Rank #116

Tax Resolution Plus

Tax Resolution Plus, founded in 2019, operates from Irvine, California, providing tax resolution services to individuals and businesses facing IRS issues. The company's website at taxresolutionplus.com serves clients nationwide with a focus on resolving complex tax situations.

Visit website

Trust score

6.24 /10

112+

verified reviews analyzed

Editorial Highlights

Based on 105 customer reviews across multiple platforms, Tax Resolution Plus maintains solid ratings with a 4.27/5 on BBB (11 reviews) and 4.2/5 on Google Maps (94 reviews). Customer sentiment analysis reveals particularly strong performance in professionalism and support, with 95.7% positive feedback in this category. However, trust and financial arrangements present notable challenges, with only 50% positive sentiment in trust and reliability, and just 20% in financial arrangements. One satisfied customer noted they "felt like a weight was lifted off my shoulders," while another praised the team as "calm, professional, and incredibly knowledgeable." Conversely, some clients reported "promises that were not kept" and expressed concerns about "fraudulent conduct."

Strengths

Exceptional professionalism with 95.7% positive feedback across 23 mentions, with customers consistently praising staff as "always available to answer any questions" and providing "clear guidance and efficient execution."

Strong service quality performance at 86.4% positive sentiment, with clients reporting significant debt reductions, including cases where "tax debt went down to under $5K."

Reliable process execution with 81.8% positive feedback in timeliness, with customers describing services as "very timely & responsive" and noting they "saved me."

Show all strengths

Above-average communication with 64.7% positive sentiment across 34 mentions, with clients appreciating that the company "keeps me updated through every step" and provides "outstanding, always clear" communication.

Weaknesses

Financial arrangements represent the company's weakest area, with only 20% positive sentiment across 5 mentions, including complaints about "failed to deliver the promised services" and unresponsive customer service regarding refund requests.

Trust and reliability concerns affect half of customers, with 50% positive sentiment across 18 mentions, including reports of "promises that were not kept" and allegations of "fraudulent conduct."

Cost and value perception issues, with only 25% positive feedback across 4 mentions, including complaints about "charged fees that were not clearly explained" and cases where "the original amount I owed has grown about 80% due to added interest and penalties."

Positive

Complaint

Click on comment to see details

1. Communication & Transparency

65% Positive

EMPLOYEES CALLS ME ALL DAY, NO MATTER HOW MANY TIMES I FOLLOW THROUGH

owner, Shawn Zali, has been unresponsive

2. Professionalism & Support

96% Positive

clear guidance and efficient execution

Shawn is honest, direct, and very effective

3. Process & Timeliness

82% Positive

surprisingly simple and incredibly effective

failure to file the appeal in time

4. Service Quality

86% Positive

outcome was far, far better than I ever expected

They promise help and resolve nothing

5. Trust & Reliability

50% Positive

has not honored the terms of our written, signed agreement

Total scam do not hire these people

6. Financial Arrangements

20% Positive

ask them for help or my money back they just ignore

failed to deliver the promised services and has not responded

7. Cost & Value

25% Positive

the original amount I owed has grown about 80% due to added interest and penalties

charged fees that were not clearly explained

FAQs

Quick answers based on verified editorial data

Is Tax Resolution Plus legitimate?

Yes, Tax Resolution Plus is a legitimate tax resolution company founded in 2019 and based in Irvine, California. The company maintains a 4.27/5 BBB rating from 11 reviews and 4.2/5 Google Maps rating from 94 reviews, totaling 105 customer reviews across platforms. With 5 years in business, the company has established a track record in tax resolution services, though potential clients should review recent complaint patterns.

What do customers say about Tax Resolution Plus?

Customer feedback reveals mixed experiences, with particularly strong praise for professionalism (95.7% positive) and service quality (86.4% positive). Satisfied customers report feeling "like a weight was lifted off my shoulders" and praise staff as "calm, professional, and incredibly knowledgeable." However, trust issues emerge in some reviews, with complaints about "promises that were not kept" and concerns about financial arrangements, where only 20% of feedback is positive.

What are the complaints about Tax Resolution Plus?

Tax Resolution Plus has 3 BBB complaints with a 0% resolution rate, focusing on customer service and delivery issues. Common complaint themes include continued IRS collections despite service agreements, lack of communication after payment, and unsuccessful tax return submissions due to filing errors. One complaint details a 4-year case with $7,000 paid but no resolution, while another involves rejected submissions that resulted in additional penalties.

How does Tax Resolution Plus compare to other tax relief companies?

Tax Resolution Plus performs above average in technical execution with 86.4% positive service quality feedback and exceptional professionalism at 95.7% positive sentiment. However, the company underperforms in financial transparency (20% positive) and trust (50% positive) compared to industry standards. The 0% BBB complaint resolution rate is particularly concerning when compared to competitors who typically resolve most complaints.

How much does Tax Resolution Plus charge for their services?

Based on customer feedback, Tax Resolution Plus charges significant upfront fees, with one complaint mentioning $4,000 initial payment plus $400 monthly, totaling $7,000 for comprehensive services. However, only 25% of cost-related feedback is positive, with clients complaining about "charged fees that were not clearly explained" and some reporting their tax debt increased by 80% due to interest and penalties during the resolution process.

How long does Tax Resolution Plus take to resolve tax issues?

Tax Resolution Plus receives 81.8% positive feedback for timeliness, with satisfied customers describing services as "very timely & responsive." However, some cases experience significant delays, with one complaint detailing "3 years and I have not seen any positive progress" and another mentioning a 4-year case without resolution. Timeline success appears to vary significantly based on case complexity and IRS responsiveness.

How is Tax Resolution Plus's communication with clients?

Communication receives 64.7% positive feedback across 34 customer mentions, with satisfied clients noting the company "keeps me updated through every step" and provides "communication that is outstanding, always clear." However, negative feedback includes complaints about staff needing to be "more courteous and polite" and clients who "emailed the person handling my case and I never get a response," indicating inconsistent communication practices.

Does Tax Resolution Plus offer payment plans?

Yes, Tax Resolution Plus offers payment arrangements, typically involving substantial upfront payments followed by monthly installments. Based on complaint data, one client paid $4,000 upfront plus $400 monthly payments. However, financial arrangement satisfaction is low at 20% positive feedback, with some clients reporting continued automatic withdrawals despite service issues and difficulties obtaining refunds when requesting to cancel services.

Platform Breakdown

BBB

4 reviews

4.00

Trustpilot

No reviews

N/A

Google

94 reviews

4.20