Superior Tax Relief is a tax resolution company founded in 2008 and based in Santa Ana, California. The company operates from 1800 N Broadway STE 102, Santa Ana, CA 92706 and maintains a web presence at https://www.superiortaxrelief.org/.
Based on 19 total reviews, Superior Tax Relief shows a mixed customer sentiment with significant variations across service categories. The company excels in professionalism and service quality, with 85.7% positive sentiment in both areas. Customers report positive experiences like "Place is very professional" and "staff is very helpful, knowledgeable, and responsive." However, communication and cost satisfaction present challenges, with only 33.3% positive sentiment in these areas. One dissatisfied customer noted "Spent more than if I would've just paid the IRS," while another complained about poor contact responsiveness.
Professionalism and Support: 85.7% of customers praise the company's professional approach, with reviews highlighting "staff is very helpful, knowledgeable, and responsive" and describing them as "prompt and knowledgeable when answering our questions."
Service Quality: 85.7% positive sentiment for actual tax resolution results, with customers reporting successful outcomes like "able to immediately stop the garnishment" and "saved me more than half of my debt."
Financial Arrangements: 66.7% positive sentiment for payment structures, with customers appreciating that the company will "work with me with their fees" and offering "affordable payment structure."
Cost and Value Concerns: Only 33.3% positive sentiment regarding fees, with some customers feeling they "Spent more than if I would've just paid the IRS" and reporting payments of "$7,763 in almost 4 years" without satisfactory results.
Communication Issues: Just 33.3% positive sentiment for communication, with complaints about unresponsive staff who "Left a message...a week ago and she still have not reached" and providing "Bad contact. bad info."
Process Delays: 50% positive sentiment for timeliness, with some customers experiencing "major delays due to Covid" and feeling they're "about the same place I was in 2020."
Positive
Complaint
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helped me get out of a real bind
all issues have been resolved and now have an affordable payment structure
Place is very professional
so unprofessional
Im about the same place I was in 2020
major delays due to Covid
Left a message...a week ago and she still have not reached
I have paid them$7,763 in almost 4 years
Representative verified feedback from customers
Positive · Service Quality
I would highly recommend this service and Superior Tax Relief to my friends. I tell you when you think things are impossible, they are not. Superior tax relief helped me get out of a real bind and the people there were great and patient. They walked me through the whole process. I tell you God is so good
Positive · Professionalism & Support
Place is very professional and the people are genuine and nice. They take care of matters with ease and no hassle at all
Positive · Process & Timeliness
Place is very professional and the people are genuine and nice. They take care of matters with ease and no hassle at all
Positive · Service Quality
My wife and I left the complicated task of sorting out our many tax issues and liabilities to Superior Tax Relief. They have been working hard on our behalf over these last two years. Happy to report that all issues have been resolved and now have an affordable payment structure thru an OIC. By the way, at which is only a fraction of what was originally owed. Our agent Jasmine, has been a Godsend for us. Truly believe that we have been directed to her and Superior Tax Relief. We entrust our annual tax prep to STR as well. Thank you so much for what you have done on our behalf! There is absolutely no way that I could have navigated us out of this mess without the intervention of Jasmine and Superior Tax Relief. For, if today there was such a place as debtors prison; I would surely have been incarcerated. We are so grateful for their patience and outstanding service throughout this journey! Sincerely, Steven S.
Positive · Financial Arrangements
My wife and I left the complicated task of sorting out our many tax issues and liabilities to Superior Tax Relief. They have been working hard on our behalf over these last two years. Happy to report that all issues have been resolved and now have an affordable payment structure thru an OIC. By the way, at which is only a fraction of what was originally owed. Our agent Jasmine, has been a Godsend for us. Truly believe that we have been directed to her and Superior Tax Relief. We entrust our annual tax prep to STR as well. Thank you so much for what you have done on our behalf! There is absolutely no way that I could have navigated us out of this mess without the intervention of Jasmine and Superior Tax Relief. For, if today there was such a place as debtors prison; I would surely have been incarcerated. We are so grateful for their patience and outstanding service throughout this journey! Sincerely, Steven S.
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