South Coast Tax Resolution
South Coast Tax Resolution, founded in 2011, operates from 5716 Corsa Ave #105, Westlake Village, CA 91362 and maintains a web presence at southcoasttaxresolution.com. The company has been providing tax resolution services for over a decade in the California market.
Editorial Highlights
Based on 24 total reviews across multiple platforms, South Coast Tax Resolution shows mixed customer sentiment with significant concerns in key service areas. The company holds a 3.4-star Google Maps rating from 21 reviews but struggles with a 1.0 BBB rating from 3 reviews. Customer experiences vary dramatically, with one satisfied client stating "I have never trusted anyone more" and praising how the company "gave us the confidence that we needed to believe our situation wasn't too far gone." However, negative experiences are equally strong, with disappointed customers reporting the company will "lie, cheat and steal from you" and "gave me the run around, took my money and did not help me." Communication issues appear particularly problematic, with only 11.1% positive sentiment in this category, as customers frequently complain that staff "do not return phone calls."
Strengths
Professionalism & Support stands out as the company's strongest area with 100% positive sentiment across 9 mentions, with customers noting they "treated us with kindness and respect" and "went above and beyond."
Trust & Reliability shows 54.5% positive sentiment among 11 mentions, with successful cases where the company helped clients "settle for only a fraction of the amount I owed" and provided confidence to customers who felt their situation wasn't hopeless.
Service Quality demonstrates 53.8% positive sentiment across 13 mentions, with some customers successfully having their accounts settled with the IRS for reduced amounts.
Weaknesses
Communication & Transparency represents the most significant weakness with only 11.1% positive sentiment from 9 mentions, as customers consistently report unreturned phone calls and poor communication practices.
Process & Timeliness shows 0% positive sentiment across 2 mentions, with concerning delays such as "2018 taxes were just finally filed in April of 2020."
Financial Arrangements also shows 0% positive sentiment from 2 mentions, with customers reporting issues with refund processes and having to "start all over" after paying for services.
Positive
Complaint
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1. Service Quality
we had problems and they would not call or email us back
for the money I paid which was around $4k was for this tax issue to be resolved. The issue was no resolved
2. Trust & Reliability
I paid for a service I did not receive
This company is a rip off
3. Communication & Transparency
they would not call or email us back
this past year we were okay earlier in the year and then communication slowed with responses
4. Professionalism & Support
I'm truly grateful
doesn't just want to get you out the door
5. Cost & Value
They took our money ( that we could not afford to pay them
costing me an additional $2000 out of pocket
6. Financial Arrangements
I wanted my full refund back and no one mentioned it or contacted me on sending it
I now have to start all over
7. Process & Timeliness
It has been four weeks
2018 taxes were just finally filed in April of 2020
FAQs
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Platform Breakdown
2 reviews
No reviews
21 reviews