Positive · Service Quality
Marcelle and her team not only recently helped get a 50k tax bill down under 1k, she also helped my wife do an emergency filing before her citizenship hearing.. Everything went smooth. Thanks, Marcelle and Ryan !
Rank #169
Tax Relief USA
Tax Relief USA, founded in 2015, operates from 20065 Stevens Creek Blvd B-1B, Cupertino, CA 95014 and maintains a website at http://www.taxrelief-usa.com/. The company provides tax resolution services to help clients reduce their tax debt and establish payment arrangements with the IRS.
Trust score
5.68 /10
16+
verified reviews analyzed
Editorial Highlights
Based on 15 verified reviews, Tax Relief USA earns a 4.5-star rating on Google Maps, with customers providing overwhelmingly positive feedback in most service areas. Service Quality receives 100% positive feedback across 7 mentions, with customers reporting dramatic debt reductions like "helped me greatly reduce my debt to the IRS: from $17,000 to $500" and "reduced our dept from $1,000,000 to $10,000." However, Communication & Transparency shows mixed results at 60% positive across 5 mentions, with some customers noting "robo call receiver that gives you an option to be removed from the list, but of course that doesn't work." Trust & Reliability also presents concerns at 50% positive, with complaints about "Spam Calls from a phony number" balanced against praise for being "professional and trustworthy."
Strengths
1
Service Quality: 100% positive feedback across 7 mentions, with customers achieving significant debt reductions including cases where million-dollar debts were reduced to $10,000.
2
Process & Timeliness: 100% positive satisfaction across 4 mentions, with clients praising how the company "made the process so simple" and noting "how quickly you and your team were able to resolve this."
3
Professionalism & Support: Perfect 100% positive rating across 3 mentions, with customers describing the team as "very responsive, helpful, and professional" and "very detailed oriented and extremely responsive."
Weaknesses
1
Communication issues affect 40% of feedback in this category, with customers reporting problems with unwanted robocalls and difficulty reaching supervisors.
2
Trust concerns emerge in 50% of reliability feedback, primarily related to persistent spam calls from what customers describe as "phony numbers" despite requests to be removed from call lists.
Positive
Complaint
Click on comment to see details
1. Service Quality
got a 50k tax bill down under 1k
Marcelle worked immediately with the IRS and found me a workable solution
2. Communication & Transparency
the last thing you should do is trust them
robo call receiver that gives you an option to be removed from the list, but of course that doesn’t work
3. Professionalism & Support
a woman yelled at me for repeat calling
4. Trust & Reliability
Spam Calls from a phony number
Spam Calls from a phony number
5. Process & Timeliness
Everything went smooth
6. Financial Arrangements
7. Cost & Value
Customer review highlights
Representative verified feedback from customers
Positive · Process & Timeliness
Marcelle and her team not only recently helped get a 50k tax bill down under 1k, she also helped my wife do an emergency filing before her citizenship hearing.. Everything went smooth. Thanks, Marcelle and Ryan !
Positive · Communication & Transparency
Hmm where do I start…Tax Relief USA is always there for me when it comes to my tax needs. Whether it’s advice on how to save on my taxes, or assist with how to do the books for my side photography business. Getting information to and from them is easy and convenient, and they are incredibly responsive and explain things well. Couldn’t recommend them more.
Positive · Trust & Reliability
Tax Relief USA has been a great help to me over the years. Marcelle and her team have been wonderful helping me with tax related problems. They are professional and trustworthy. When I went on my first appointment, Marcelle worked immediately with the IRS and found me a workable solution. I continue to have my taxes filed by Tax Relief USA and I can always call Marcelle for any concerns that come up. Thank you! M. Reyes
Positive · Service Quality
Tax Relief USA has been a great help to me over the years. Marcelle and her team have been wonderful helping me with tax related problems. They are professional and trustworthy. When I went on my first appointment, Marcelle worked immediately with the IRS and found me a workable solution. I continue to have my taxes filed by Tax Relief USA and I can always call Marcelle for any concerns that come up. Thank you! M. Reyes
FAQs
Quick answers based on verified editorial data
Is Tax Relief USA legitimate?
Yes, Tax Relief USA is a legitimate tax relief company that has been operating since 2015. The company maintains a 4.5-star rating on Google Maps based on 15 verified customer reviews and has a physical address in Cupertino, California. While they have faced some communication-related complaints, they have successfully resolved tax debt cases for clients.
What do customers say about Tax Relief USA?
Customer feedback is largely positive, with 100% satisfaction in service quality across 7 reviews. Clients report dramatic debt reductions, with one customer stating they "reduced our dept from $1,000,000 to $10,000" and another noting the company "got a 50k tax bill down under 1k." However, some customers express concerns about communication practices, particularly regarding unwanted phone calls.
What are the complaints about Tax Relief USA?
Tax Relief USA has 1 BBB complaint that has been resolved. The primary complaint involved persistent marketing calls despite multiple requests to be removed from their call list. Some customers report receiving "THOUSANDS of phone calls" and difficulty reaching supervisors. Communication and transparency issues affect 40% of feedback in that category.
How does Tax Relief USA compare to other tax relief companies?
Tax Relief USA stands out with a 4.5-star Google Maps rating and 100% positive feedback in service quality, process timeliness, and professionalism. Their track record includes significant debt reductions, with cases reducing seven-figure debts to four-figure amounts. However, their communication practices lag behind their service delivery performance.
How quickly does Tax Relief USA resolve tax cases?
Tax Relief USA receives 100% positive feedback for process and timeliness across 4 customer mentions. Clients praise "how quickly you and your team were able to resolve this" and note that the company "made the process so simple." Customers report that years-long tax burdens were efficiently resolved.
Does Tax Relief USA offer reasonable pricing?
Based on available customer feedback, Tax Relief USA is described as "reasonable priced" with 100% positive sentiment in the cost and value category. However, specific pricing details are not disclosed in customer reviews, so prospective clients should request detailed fee information during consultation.
What payment plans does Tax Relief USA offer?
Tax Relief USA receives positive feedback for financial arrangements, with customers noting they "worked diligently to get us on a payment plan that we could be comfortable with." The company appears to customize payment solutions based on individual client circumstances, though specific plan details vary by case.
How does Tax Relief USA handle customer service issues?
While Tax Relief USA has resolved their BBB complaint, customer service remains an area of concern. Some customers report difficulty reaching supervisors and issues with persistent marketing calls. However, once engaged in the tax resolution process, clients praise the team as "very responsive, helpful, and professional."
Platform Breakdown
BBB
No reviews
N/A
Trustpilot
No reviews
N/A
Google
16 reviews
4.30