Rank #147

Silver Tax Group

Silver Tax Group, founded in 2013, operates from Farmington Hills, Michigan, and provides tax resolution services through their website at silvertaxgroup.com. The company has been serving clients for over a decade, specializing in IRS issue resolution and tax debt relief.

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Trust score

5.92 /10

117+

verified reviews analyzed

Editorial Highlights

Based on 116 customer reviews, Silver Tax Group maintains a 4.4-star rating on Google Maps and a 3.5-star rating on Trustpilot. The company receives particularly strong marks for professionalism and support, with 98.1% positive sentiment across 52 mentions in this category. Customers frequently praise the expertise of staff members, with one reviewer noting "Dan Russell is very knowledgable" and another highlighting that "Chad's financial acumen has been a great asset." Service quality also scores well at 84.8% positive sentiment, with satisfied clients reporting successful outcomes like one who "ended getting back $5,879, with interest" and another whose "investigation was closed!! Amount owed $00.00." However, communication and transparency present challenges, with only 62.1% positive sentiment, as some customers report issues with responsiveness.

Strengths

Exceptional professionalism and staff expertise, with 98.1% positive sentiment across 52 customer mentions, consistently highlighting knowledgeable team members.

Strong service delivery and results, achieving 84.8% positive sentiment with customers reporting successful tax debt resolutions and penalty clearances.

Efficient processing and timeliness, earning 84.2% positive sentiment with some cases resolved in under 96 hours according to customer testimonials.

Show all strengths

Perfect track record in financial arrangements, with 100% positive sentiment across all 3 mentions, including successful debt negotiations and payment plan setups.

Weaknesses

Communication and transparency issues, with only 62.1% positive sentiment, as multiple customers report difficulties with returned calls and email responses.

Cost and value concerns, scoring just 53.8% positive sentiment, with some customers questioning fees of $10,000-$12,000 for services provided.

Positive

Complaint

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1. Professionalism & Support

98% Positive

They really know their stuff when it comes to tax law

Chad's financial acumen has been a great asset

2. Service Quality

85% Positive

resolve my taxes issues

I have got nothing but the run around

3. Communication & Transparency

62% Positive

Now they wont even return my emails or calls

they never call us back or any response to our emails

4. Process & Timeliness

85% Positive

in Matter of 6 months

months and not a word

5. Trust & Reliability

70% Positive

knowledgeable, reliable, and genuinely great to work with

Silver tax group are frauds

6. Cost & Value

54% Positive

They charged us for more than $500 plus and $6k+ for fee

paid over $10,000

7. Financial Arrangements

100% Positive

helped set up a payment plan

I offered money for his services, but he politely declined

FAQs

Quick answers based on verified editorial data

Is Silver Tax Group legitimate?

Yes, Silver Tax Group is a legitimate tax resolution company established in 2013. The company maintains a 4.4-star rating on Google Maps based on 116 reviews and operates from a physical address in Farmington Hills, Michigan. With over a decade in business and consistently positive feedback regarding staff expertise, Silver Tax Group demonstrates legitimacy in the tax relief industry.

What do customers say about Silver Tax Group?

Customer feedback is predominantly positive, with 98.1% positive sentiment regarding professionalism and support. Customers frequently praise staff knowledge, with reviews stating "They really know their stuff when it comes to tax law" and highlighting successful outcomes where clients received refunds and had penalties cleared. However, some customers express concerns about communication responsiveness and high fees.

What are the complaints about Silver Tax Group?

Silver Tax Group has minimal complaint activity with only 1 recorded BBB complaint, which has been resolved. The primary complaint involved communication difficulties and case progression delays over several years. While most customers report positive experiences, some reviews mention challenges with returned calls and email responses.

How does Silver Tax Group compare to other tax relief companies?

Silver Tax Group stands out with a notably high 98.1% positive sentiment for professionalism and support, which exceeds many competitors in the industry. Their 4.4-star Google rating based on 116 reviews demonstrates consistent customer satisfaction. However, their communication scores (62.1% positive) and cost perception (53.8% positive) may lag behind some competitors.

How much does Silver Tax Group charge for their services?

While some customers describe Silver Tax Group's pricing as "fair" and "reasonable," others report paying substantial fees ranging from $10,000 to $12,000. The cost perception shows mixed sentiment at 53.8% positive, suggesting fees may vary significantly based on case complexity. Prospective clients should request detailed fee structures upfront.

How long does Silver Tax Group take to resolve tax issues?

Silver Tax Group shows strong performance in timeliness with 84.2% positive sentiment. Some customers report remarkably fast resolution, with one case resolved in "less than 96 hours." However, complex cases may take longer, and some customers have reported delays extending over a year, highlighting the importance of setting realistic expectations based on case complexity.

Does Silver Tax Group have communication problems?

Communication presents the most significant challenge for Silver Tax Group, with only 62.1% positive sentiment across 29 customer mentions. While some clients praise receiving regular updates and same-day responses, others report difficulties with "no one returns my calls no one returns my email." The company appears to have inconsistent communication practices.

Does Silver Tax Group offer payment plans?

Yes, based on customer feedback, Silver Tax Group does offer financial arrangements including payment plans. The company has 100% positive sentiment regarding financial arrangements, with customers noting they "helped set up a payment plan" and successfully negotiated accounts down to manageable amounts for clients.

What types of tax problems does Silver Tax Group handle?

According to customer testimonials, Silver Tax Group handles various IRS issues including tax debt resolution, penalty removal, back tax filing, and audit representation. Customers report successful outcomes ranging from complete penalty clearances to significant debt reductions and refund recoveries with interest.

Are Silver Tax Group's staff qualified?

Customer feedback strongly supports staff qualifications, with 98.1% positive sentiment for professionalism and support. Clients consistently praise team members' expertise, specifically mentioning staff knowledge of tax law and financial acumen. Reviews highlight that "they really know their stuff when it comes to tax law," indicating well-qualified professionals.

Platform Breakdown

BBB

No reviews

N/A

Trustpilot

No reviews

3.50

Google

118 reviews

4.40