Rank #117

StopIRSDebt

StopIRSDebt, founded in 2009, is a tax resolution company based in Woodland Hills, California. The company operates from 6300 Canoga Ave and maintains an online presence at stopirsdebt.com.

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Trust score

6.19 /10

802+

verified reviews analyzed

Editorial Highlights

StopIRSDebt has generated 1,194 customer reviews across multiple platforms, revealing a polarized reputation. The company excels in professionalism and support, with 82.7% positive feedback in this category, as customers note staff are "knowledgeable and patient" and "very professional and quick to help." However, trust and reliability present significant concerns, with only 25.7% positive sentiment, including complaints that "absolutely nothing was done to help our situation" and accusations of poor service where customers feel "shook down for $4500.00 and they didn't do a thing." The company's ratings vary dramatically across platforms, from a concerning 1.3 on Trustpilot and 1.52 with the BBB to a strong 4.5 on Google Maps.

Strengths

Professional and knowledgeable staff with 82.7% positive feedback, where customers consistently praise representatives like Joan Jacobs for being "knowledgeable and patient" and staff for being "kind very friendly and most of all very helpful."

Efficient processing with 76.2% positive sentiment in timeliness, delivering results "within days" and completing cases in as little as "6 weeks" according to satisfied customers.

Successful debt resolution outcomes, with 58.5% positive service quality feedback including cases where they "settled 58k of debt for 0" and helped customers go "from owing $80,000 to owning $0.00."

Weaknesses

Serious trust and reliability issues with only 25.7% positive feedback, including multiple reports of no meaningful help provided and customers feeling deceived about services.

Severe cost and value concerns with just 11.8% positive sentiment, as customers report spending "nearly $20,000" with poor results and complaints about "high fees."

Poor financial arrangements satisfaction at 12% positive, with reports of unauthorized bank charges and difficulties getting refunds or continued service after payment.

Positive

Complaint

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1. Professionalism & Support

82% Positive

Prompt, professional responses

staff were rude and pushy

2. Communication & Transparency

46% Positive

they never have contacted me

don't answer their phones

3. Service Quality

59% Positive

filed for the wrong state even though I told them which state

they have not helped at all

4. Trust & Reliability

25% Positive

SO THEY STOLE $3700 from me

more interested in my bank account than help me

5. Process & Timeliness

76% Positive

moving along quickly, faster than I can keep up

delayed me over 3years

6. Cost & Value

11% Positive

They gave me nothing in writing stating what their late payment policy was

I needed to pay an additional $2500 to be covered for a period that was covered in the original contract

7. Financial Arrangements

12% Positive

THEY KEPT ALL MY MONEY

But the loan I got I still had to pay

FAQs

Quick answers based on verified editorial data

Is StopIRSDebt legitimate?

StopIRSDebt is a legitimate tax resolution company founded in 2009 and based in Woodland Hills, California. However, legitimacy concerns arise from their mixed ratings: 1.52/5 on BBB (21 reviews), 1.3/5 on Trustpilot (47 reviews), but 4.5/5 on Google Maps (1,126 reviews). The company has been in business for 15 years, indicating operational continuity, but the significant rating disparities across platforms warrant careful evaluation.

What do customers say about StopIRSDebt?

Customer feedback on StopIRSDebt is highly polarized across 1,194 total reviews. Positive experiences highlight professional staff, with customers praising representatives as "knowledgeable and patient" and "very professional and quick to help." Success stories include settling "58k of debt for 0" and helping customers go "from owing $80,000 to owning $0.00." However, negative feedback includes serious concerns about trust, with complaints that "absolutely nothing was done to help our situation" and customers feeling "shook down for $4500.00 and they didn't do a thing."

What are the complaints about StopIRSDebt?

The BBB reports 13 total complaints against StopIRSDebt with only a 15.4% resolution rate (2 resolved). Recent complaints involve service issues where customers paid thousands but received minimal assistance, unauthorized bank charges, and cases where clients were dropped after payment without resolution. Common themes include poor communication, undelivered promises, and difficulty obtaining refunds or continued service after making payments.

How does StopIRSDebt compare to other tax relief companies?

StopIRSDebt's performance varies significantly across review platforms compared to industry peers. While their Google Maps rating of 4.5/5 appears competitive, their BBB rating of 1.52/5 and Trustpilot rating of 1.3/5 fall well below industry standards. The company's 15.4% BBB complaint resolution rate is notably poor compared to more reputable tax relief firms that typically maintain higher resolution rates and more consistent ratings across platforms.

How much does StopIRSDebt charge for their services?

StopIRSDebt's pricing generates significant customer dissatisfaction, with only 11.8% positive feedback on cost and value. Customers report fees ranging from approximately $2,100 to nearly $20,000 depending on case complexity. Multiple complaints mention "high fees" and customers feeling overcharged, with some reporting they "spent nearly $20,000" without satisfactory results. The company appears to use installment payment plans, with initial charges around $349.

How long does StopIRSDebt take to resolve tax issues?

StopIRSDebt shows mixed performance on timeliness, with 76.2% positive feedback in this category. Successful cases report resolution "within days" or completion in "about 6 weeks," allowing customers to "sleep at night stress free." However, problematic cases show significant delays, with some customers reporting "no resolution as of March 31st 2020" and being "delayed over 3 years" without meaningful progress.

Does StopIRSDebt have good customer communication?

Communication receives mixed reviews at StopIRSDebt, with 46.5% positive feedback. Satisfied customers appreciate being "helpful with updates and step by step" and praise that "communication was awesome they kept me updated." However, communication failures are a significant concern, with complaints of customers who "sat on hold for hours" and companies that "WILL NOT RETURN MY CALLS," indicating inconsistent communication practices across different representatives.

What payment options does StopIRSDebt offer?

StopIRSDebt offers payment plans, but customer satisfaction with financial arrangements is extremely low at 12% positive feedback. While some customers appreciate being "very understanding on payment option" and getting "set me up on a payment plan" with "payments I could afford," many complaints involve unauthorized charges, with reports of the company taking "money out of my bank without my permission" and difficulties getting continued service after payment completion.

Platform Breakdown

BBB

21 reviews

1.52

Trustpilot

47 reviews

1.30

Google

1127 reviews

4.50