TaxHelpExperts.com
Rank #23

Tax Tiger logoTax Tiger

Tax Tiger has been operating in the tax relief industry since 2002, providing resolution services for clients with IRS issues. The Sacramento-based company, located at 6355 Riverside Blvd, offers tax settlement and negotiation services through their website at http://www.taxtiger.com/.

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Trust score
8.18 /10
358+
verified reviews analyzed

Editorial Highlights

Based on 359 total reviews across major platforms, Tax Tiger maintains strong customer satisfaction with a 4.7/5 rating on Trustpilot from 304 reviews and a 3.91/5 BBB rating from 22 reviews. Service quality receives exceptional praise with 95.8% positive sentiment across 216 mentions, with customers reporting significant savings: "My Offer in Compromise was approved and saved me over $150,000" and "owed over $17000 in back taxes which was settled for less than $100." The company's professionalism also scores highly at 94.4% positive across 143 mentions, with clients noting "very courteous and professional" service and praising staff like "Matt Wildes handled our case, he was professional and honest." However, communication shows more mixed results at 72.5% positive, with some clients experiencing "Responses were often delayed or nonexistent" and "never knowing who was really handling my case."

Strengths

1

Exceptional service quality with 95.8% positive sentiment across 216 customer mentions, consistently delivering significant tax debt reductions and IRS issue resolutions.

2

Strong professionalism and support with 94.4% positive feedback across 143 mentions, with customers praising staff expertise and courteous treatment throughout the process.

3

Reliable case outcomes with 78.3% positive sentiment for trust and reliability, with multiple customers confirming the company "did exactly what they promised" and "delivered much more then you promised."

Show all strengths
4

Effective financial arrangements scoring 75% positive across 20 mentions, helping clients secure manageable payment plans and in some cases obtaining refunds exceeding $14,000.

Weaknesses

1

Communication and transparency issues, with only 72.5% positive sentiment across 69 mentions, including complaints about delayed responses and unclear case management.

2

Cost and value concerns showing the lowest satisfaction at 57.7% positive across 26 mentions, with some clients questioning billing practices and unexpected fee increases.

3

Process timeliness challenges at 75.7% positive, with isolated cases of significant delays including one client reporting "Nearly two years of repeated calls and emails, constant delays."

Positive

Complaint

Click on comment to see details

1. Service Quality

96% Positive

I am now free and clear of all back taxes

get all my finances in order

2. Professionalism & Support

94% Positive

very very friendly

Brittney and Heather were both fantastic—helpful and professional

3. Communication & Transparency

72% Positive

super clear when explaining everything

difficult to get updates, and they often communicated at the last minute

4. Trust & Reliability

78% Positive

Their commitment to their clients truly sets them apart

I was slapped with lien anyways

5. Process & Timeliness

76% Positive

done in 6 months instead of a year

Our account was repeatedly neglected. Nearly two years of repeated calls and emails, constant delays

6. Cost & Value

58% Positive

We were asked to pay additional fees just to remain a client

take $685ish more for unanswered tests

7. Financial Arrangements

75% Positive

helped get my refund back

turned out to be only partial

FAQs

Quick answers based on verified editorial data

Is Tax Tiger legitimate?
Yes, Tax Tiger is a legitimate tax relief company that has been operating since 2002, giving it over 20 years of experience in the industry. The company maintains a 4.7/5 rating on Trustpilot based on 304 reviews and a 3.91/5 BBB rating from 22 reviews, with 359 total verified reviews across major platforms demonstrating their active client base and established presence in the tax relief market.
What do customers say about Tax Tiger?
Customer feedback is largely positive, with 95.8% positive sentiment for service quality across 216 mentions. Clients report substantial savings, with one stating "My Offer in Compromise was approved and saved me over $150,000" and another noting they "owed over $17000 in back taxes which was settled for less than $100." Customers consistently praise the professionalism, with 94.4% positive sentiment and comments like "very courteous and professional" and "Matt Wildes handled our case, he was professional and honest."
What are the complaints about Tax Tiger?
Tax Tiger has 1 unresolved BBB complaint involving a customer who paid $7000 but received no resolution after 20 months. The main areas of customer concern include communication issues (72.5% positive sentiment) with complaints about delayed responses and unclear case management, and cost-related concerns (57.7% positive sentiment) including questions about billing practices and unexpected fees.
How does Tax Tiger compare to other tax relief companies?
Tax Tiger's 4.7/5 Trustpilot rating from 304 reviews positions it competitively in the tax relief industry. The company stands out with exceptionally high service quality satisfaction at 95.8% positive sentiment and strong professionalism scores at 94.4% positive. However, their communication scores at 72.5% positive and cost satisfaction at 57.7% positive suggest room for improvement compared to top-tier competitors.
How much does Tax Tiger charge for their services?
Based on customer feedback, Tax Tiger's cost and value category shows 57.7% positive sentiment across 26 mentions. Some clients report significant savings, with one noting they "owed over $365,000 and only had to pay $335," while others mention initial consultation prices being honored. However, some customers have raised concerns about billing practices, with complaints including unexpected fee increases and charges for additional services.
How long does Tax Tiger take to resolve tax cases?
Tax Tiger's process and timeliness receives 75.7% positive sentiment across 37 mentions. Many clients report quick resolutions, with one customer stating their "problems actually were taken care of in LESS THAN THREE WEEKS" and another noting they "spoke to them on a Thursday and it is now the following Monday." However, some cases have experienced significant delays, with one client reporting "Nearly two years of repeated calls and emails, constant delays."
Does Tax Tiger offer payment plans?
Yes, Tax Tiger offers financial arrangements including payment plans, with 75% positive sentiment across 20 mentions for this service. Customers report flexible payment options, with one noting a "fee which was done in 10 installments" and another stating they "helped us to get a payment plan that worked with our budget." Some clients have even received refunds, with one customer reporting "They actually got me a refund of over 14,000."
How does Tax Tiger communicate with clients during the process?
Tax Tiger's communication receives mixed feedback with 72.5% positive sentiment across 69 mentions. Satisfied clients report that the company "maintained constant communication with us" and "communicated every step of the way," treating them "with respect, addressed all my concerns." However, some customers experienced challenges including "never knowing who was really handling my case" and "Responses were often delayed or nonexistent."

Platform Breakdown

BBB
BBB

22 reviews

3.91
BBB
Trustpilot

303 reviews

4.90
BBB
Google

33 reviews

3.50