Rank #111

Superior Tax Relief

Superior Tax Relief is a tax resolution company founded in 2008 and based in Santa Ana, California. The company operates from 1800 N Broadway STE 102, Santa Ana, CA 92706 and maintains a web presence at https://www.superiortaxrelief.org/.

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Trust score

6.29 /10

19+

verified reviews analyzed

Editorial Highlights

Based on 19 total reviews, Superior Tax Relief shows a mixed customer sentiment with significant variations across service categories. The company excels in professionalism and service quality, with 85.7% positive sentiment in both areas. Customers report positive experiences like "Place is very professional" and "staff is very helpful, knowledgeable, and responsive." However, communication and cost satisfaction present challenges, with only 33.3% positive sentiment in these areas. One dissatisfied customer noted "Spent more than if I would've just paid the IRS," while another complained about poor contact responsiveness.

Strengths

Professionalism and Support: 85.7% of customers praise the company's professional approach, with reviews highlighting "staff is very helpful, knowledgeable, and responsive" and describing them as "prompt and knowledgeable when answering our questions."

Service Quality: 85.7% positive sentiment for actual tax resolution results, with customers reporting successful outcomes like "able to immediately stop the garnishment" and "saved me more than half of my debt."

Financial Arrangements: 66.7% positive sentiment for payment structures, with customers appreciating that the company will "work with me with their fees" and offering "affordable payment structure."

Weaknesses

Cost and Value Concerns: Only 33.3% positive sentiment regarding fees, with some customers feeling they "Spent more than if I would've just paid the IRS" and reporting payments of "$7,763 in almost 4 years" without satisfactory results.

Communication Issues: Just 33.3% positive sentiment for communication, with complaints about unresponsive staff who "Left a message...a week ago and she still have not reached" and providing "Bad contact. bad info."

Process Delays: 50% positive sentiment for timeliness, with some customers experiencing "major delays due to Covid" and feeling they're "about the same place I was in 2020."

Positive

Complaint

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1. Service Quality

86% Positive

helped me get out of a real bind

Didn’t get my irs debt down at ALL

2. Professionalism & Support

86% Positive

Place is very professional

so unprofessional

3. Process & Timeliness

50% Positive

Im about the same place I was in 2020

major delays due to Covid

4. Financial Arrangements

67% Positive

wouldn’t give me a full refund

5. Communication & Transparency

33% Positive

Left a message...a week ago and she still have not reached

Bad contact. bad info

6. Cost & Value

33% Positive

I have paid them$7,763 in almost 4 years

Spent more than if I would’ve just paid the IRS

FAQs

Quick answers based on verified editorial data

Is Superior Tax Relief legitimate?

Yes, Superior Tax Relief is a legitimate tax resolution company established in 2008, giving it over 15 years of experience in the industry. The company maintains a Google Maps rating of 4.4 stars based on 18 reviews, though it has a low BBB rating of 1.0 star from 1 review.

What do customers say about Superior Tax Relief?

Customer feedback is mixed across 19 total reviews. Positive experiences highlight professional service, with customers noting the "staff is very helpful, knowledgeable, and responsive" and successful outcomes like "saved me more than half of my debt." However, negative feedback focuses on communication issues and costs, with complaints about unresponsive staff and one customer stating they "Spent more than if I would've just paid the IRS."

What are the complaints about Superior Tax Relief?

Based on available review data, the main complaints center on communication problems (only 33.3% positive sentiment) and cost concerns (33.3% positive sentiment). Customers report issues with staff responsiveness, delayed callbacks, and feeling that fees exceeded the value received compared to direct IRS payment arrangements.

How does Superior Tax Relief compare to other tax relief companies?

Superior Tax Relief shows above-average performance in service quality and professionalism (85.7% positive sentiment each), which exceeds many competitors. However, its communication and cost satisfaction rates (33.3% each) fall below industry standards, making it a mixed performer in the tax relief sector.

What are Superior Tax Relief's fees like?

Customer sentiment regarding fees is concerning, with only 33.3% positive feedback on cost and value. Some customers report paying substantial amounts over multiple years, with one mentioning "$7,763 in almost 4 years" without satisfactory debt reduction. However, the company does offer "affordable payment structure" and will "work with me with their fees" according to satisfied customers.

How long does Superior Tax Relief take to resolve tax issues?

Timeline experiences vary significantly, with 50% positive sentiment for process and timeliness. While some customers praise the company for taking "care of matters with ease and no hassle," others report extended delays, with one customer noting they're "about the same place I was in 2020" and citing "major delays due to Covid."

Does Superior Tax Relief have good customer communication?

Communication appears to be a significant weakness, with only 33.3% positive sentiment in this area. Common complaints include unreturned calls, with customers reporting "Left a message...a week ago and she still have not reached" and issues with "Bad contact. bad info." However, some customers do appreciate staff who are "eager to explain every step of the way."

What payment options does Superior Tax Relief offer?

Superior Tax Relief receives 66.7% positive sentiment for financial arrangements, suggesting flexible payment options. Customers report the company will "work with me with their fees" and offers an "affordable payment structure." Some successful cases show settlements, with one customer mentioning their case "settled for 3k."

Platform Breakdown

BBB

1 reviews

1.00

Trustpilot

No reviews

N/A

Google

18 reviews

4.40