Rank #124

Signaturetaxservice

Signaturetaxservice is a tax resolution company founded in 2008 that provides tax relief services to individuals and businesses. The company operates through its website at signaturetaxservice.com and has been helping clients resolve tax issues for over 15 years.

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Trust score

6.16 /10

17+

verified reviews analyzed

Editorial Highlights

Based on 17 Trustpilot reviews, Signaturetaxservice maintains a 3.7-star rating with generally positive customer feedback. Service quality receives strong marks with 83.3% positive sentiment, with customers noting results like "saved me roughly $33k" and "They took care of mine on the day I hired them." Professionalism also scores well at 83.3% positive, with clients praising staff as "very knowledgeable and are up-to-date with all the tax laws." However, communication issues emerge as a concern area, with only 66.7% positive sentiment and complaints about providers who "Never provided anything in writing to us" and "Lied about the first amount being the ONLY amount."

Strengths

Cost effectiveness stands out with 100% positive sentiment across all mentions, with customers reporting dramatic savings like "SETTLED FOR 5% OF TAXES OWED" and being "helped me to save $ THOUSANDS OF DOLLARS."

Service quality delivers strong results with 83.3% positive feedback, as evidenced by substantial client savings and quick resolution times where "They took care of mine on the day I hired them."

Professional expertise earns 83.3% positive sentiment, with clients consistently praising staff knowledge and noting they are "proactively and advised me of allowable business expenses" and "up-to-date with all the tax laws."

Show all strengths

Process efficiency shows 75% positive sentiment, with clients appreciating timely service delivery and respectful treatment during stressful tax situations.

Weaknesses

Communication transparency presents the most significant concern with only 66.7% positive sentiment, as some clients report issues with written documentation and misleading information about fees.

Customer service consistency varies, with isolated reports of staff being described as "very brash, rude, pushy" despite generally positive professionalism ratings.

Service delivery gaps appear in some cases, with at least one client stating "all that has happened is them taking my money" and "I have received nothing," indicating potential follow-through issues.

Positive

Complaint

Click on comment to see details

1. Communication & Transparency

67% Positive

Lied about the first amount being the ONLY amount

Never provided anything in writing to us

2. Professionalism & Support

83% Positive

team at Signature were more than helpful with their knowledge, kindness, and professionalism

very brash, rude, pushy man

3. Service Quality

83% Positive

saved me roughly $33k

all that has happened is them taking my money

4. Process & Timeliness

75% Positive

settle my tax debt for my business in the matter of days

I have received nothing

5. Cost & Value

100% Positive

helped me to save $$ THOUSANDS OF DOLLARS

SETTLED FOR 5% OF TAXES OWED

FAQs

Quick answers based on verified editorial data

Is Signaturetaxservice legitimate?

Yes, Signaturetaxservice is a legitimate tax relief company founded in 2008 with over 15 years in business. The company maintains a 3.7-star rating on Trustpilot based on 17 customer reviews, indicating a mix of positive and negative experiences but overall legitimacy in the tax resolution industry.

What do customers say about Signaturetaxservice?

Customer feedback is generally positive, with 83.3% positive sentiment for both service quality and professionalism. Clients report significant savings, with one noting they "saved me roughly $33k" and another achieving a settlement for "5% OF TAXES OWED." However, some customers complain about communication issues, with reports of misleading promises and lack of written documentation.

What are the complaints about Signaturetaxservice?

The main complaints center on communication and transparency issues, with only 66.7% positive sentiment in this area. Customers report concerns about misleading fee information, lack of written documentation, and in some cases, poor customer service attitudes. However, no BBB complaint data is available to provide additional context on complaint volume or resolution rates.

How does Signaturetaxservice compare to other tax relief companies?

Signaturetaxservice's 3.7-star Trustpilot rating places it in the middle range of tax relief companies. Its standout metric is cost effectiveness with 100% positive sentiment, suggesting stronger value delivery than many competitors. However, communication transparency at 66.7% positive sentiment indicates room for improvement compared to top-tier firms.

What kind of tax savings can I expect from Signaturetaxservice?

Customer reports indicate significant potential savings, with documented cases of clients saving roughly $33,000 and settling for as little as 5% of taxes owed. The cost and value category receives 100% positive sentiment, with clients consistently reporting substantial dollar savings, though individual results will vary based on specific tax situations.

How quickly does Signaturetaxservice resolve tax issues?

Process and timeliness receives 75% positive sentiment, with some clients reporting very fast resolution. One customer noted "They took care of mine on the day I hired them," while another mentioned settling "tax debt for my business in the matter of days." However, experiences vary, and some clients report longer timelines or unresolved issues.

Does Signaturetaxservice provide clear communication throughout the process?

Communication is an area of concern, with only 66.7% positive sentiment. While some clients praise "regular contact through the many months" and immediate action when calling the IRS, others report significant issues including lies about fees being the "ONLY amount" and failure to provide written documentation. Potential clients should request all agreements in writing.

Are Signaturetaxservice's staff knowledgeable about tax laws?

Yes, staff expertise receives strong marks with 83.3% positive sentiment in professionalism. Customers consistently praise the team as "very knowledgeable and are up-to-date with all the tax laws" and note they "proactively advised me of allowable business expenses." The technical competency appears to be a key strength of the company.

Platform Breakdown

BBB

No reviews

N/A

Trustpilot

17 reviews

3.70

Google

No reviews

N/A