Complaint · Process & Timeliness
Avoid this business! Never responds to phone calls or emails, "promised taxes would done in 2 weeks," and that was 3 1/2 months ago.
Rank #212
Tax Medic
Tax Medic is a tax relief company based at 815 3rd Ave STE 205, Chula Vista, CA 91911. The company operates through its website at http://thetaxmedic.com/.
Trust score
3.41 /10
7+
verified reviews analyzed
Editorial Highlights
Tax Medic faces significant reputation challenges based on customer feedback, with all reviewed categories showing 0% positive sentiment across 7 total reviews. The company maintains a 3.9 Google Maps rating, but customer complaints reveal consistent issues with service delivery. One customer reported "the guy was very rude to me over the phone," while another stated the company "promised taxes would done in 2 weeks and that was 3 1/2 months ago." Communication problems are also prevalent, with clients noting Tax Medic "Never responds to phone calls or emails."
Strengths
No strengths available yet.
Weaknesses
1
Professionalism and customer support issues, with 0% positive feedback and reports of rude staff behavior during client interactions.
2
Significant delays in service delivery, with clients experiencing delays of 3.5 months when promised 2-week completion times.
3
Poor communication practices, with customers unable to reach the company via phone or email for updates on their cases.
Positive
Complaint
Click on comment to see details
1. Professionalism & Support
the guy was very rude to me over the phone
2. Process & Timeliness
promised taxes would done in 2 weeks and that was 3 1/2 months ago
3. Communication & Transparency
Never responds to phone calls or emails
Customer review highlights
Representative verified feedback from customers
Complaint · Communication & Transparency
Avoid this business! Never responds to phone calls or emails, "promised taxes would done in 2 weeks," and that was 3 1/2 months ago.
Complaint · Professionalism & Support
I called this number and the guy was very rude to me over the phone. He was very sarcastic and seem to be in a hurry to get off the phone. He lost my business
FAQs
Quick answers based on verified editorial data
Is Tax Medic legitimate?
Tax Medic is a legitimate business operating from Chula Vista, California, with a 3.9 Google Maps rating based on 7 reviews. However, the company lacks BBB accreditation and Trustpilot presence, which limits verification of their business practices and customer service standards.
What do customers say about Tax Medic?
Customer feedback shows concerning patterns with 0% positive sentiment across all evaluated categories. Clients report issues including rude staff behavior ("the guy was very rude to me over the phone"), significant service delays ("promised taxes would done in 2 weeks and that was 3 1/2 months ago"), and poor communication ("Never responds to phone calls or emails").
What are the complaints about Tax Medic?
Based on available data, Tax Medic has minimal complaints documented through major review platforms, though specific BBB complaint data is not available. The primary concerns from customer feedback focus on professionalism, service delays, and communication responsiveness.
How does Tax Medic compare to other tax relief companies?
Tax Medic's 3.9 Google Maps rating falls below industry leaders who typically maintain ratings above 4.5 stars. The company's 0% positive sentiment across service categories significantly underperforms compared to established tax relief firms that generally achieve 60-80% positive feedback in key service areas.
How long does Tax Medic take to complete tax cases?
Customer reports indicate significant delays in Tax Medic's service delivery. One client reported waiting 3.5 months after being promised completion within 2 weeks, suggesting the company struggles with meeting stated timelines and managing client expectations effectively.
How responsive is Tax Medic's customer communication?
Tax Medic appears to have significant communication challenges, with customers reporting that the company "Never responds to phone calls or emails." This lack of responsiveness has contributed to 0% positive sentiment in the Communication & Transparency category based on available feedback.
What are the main issues with Tax Medic's customer service?
The primary customer service concerns include unprofessional staff interactions, with reports of rude behavior during phone consultations, extended service delays beyond promised timeframes, and poor communication responsiveness that leaves clients unable to get updates on their cases.
Should I choose Tax Medic for tax relief services?
Based on current data showing 0% positive sentiment across all service categories and consistent reports of delays, communication issues, and unprofessional behavior, potential clients should carefully consider alternatives and thoroughly research Tax Medic's current service capabilities before engaging their services.
Platform Breakdown
BBB
No reviews
N/A
Trustpilot
No reviews
N/A
Google
7 reviews
3.90