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Tax Hardship Center, LLC logoTax Hardship Center, LLC

Tax Hardship Center, LLC is a tax relief company founded in 2015 and based in Westlake Village, California. The company operates from 4500 Russell Ranch Rd and maintains an online presence at taxhardshipcenter.com.

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Trust score
7.54 /10
463+
verified reviews analyzed

Editorial Highlights

Based on 372 customer reviews across multiple platforms, Tax Hardship Center shows mixed performance with ratings ranging from 3.4 on Trustpilot to 4.9 on Google Maps. Customers particularly praise the company's professionalism and support, with 95.3% positive sentiment in this category and 149 mentions. One satisfied customer noted, "Sarah was professional, kind, patient and answered all of my questions," while another stated, "Peter saved me paying another company $600 by being honest and knowledgeable." However, communication and trust issues emerge as significant concerns, with customers reporting difficulties reaching representatives and questioning reliability. Service quality receives generally positive feedback at 84.1% positive sentiment, with customers reporting successful IRS issue resolutions.

Strengths

1

Exceptional professionalism and customer support, with 95.3% positive sentiment across 149 mentions, highlighting staff knowledge and patient assistance throughout the tax resolution process.

2

Strong service quality performance at 84.1% positive sentiment, with customers reporting successful IRS debt resolutions and case outcomes that exceeded expectations.

3

Efficient process management with 79.4% positive feedback on timeliness, with customers describing the experience as "quick and convenient" and "stress-free."

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4

High Google Maps rating of 4.9 based on 214 reviews, indicating strong local customer satisfaction.

Weaknesses

1

Communication and transparency issues plague the company, with only 57% positive sentiment and customers reporting inability to reach representatives for extended periods.

2

Trust and reliability concerns affect 50 customers, with only 52% positive sentiment and serious allegations including claims of unauthorized charges and service failures.

3

Financial arrangement disputes show just 44.8% positive sentiment, with customers reporting difficulty obtaining refunds and questioning value received for fees paid.

Positive

Complaint

Click on comment to see details

1. Professionalism & Support

93% Positive

the team at Tax Hardship Center, LLC really talked me off the ledge

the front desk staff was incredibly welcoming

2. Communication & Transparency

52% Positive

No one returns calls or answers messages

They refuse to answer questions because you aren't their client

3. Service Quality

79% Positive

negotiated agreement that has been established where to take care of my debt

4. Process & Timeliness

76% Positive

It is now July and they haven't even filed the current year's taxes

5. Trust & Reliability

40% Positive

This company scammed me out of $8k

6. Cost & Value

46% Positive

within about 60 seconds on the phone they want $400 for an investigation

7. Financial Arrangements

39% Positive

Customer review highlights

Representative verified feedback from customers

Positive · Professionalism & Support

I was spiraling a bit after receiving a stack of notices from the IRS, but the team at Tax Hardship Center, LLC really talked me off the ledge. During my initial consultation, the advisor took the time to walk me through the "Offer in Compromise" process without using a bunch of confusing legal jargon. It was a short wait in the lobby, and the front desk staff was incredibly welcoming.

Positive · Communication & Transparency

I was spiraling a bit after receiving a stack of notices from the IRS, but the team at Tax Hardship Center, LLC really talked me off the ledge. During my initial consultation, the advisor took the time to walk me through the "Offer in Compromise" process without using a bunch of confusing legal jargon. It was a short wait in the lobby, and the front desk staff was incredibly welcoming.

Positive · Professionalism & Support

I was spiraling a bit after receiving a stack of notices from the IRS, but the team at Tax Hardship Center, LLC really talked me off the ledge. During my initial consultation, the advisor took the time to walk me through the "Offer in Compromise" process without using a bunch of confusing legal jargon. It was a short wait in the lobby, and the front desk staff was incredibly welcoming.

Positive · Service Quality

I’m so happy I decided to open a case with Tax Hardship. My agent negotiated agreement that has been established where to take care of my debt. She has been so supportive throughout the process, not to mention all the hard work she did for me, I couldn't be more thrilled with how it all turned out. I would recommend to anyone

Positive · Professionalism & Support

I’m so happy I decided to open a case with Tax Hardship. My agent negotiated agreement that has been established where to take care of my debt. She has been so supportive throughout the process, not to mention all the hard work she did for me, I couldn't be more thrilled with how it all turned out. I would recommend to anyone

FAQs

Quick answers based on verified editorial data

Is Tax Hardship Center, LLC legitimate?
Yes, Tax Hardship Center, LLC is a legitimate tax relief company that has been operating since 2015. The company has a BBB rating of 3.82 based on 106 reviews and maintains a 4.9 rating on Google Maps with 214 reviews. With 372 total reviews across platforms and nearly a decade in business, the company has an established track record, though customer experiences vary significantly.
What do customers say about Tax Hardship Center, LLC?
Customer feedback is mixed across 372 reviews. Positive experiences highlight professional staff, with customers saying "Rina Coleman in particular was there every step of the way" and "performed a miracle for my case with the INTERNAL Revenue Service." However, negative reviews cite communication problems, with complaints like "absolutely can not reach my representative at all for over a month" and trust issues including allegations that "they stole 800 dollors."
What are the complaints about Tax Hardship Center, LLC?
The company has 6 BBB complaints with a 0% resolution rate. Complaints primarily involve billing disputes, where customers paid thousands of dollars but received minimal service, and customer service failures where representatives become unresponsive after payment. One recent complaint involved a customer paying $4,000 to receive the same IRS payment plan information they could have obtained directly from the IRS.
How does Tax Hardship Center, LLC compare to other tax relief companies?
Tax Hardship Center shows above-average performance in professionalism (95.3% positive sentiment) and service quality (84.1% positive), which exceeds many competitors. However, the company's communication scores (57% positive) and trust ratings (52% positive) lag behind industry standards. The 0% BBB complaint resolution rate is particularly concerning compared to more responsive competitors.
How much does Tax Hardship Center, LLC charge for services?
Based on customer feedback, Tax Hardship Center's fees range widely depending on case complexity. Customers report paying between $500 to $4,000, with some stating "Tax hardship charged $500... $2900 to take on our case" while others paid $3,500 for services. Only 53.5% of customers view the pricing positively, with some feeling they "paid them more than I've actually paid off my IRS debt."
How long does the tax resolution process take with Tax Hardship Center, LLC?
The company receives 79.4% positive feedback on process timeliness across 68 customer mentions. Satisfied customers describe a "very quick and convenient process" and an "experience easy and stress free." However, some customers report delays, including "missing three appointments" and cases where the company "allowed the state to freeze my account" due to processing delays.
Can I get a refund from Tax Hardship Center, LLC?
Refund experiences vary significantly, with only 44.8% positive sentiment regarding financial arrangements. While some customers report successful refunds ("they refunded our money"), others face significant challenges, stating "I could not request a refund because I was always referred back to the person who handled my case" and "never seen my money back." The 0% BBB complaint resolution rate suggests refund disputes may be difficult to resolve.
How responsive is Tax Hardship Center, LLC's customer service?
Communication responsiveness is a significant weakness, with only 57% positive sentiment across 121 customer mentions. While some customers praise representatives who maintained "constant communication almost daily," many report severe communication breakdowns, including being unable to reach representatives "for over a month" and situations where "they don't answer the phone at all." This inconsistency appears to be one of the company's most problematic areas.

Platform Breakdown

BBB
BBB

117 reviews

3.66
BBB
Trustpilot

No reviews

2.50
BBB
Google

216 reviews

4.80