Tax Alliance
Tax Alliance is a tax relief company founded in 2003 and headquartered at 2002 E McFadden Ave, Santa Ana, CA 92705. The company operates through their website at http://www.taxalliance.com/ and has been serving clients for over two decades.
Editorial Highlights
Based on 10 customer reviews, Tax Alliance receives mixed feedback with particularly strong performance in service delivery and professionalism. The company achieves 100% positive ratings in Service Quality (8 mentions), Professionalism & Support (8 mentions), and Process & Timeliness (3 mentions). Customers praise the team, with one noting "The Attorneys at Tax Alliance solved my tax issues effortlessly" and another highlighting that staff are "quick to respond, honest, knowledgeable, kind, and professional." However, Trust & Reliability shows concerning results at just 33.3% positive sentiment, with serious allegations including claims they "scammed me out of money" and "shut down and ran off with my money." The company maintains a 4.63 BBB rating from 8 reviews and a perfect 5.0 Google rating from 2 reviews.
Strengths
Service Quality excellence with 100% positive feedback from 8 customer mentions, with clients reporting Tax Alliance "solved my tax issues effortlessly" and "got my Taxes back in order."
Outstanding Professionalism & Support achieving 100% positive sentiment across 8 mentions, with customers consistently praising staff as "professional and courteous" and "patient and knowledgeable."
Efficient Process & Timeliness with 100% positive feedback, as customers report the company "worked in a timely fashion" and completed services "within just a couple weeks."
Show all strengths
Strong Communication & Transparency with 100% positive sentiment from 2 mentions, with clients appreciating being kept "in the loop every step of the way."
Weaknesses
Significant Trust & Reliability concerns with only 33.3% positive sentiment, including serious allegations of scamming and taking money without providing services.
Financial Arrangements issues showing 0% positive sentiment, with complaints about the company refusing to "refund me for services not rendered."
Cost & Value problems with 0% positive feedback, as customers report price increases where "two years ago they raised the price a lot."
Positive
Complaint
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1. Service Quality
They successfully dealt with the *** on my behalf and I'm truly relieved.
I was 100% satisfied with the service I received from their staff in eliminating my back taxes.
2. Professionalism & Support
always in our best interest, only a phone call away
team has consistently provided insightful advice and prompt assistance
3. Trust & Reliability
they shut down and ran off with my money
scammed me out of money
4. Process & Timeliness
worked in a timely fashion
making the process easier
5. Communication & Transparency
keeping me in the loop every step of the way
keeping me in the loop every step of the way
6. Cost & Value
two years ago they raised the price a lot
7. Financial Arrangements
wouldn't refund me for services not rendered
FAQs
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Platform Breakdown
7 reviews
No reviews
2 reviews