Rank #96

Tax Advocate Center

Tax Advocate Center, founded in 2018, operates from Sherman Oaks, California, providing tax relief services to individuals and businesses facing IRS issues. The company maintains a web presence at taxadvocatecenter.com and has been serving clients for over 6 years.

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Trust score

6.52 /10

53+

verified reviews analyzed

Editorial Highlights

Based on 48 customer reviews across multiple platforms, Tax Advocate Center shows mixed performance with significant variations across service categories. The company excels in professionalism and service quality, with 96.8% positive sentiment in professionalism and 95.5% in service delivery. Customers praise their approach, with one stating "Their team was professional, knowledgeable" and another noting "they made me feel confident and supported." However, cost concerns dominate customer complaints, with only 30% positive sentiment regarding value, and one reviewer reporting "I was charged almost $8000 for all of this." Communication issues also surface, with complaints like "zero communication and zero results" despite 66.7% overall positive communication ratings.

Strengths

Professional service delivery with 96.8% positive customer sentiment, demonstrating consistent expertise and supportive staff interactions.

High-quality service execution with 95.5% positive ratings, with customers reporting successful issue resolution and stress-free processes.

Strong process management with 86.7% positive feedback on timeliness and workflow efficiency.

Show all strengths

Solid payment plan options with 57.1% positive sentiment on financial arrangements, helping clients manage costs through structured payment plans.

Weaknesses

Significant cost concerns with only 30% positive sentiment on value, with customers frequently citing high fees relative to services provided.

Trust and reliability issues affecting 50% of related feedback, with complaints about poor follow-through and unmet expectations.

Communication gaps despite overall positive ratings, with some customers experiencing complete communication breakdowns during service delivery.

Positive

Complaint

Click on comment to see details

1. Professionalism & Support

97% Positive

thanks to their support

I felt supported throughout the process

2. Communication & Transparency

68% Positive

Unless you keep giving them money, they ghost you.

I could not reach a live person

3. Service Quality

96% Positive

helped me deal with it the right way

saved me from a huge tax debt

4. Process & Timeliness

88% Positive

The process felt a lot easier than I expected

is now 2023 and my taxes weren't done

5. Trust & Reliability

50% Positive

do not fulfill their side of the contract

biggest tax relief SCAM

6. Cost & Value

30% Positive

They charge a lot

Just took my money

7. Financial Arrangements

57% Positive

no refund, called them back, phone message routing again

they found that they owe me $3,820, but do not want to give it to me

FAQs

Quick answers based on verified editorial data

Is Tax Advocate Center legitimate?

Tax Advocate Center is a legitimate tax relief company founded in 2018 with a 4.31 BBB rating based on 35 reviews and a 3.8 Google rating from 13 reviews. While the company has been operating for over 6 years and maintains proper business credentials, their 5.7% BBB complaint resolution rate raises concerns about customer service follow-through.

What do customers say about Tax Advocate Center?

Customer feedback across 48 reviews shows mixed results, with strong praise for professionalism (96.8% positive) and service quality (95.5% positive). Positive reviews highlight "Their team was professional, knowledgeable" and "made the process very easy and stress free." However, cost concerns dominate negative feedback, with complaints like "I was charged almost $8000 for all of this" and "Waste of time and money."

What are the complaints about Tax Advocate Center?

Tax Advocate Center has 53 BBB complaints with only 3 resolved (5.7% resolution rate). Common complaints include high fees without corresponding results, poor communication after payment, and difficulty obtaining refunds. Recent complaints mention customers paying thousands of dollars over multiple years without resolution, and company representatives being unresponsive when clients attempt to cancel services.

How does Tax Advocate Center compare to other tax relief companies?

Tax Advocate Center's 4.31 BBB rating is competitive within the tax relief industry, but their 5.7% complaint resolution rate is significantly below industry standards. Their strength in professionalism (96.8% positive) stands out, but the 30% positive rating on cost and value indicates pricing concerns that many competitors handle better.

How much does Tax Advocate Center charge for their services?

Based on customer feedback, Tax Advocate Center's pricing generates significant concern, with only 30% positive sentiment on cost and value. Customers report fees ranging from several thousand to nearly $8,000, with complaints about charges not matching the value delivered. Some customers mention "very affordable" pricing, but negative cost feedback significantly outweighs positive value assessments.

How long does Tax Advocate Center take to resolve tax issues?

Tax Advocate Center receives 86.7% positive feedback on process and timeliness, with customers praising "smooth and stress-free" processes. However, some customers report significant delays, with one stating "wait nearly 2 yrs" and another mentioning "is now 2023 and my taxes weren't done." Timeline expectations should be clearly established upfront.

Does Tax Advocate Center offer payment plans?

Yes, Tax Advocate Center offers payment plans with 57.1% positive customer sentiment on financial arrangements. Customers report the company "offered a very reasonable monthly payment plan" and "worked out a manageable payment plan." However, some clients have experienced issues with payment processing and refund requests when services don't meet expectations.

How does Tax Advocate Center handle customer complaints?

Tax Advocate Center has a poor complaint resolution record, resolving only 3 of 53 BBB complaints (5.7% rate). Customers frequently report difficulty reaching resolution departments, with representatives promising callbacks that don't occur. Recent complaints indicate the company becomes unresponsive after receiving payment, making it challenging for clients to address service issues or obtain refunds.

Platform Breakdown

BBB

38 reviews

4.47

Trustpilot

No reviews

N/A

Google

13 reviews

3.80