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Rank #118

Security Tax Services LLC logoSecurity Tax Services LLC

Security Tax Services LLC operates from 2910-100 Colby Ave #200, Everett, WA 98201 and has been serving clients since 1989. The company's website is http://www.securitytaxservices.com/.

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Trust score
6.19 /10
16+
verified reviews analyzed

Editorial Highlights

Based on 15 total reviews, Security Tax Services LLC shows a mixed reputation with significant variability across rating platforms. The company maintains a 3.6-star rating on Google Maps with 14 reviews, but holds only a 1.0-star BBB rating from 1 review. Customer feedback reveals strong polarization, with 75% positive sentiment in Professionalism & Support, where clients praise staff members: "Pam and Bob were so patient, kind, and helpful" and note that "his expertise helped me." However, Trust & Reliability shows only 50% positive sentiment, with concerning feedback including "This guy is a liar!" and complaints about broken promises. Service Quality receives 100% positive mentions from the 4 reviews that address it, with clients reporting the company "found us thousands of dollars in past year returns" and "saved me on fines."

Strengths

1

Service Quality receives 100% positive feedback from 4 mentions, with clients reporting significant financial recoveries and penalty savings.

2

Professionalism & Support shows 75% positive sentiment across 8 mentions, with customers highlighting patient and helpful staff interactions.

3

The company has maintained operations since 1989, demonstrating long-term business stability over 35+ years.

Weaknesses

1

Cost & Value shows 0% positive sentiment from 2 mentions, with clients complaining about "paying $1,000's in fees" and the company's refusal to provide cost estimates.

2

Process & Timeliness receives 0% positive feedback, with delays reported including cases where "it is now December and apparently the IRS 'lost' my return" after filing in April.

3

Trust & Reliability concerns affect 50% of the 8 relevant reviews, with serious allegations including accusations of dishonesty and broken promises.

Positive

Complaint

Click on comment to see details

1. Trust & Reliability

50% Positive

This guy is a liar!

Told us he could get the irs lien of $12,000 removed from our property.

2. Professionalism & Support

75% Positive

impeccable and he has saved me

he gets your money, then he turns into a jerk

3. Communication & Transparency

50% Positive

4. Service Quality

100% Positive

saved me on fines on more than one occasion

saved me on fines

5. Cost & Value

0% Positive

6. Process & Timeliness

0% Positive

haven’t received them in 2 months

Customer review highlights

Representative verified feedback from customers

Positive · Service Quality

I have worked with Bob Branting for more than a decade. The tax returns are impeccable and he has saved me on fines on more than one occasion when I have been late in filing. I have been very happy working with Bob and his team.

Positive · Service Quality

I have worked with Bob Branting for more than a decade. The tax returns are impeccable and he has saved me on fines on more than one occasion when I have been late in filing. I have been very happy working with Bob and his team.

Positive · Professionalism & Support

I have worked with Bob Branting for more than a decade. The tax returns are impeccable and he has saved me on fines on more than one occasion when I have been late in filing. I have been very happy working with Bob and his team.

Positive · Professionalism & Support

Bob is a pleasure to work with for sure! I was in a really tough spot when my sister-in-law recommended him. Through his compassionate demeanor he dispensed excellent advice to successfully guide me through to where I am now. He prepares my personal taxes as well as my business. Bottom line is I trust him.

Positive · Trust & Reliability

Bob is a pleasure to work with for sure! I was in a really tough spot when my sister-in-law recommended him. Through his compassionate demeanor he dispensed excellent advice to successfully guide me through to where I am now. He prepares my personal taxes as well as my business. Bottom line is I trust him.

FAQs

Quick answers based on verified editorial data

Is Security Tax Services LLC legitimate?
Yes, Security Tax Services LLC is a legitimate tax services company that has been operating since 1989. The company has 15 verified reviews across platforms, including a 3.6-star Google Maps rating from 14 reviews and a 1.0-star BBB rating from 1 review. Its longevity of over 35 years in business indicates established operations, though the mixed ratings suggest varying client experiences.
What do customers say about Security Tax Services LLC?
Customer feedback is highly polarized. Positive reviews highlight exceptional service quality, with clients reporting "found us thousands of dollars in past year returns" and praising staff as "patient, kind, and helpful." However, negative reviews raise serious concerns, with complaints including "This guy is a liar!" and issues with broken promises. The company shows 75% positive sentiment for professionalism but only 50% for trust and reliability.
What are the complaints about Security Tax Services LLC?
Based on available review data, the main complaints center on communication issues, high fees, and trust concerns. Customers report delays in service delivery, with one case noting an 8-month gap between filing and resolution. Cost transparency is another significant issue, with clients complaining about "paying $1,000's in fees" and the company's refusal to provide cost estimates upfront.
How does Security Tax Services LLC compare to other tax relief companies?
Security Tax Services LLC shows mixed performance compared to industry standards. While the company achieves 100% positive sentiment in service quality - indicating strong technical expertise - it underperforms in cost transparency (0% positive) and timeliness (0% positive). The 3.6-star Google rating is below the industry average for established tax relief companies, though the small sample size of 15 total reviews limits comprehensive comparison.
How much does Security Tax Services LLC charge for their services?
Cost transparency is a significant concern with Security Tax Services LLC, showing 0% positive sentiment in the Cost & Value category. Customer reviews indicate high fees, with mentions of "paying $1,000's in fees" and complaints that the company "absolutely refused to even give me a ballpark of costs." Potential clients should request detailed pricing information upfront before engaging services.
How long does it take to resolve tax issues with Security Tax Services LLC?
Timeliness shows 0% positive sentiment based on available reviews, indicating significant delays in service delivery. One customer reported filing in April with the case still unresolved by December, with the excuse that "the IRS 'lost' my return." Another client mentioned waiting 2 months without receiving promised documents. These delays appear to be a recurring concern affecting client satisfaction.
How responsive is Security Tax Services LLC to client communications?
Communication experiences vary significantly, with 50% positive sentiment in the Communication & Transparency category. While some clients report that staff "always made time to return an email or phone call" and "explains everything clearly," others describe being "quickly dismissed" and having calls go unanswered. The inconsistent communication patterns may depend on the specific staff member handling the case.
What services does Security Tax Services LLC excel at?
Security Tax Services LLC demonstrates strong expertise in tax recovery and penalty reduction, with 100% positive sentiment in Service Quality from 4 mentions. Clients report significant financial benefits, including the company finding "thousands of dollars in past year returns" and saving clients "on fines on more than one occasion." The technical competency appears to be the company's primary strength despite other operational challenges.

Platform Breakdown

BBB
BBB

1 reviews

1.00
BBB
Trustpilot

No reviews

N/A
BBB
Google

14 reviews

3.60