customer satisfaction.

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Trust score

8.45 /10

348+

verified reviews analyzed

Editorial Highlights

Customer sentiment toward Rush Tax Resolution is predominantly positive across most service categories. Professionalism and support receive the highest praise with 98.9% positive feedback from 178 mentions, with customers noting staff are "welcoming and extremely patient" and "approached our case with compassion, professionalism, and a fierce commitment." Service quality also performs well at 93.5% positive sentiment, with clients reporting "my tax problem was solved" and one customer was "approved for only 6.25% of our back tax debt." Communication and transparency maintain strong ratings at 91% positive, with customers appreciating that staff are "professional and responsive in every respect." However, financial arrangements show more mixed results at 62.5% positive sentiment, with some customers expressing concerns about being "scammed" or having refund issues.

Strengths

Exceptional professionalism and customer support, with 98.9% positive feedback from 178 customer mentions, demonstrating consistent staff quality and compassionate service delivery.

Fast and efficient process management, achieving 97.7% positive sentiment across 43 mentions, with customers reporting resolution "within DAYS" and immediate response times.

Strong service quality performance at 93.5% positive from 123 mentions, with documented cases of significant debt reduction and successful problem resolution.

Show all strengths

Reliable communication practices, maintaining 91% positive sentiment from 122 mentions, with customers consistently praising responsiveness and transparency throughout the process.

Weaknesses

Financial arrangements present the most significant concern area, with only 62.5% positive sentiment and customer complaints about scams and refund issues affecting trust in payment processes.

Cost and value perceptions are mixed at 63.2% positive sentiment, with some customers feeling they paid "an ungodly amount of money" relative to results achieved.

Trust and reliability, while generally positive at 83.3%, shows some erosion with isolated cases of customers being "passed to other tax companies" without proper communication.

Positive

Complaint

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1. Professionalism & Support

99% Positive

Jessica was amazing

she was very professional,polite and to the point

2. Service Quality

94% Positive

got my IRS issue solved

helped me resolve outstanding state tax debt

3. Communication & Transparency

91% Positive

I never had to worry about her getting back to me

Michelle explained everything clearly

4. Process & Timeliness

98% Positive

made a stressful situation much more manageable

5. Trust & Reliability

85% Positive

would highly recommend

left without direction or transparency

6. Financial Arrangements

63% Positive

paid a total of $15,000

no way to get our money back

7. Cost & Value

63% Positive

Charged me $5000 then wanted another $2600

charged $5000 and was told to make a pmt arrangement

FAQs

Quick answers based on verified editorial data

Is Rush Tax Resolution legitimate?

Yes, Rush Tax Resolution is a legitimate tax relief company founded in 2015. The company maintains strong ratings across review platforms with a 4.81 BBB rating from 118 reviews, 4.7 Google rating from 195 reviews, and has been operating for nearly a decade from their Los Angeles headquarters.

What do customers say about Rush Tax Resolution?

Customer feedback is predominantly positive, with 98.9% positive sentiment in professionalism and support. Customers frequently praise staff as "welcoming and extremely patient" and note they "approached our case with compassion, professionalism, and a fierce commitment." Service quality receives 93.5% positive feedback, with clients reporting successful debt reductions and quick problem resolution.

What are the complaints about Rush Tax Resolution?

Rush Tax Resolution has minimal complaint activity with only 1 unresolved BBB complaint on record. The primary concerns involve financial arrangements (62.5% positive sentiment) and isolated cases of refund issues. Some customers have reported concerns about case management and communication gaps, but these represent a small minority of the 314 total reviews.

How does Rush Tax Resolution compare to other tax relief companies?

Rush Tax Resolution performs above average with a 4.81 BBB rating and 4.7 Google rating. Their standout metric is professionalism and support at 98.9% positive sentiment, which exceeds industry norms. The company's process timeliness (97.7% positive) and service quality (93.5% positive) also position them competitively in the tax relief market.

How much does Rush Tax Resolution charge for their services?

Customer feedback on cost and value is mixed, with 63.2% positive sentiment from 19 mentions. Some clients report paying "one flat fee that was much less than any of the other companies," while others felt the costs were excessive. The company appears to offer various pricing structures, but specific fee information requires direct consultation.

How long does Rush Tax Resolution take to resolve tax issues?

Rush Tax Resolution demonstrates strong performance in timeliness, with 97.7% positive feedback from 43 mentions. Customers report rapid response times, with some cases resolved "within DAYS" and others noting "ONE DAY AFTER I called, my boss received a fax notice." The company appears to prioritize quick case processing and immediate client communication.

How is Rush Tax Resolution's communication with clients?

Communication receives strong ratings with 91% positive sentiment from 122 mentions. Customers consistently praise the company for being "professional and responsive in every respect" and note that "whenever I needed to know something they responded back immediately." Staff are commended for "keeping us informed of the process" throughout case resolution.

Does Rush Tax Resolution help with IRS payment plans?

Yes, based on customer feedback, Rush Tax Resolution assists with IRS payment arrangements. Positive testimonials include customers who achieved "settlement down to $25 a month" and had "payment plan of choice being setup with the IRS." However, financial arrangements show mixed results with 62.5% positive sentiment, indicating some clients experienced difficulties in this area.

Platform Breakdown

BBB

124 reviews

4.85

Trustpilot

1 reviews

3.20

Google

202 reviews

4.70