Positive · Communication & Transparency
Star was happy to explain every detail of the process and work with me. Her kindness and attention to detail were what made me trust this was a company that could get the job done.
Rank #157
SafewayTax
SafewayTax is a tax relief company founded in 2021 that helps individuals resolve tax debt issues with the IRS. The company operates primarily through its website at safewaytax.com, offering services such as offers in compromise and other tax resolution strategies.
Trust score
5.82 /10
86+
verified reviews analyzed
Editorial Highlights
Based on 74 Trustpilot reviews, SafewayTax maintains a 3.8-star rating, reflecting mixed customer experiences. The company shows strong performance in professionalism and support (89.7% positive) and process timeliness (94.1% positive), with customers praising staff as "super helpful and very smart and knowledgeable" and noting cases "resolved quickly." However, significant concerns emerge around trust and reliability (40% positive) and financial arrangements (20% positive), with some customers reporting "they are a scam" and issues with refunds. Cost and value concerns are particularly pronounced, with only 16.7% positive sentiment and complaints about being "charged $8116.70" for unsuccessful outcomes.
Strengths
1
Exceptional timeliness with 94.1% positive feedback on process speed, with customers reporting cases completed "3 months start to finish" and work done "professionally and in a timely manner."
2
Strong professionalism and support (89.7% positive) with customers describing staff as "an expert at his craft" and "very knowledge and patient."
3
High-quality service delivery with 85.7% positive sentiment, including successful debt resolutions where cases were "resolved for 3500" and achieved "Case Closed" status.
Weaknesses
1
Poor value perception with only 16.7% positive sentiment on cost, including complaints about high fees with customers feeling "entitled to over 3,000 to do nothing."
2
Significant trust issues affecting 60% of reviews mentioning reliability, with customers reporting scam concerns and qualification reversals after initial consultations.
3
Financial arrangement problems with 80% negative feedback on payment handling, including refund disputes and customers stating the company "says no refund" despite unsuccessful outcomes.
Positive
Complaint
Click on comment to see details
1. Professionalism & Support
Her kindness and attention to detail
absolutely professional
2. Service Quality
Six months later, those returns still are not filed
3. Process & Timeliness
Handled my situation in a timely manner
Six months later, those returns still are not filed
4. Trust & Reliability
5. Communication & Transparency
Communication was minimal and progress was nearly nonexistent
6. Financial Arrangements
paid roughly $10,000, financed through DecisionFi
I want my money refunded. They cannot hold on to my money
7. Cost & Value
Customer review highlights
Representative verified feedback from customers
Positive · Professionalism & Support
Star was happy to explain every detail of the process and work with me. Her kindness and attention to detail were what made me trust this was a company that could get the job done.
Positive · Trust & Reliability
Star was happy to explain every detail of the process and work with me. Her kindness and attention to detail were what made me trust this was a company that could get the job done.
Positive · Process & Timeliness
Handled my situation in a timely manner, absolutely professional!
Positive · Professionalism & Support
Handled my situation in a timely manner, absolutely professional!
FAQs
Quick answers based on verified editorial data
Is SafewayTax legitimate?
SafewayTax is a legitimate tax relief company founded in 2021 with a 3.8-star Trustpilot rating based on 74 customer reviews. While the company has helped customers resolve tax debts successfully, mixed reviews indicate varying service experiences, with some customers questioning reliability and business practices.
What do customers say about SafewayTax?
Customer feedback is mixed across 74 Trustpilot reviews. Positive experiences highlight staff expertise with customers calling them "super helpful and very smart and knowledgeable" and praising quick resolutions completed "3 months start to finish." However, negative reviews raise concerns about scam practices and high fees, with some stating "they are a scam" and complaining about being "charged $8116.70" without successful outcomes.
What are the complaints about SafewayTax?
Based on available review data, complaints focus primarily on cost and financial arrangements, with customers reporting high fees without successful outcomes, refund disputes, and qualification reversals after initial consultations. Trust and reliability concerns appear in 60% of related reviews, though specific BBB complaint data is not available for this company.
How does SafewayTax compare to other tax relief companies?
SafewayTax's 3.8 Trustpilot rating falls in the middle range for tax relief companies. Their strength in process timeliness (94.1% positive) exceeds many competitors, but their poor performance in cost value (16.7% positive) and trust issues (40% positive) lag behind top-rated firms in the industry.
How much does SafewayTax charge for their services?
Customer reviews indicate significant cost concerns, with only 16.7% positive sentiment regarding pricing. One customer reported being charged $8,116.70, while another complained about owing "over 3,000 to do nothing." The company appears to charge substantial upfront fees, though specific pricing structures are not clearly disclosed in customer feedback.
How long does SafewayTax take to resolve tax issues?
SafewayTax shows strong performance in timeliness with 94.1% positive feedback. Customers report cases resolved "quickly" with timelines as short as "3 months start to finish." Work is consistently described as completed "professionally and in a timely manner," making speed one of the company's key strengths.
Does SafewayTax provide good customer communication?
Communication quality varies significantly, with 69.2% positive sentiment. Satisfied customers praise staff for "explaining the process" and "consistently contacted me and kept me in the loop." However, negative experiences include "calls not returned" and complaints that "emails ignored" and calls are "dropped or simply not answered."
What are SafewayTax's refund and payment policies?
Financial arrangements represent a major concern area with only 20% positive sentiment. Customers report difficulties obtaining refunds, with the company reportedly stating "no refund" policies. Some customers mention not receiving "any reimbursement just more delays," while one positive case noted a "refunded me my thousand-dollar downpayment."
Platform Breakdown
BBB
No reviews
N/A
Trustpilot
No reviews
3.10
Google
No reviews
N/A