South Coast Tax Resolution, founded in 2011, operates from 5716 Corsa Ave #105, Westlake Village, CA 91362 and maintains a web presence at southcoasttaxresolution.com. The company has been providing tax resolution services for over a decade in the California market.
Based on 24 total reviews across multiple platforms, South Coast Tax Resolution shows mixed customer sentiment with significant concerns in key service areas. The company holds a 3.4-star Google Maps rating from 21 reviews but struggles with a 1.0 BBB rating from 3 reviews. Customer experiences vary dramatically, with one satisfied client stating "I have never trusted anyone more" and praising how the company "gave us the confidence that we needed to believe our situation wasn't too far gone." However, negative experiences are equally strong, with disappointed customers reporting the company will "lie, cheat and steal from you" and "gave me the run around, took my money and did not help me." Communication issues appear particularly problematic, with only 11.1% positive sentiment in this category, as customers frequently complain that staff "do not return phone calls."
Professionalism & Support stands out as the company's strongest area with 100% positive sentiment across 9 mentions, with customers noting they "treated us with kindness and respect" and "went above and beyond."
Trust & Reliability shows 54.5% positive sentiment among 11 mentions, with successful cases where the company helped clients "settle for only a fraction of the amount I owed" and provided confidence to customers who felt their situation wasn't hopeless.
Service Quality demonstrates 53.8% positive sentiment across 13 mentions, with some customers successfully having their accounts settled with the IRS for reduced amounts.
Communication & Transparency represents the most significant weakness with only 11.1% positive sentiment from 9 mentions, as customers consistently report unreturned phone calls and poor communication practices.
Process & Timeliness shows 0% positive sentiment across 2 mentions, with concerning delays such as "2018 taxes were just finally filed in April of 2020."
Financial Arrangements also shows 0% positive sentiment from 2 mentions, with customers reporting issues with refund processes and having to "start all over" after paying for services.
Positive
Complaint
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we had problems and they would not call or email us back
for the money I paid which was around $4k was for this tax issue to be resolved. The issue was no resolved
they would not call or email us back
this past year we were okay earlier in the year and then communication slowed with responses
I'm truly grateful
doesn't just want to get you out the door
I wanted my full refund back and no one mentioned it or contacted me on sending it
Representative verified feedback from customers
Positive · Professionalism & Support
I absolutely feel so very blessed to have this group in my life. Jake and Allie are incredible. I soon can put all my tax issues behind me.Excellant firm. Jesus Blessed me with some very Beautiful Christians here. I'm truly grateful.
Positive · Professionalism & Support
This review is a long time coming. Ryan has been doing my taxes the past few years and got me back on track from the first year he did them. As an independent contractor, it's hard to find someone who really knows their stuff and doesn't just want to get you out the door. He's super nice, easy to deal with and always fair in his pricing. I have never trusted anyone more.. I recommend him to everyone! Thank you Ryan, for saving me with my taxes!!!
Positive · Cost & Value
This review is a long time coming. Ryan has been doing my taxes the past few years and got me back on track from the first year he did them. As an independent contractor, it's hard to find someone who really knows their stuff and doesn't just want to get you out the door. He's super nice, easy to deal with and always fair in his pricing. I have never trusted anyone more.. I recommend him to everyone! Thank you Ryan, for saving me with my taxes!!!
Positive · Trust & Reliability
This review is a long time coming. Ryan has been doing my taxes the past few years and got me back on track from the first year he did them. As an independent contractor, it's hard to find someone who really knows their stuff and doesn't just want to get you out the door. He's super nice, easy to deal with and always fair in his pricing. I have never trusted anyone more.. I recommend him to everyone! Thank you Ryan, for saving me with my taxes!!!
Positive · Service Quality
Our tax issues were daunting, debilitating and devastating. We had tried working with other firms over the years, but they lacked everything South Coast Tax Resolution stands for and delivers. Ryan and his team of professionals gave us personal attention and treated us with kindness and respect, so we felt like family from the start. On the very first phone call they put our fears to rest and gave us the confidence that we needed to believe our situation wasn't too far gone. They cared about every detail and us as human beings and their consultation was fueled by integrity, honesty, expertise and hard work. Their deep-rooted desire to help restore lives is what sets them apart from the rest. We were thrilled when they settled our debt with the IRS for .06 cents on the dollar! We didn't know how to get our lives back, but South Coast Tax rolled up their sleeves and navigated the waters for us. We are forever grateful for the high level of care and guidance they gave us each and every step of the way. It takes a great deal of patience and trust to see these problems through and there's no one better at this than SC Tax! If you have tax issues, it's scary stuff, but the only way to deal with it and see incredible results is working with Ryan and his amazing team at South Coast Tax!
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