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Rank #97

Taxpayer Defense Inc logoTaxpayer Defense Inc

Taxpayer Defense Inc, founded in 1999, operates from Lakewood, Colorado, providing tax resolution services to individuals and businesses facing IRS issues. With over two decades in the tax relief industry, the company maintains its operations at 3609 S Wadsworth Blvd Suite #300, serving clients nationwide through their website at taxpayerdefense.com.

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Trust score
6.52 /10
29+
verified reviews analyzed

Editorial Highlights

Based on 28 total reviews across multiple platforms, Taxpayer Defense Inc maintains strong customer satisfaction with a 4.9-star Google Maps rating from 27 reviews. Customer feedback reveals exceptional performance in professionalism and support, with 92.9% positive sentiment across 14 mentions. Service quality receives universal praise at 100% positive feedback from 9 mentions. Clients consistently highlight the staff's expertise, with one customer noting "These ladies are knowledgeable and efficient" and another praising "High professional, persistent, consistent, and knowledgeable" service. A satisfied client shared that "Darla was amazing and truly saved my families future," demonstrating the company's impact on resolving complex tax situations.

Strengths

1

Service Quality Excellence: Taxpayer Defense Inc achieves 100% positive feedback in service quality across 9 mentions, with clients reporting successful debt settlements and substantial refunds discovered through their work.

2

Professional Staff Knowledge: The company maintains 92.9% positive sentiment in professionalism and support across 14 mentions, with customers consistently praising staff expertise and empathetic approach to client situations.

3

Reliable Communication: Process and timeliness receive 75% positive feedback, with clients appreciating fast response times and stress relief provided during resolution processes.

Show all strengths
4

Trust and Transparency: Both trust & reliability and communication & transparency categories achieve 100% positive ratings, though with limited mention volume, indicating consistent performance when these aspects are evaluated.

Weaknesses

1

Cost Concerns: The cost and value category shows only 50% positive sentiment across 2 mentions, with one client reporting a $2,000 upfront fee requirement that created financial strain.

2

Isolated Service Issues: While rare, some clients report occasional lapses in professionalism, including one instance where staff "did not acknowledge us but went the far way around to avoid us."

3

Document Timing: One client experienced delays in receiving tax forms, not receiving them until April 12, 2024, indicating potential timing issues in document delivery.

Positive

Complaint

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1. Professionalism & Support

93% Positive

Darla and her team have been a great help

Darla was so helpful and professional

2. Service Quality

100% Positive

saved me thousands of dollars

She helped resolve a very unique tax situation with success

3. Process & Timeliness

75% Positive

Very fast response

did not receive my tax forms until April 12, 2024

4. Cost & Value

50% Positive

it would be $2000 up front to help us

5. Trust & Reliability

100% Positive

These guys are legit

6. Communication & Transparency

100% Positive

She also provided me updates

FAQs

Quick answers based on verified editorial data

Is Taxpayer Defense Inc legitimate?
Yes, Taxpayer Defense Inc is a legitimate tax relief company established in 1999 with over 25 years in business. The company maintains a 4.9-star rating on Google Maps from 27 reviews and operates from a physical location in Lakewood, Colorado. While their BBB rating is lower at 1.0 star from 1 review, the majority of customer feedback across platforms indicates legitimate operations and successful tax resolution services.
What do customers say about Taxpayer Defense Inc?
Customer feedback is predominantly positive across 28 total reviews, with 92.9% positive sentiment for professionalism and support, and 100% positive feedback for service quality. Clients frequently praise the staff's knowledge and efficiency, with one stating "These ladies are knowledgeable and efficient" and another noting "High professional, persistent, consistent, and knowledgeable." Many customers report successful debt settlements and discovered refunds through the company's services.
What are the complaints about Taxpayer Defense Inc?
Based on available review data, complaints about Taxpayer Defense Inc are minimal and isolated. The most common concerns involve upfront costs, with one client mentioning a $2,000 upfront fee requirement. There are rare instances of unprofessional behavior and occasional delays in document delivery. However, with only 1 BBB review contributing to their 1.0 rating, the complaint volume appears limited compared to their overall positive customer base.
How does Taxpayer Defense Inc compare to other tax relief companies?
Taxpayer Defense Inc stands out with a 4.9-star Google Maps rating from 27 reviews, which is above average for tax relief companies. Their 100% positive sentiment in service quality and trust & reliability categories indicates strong performance in core service delivery. With 25+ years in business since 1999, they demonstrate longevity in the industry, though their limited review volume on BBB and Trustpilot suggests a smaller online presence compared to larger national competitors.
What are Taxpayer Defense Inc's fees and pricing structure?
Based on customer feedback, Taxpayer Defense Inc requires upfront fees, with one client mentioning a $2,000 upfront payment to begin services. However, the company shows flexibility in financial arrangements, with one client noting they "worked with me when I had financial difficulties." The cost and value category receives mixed feedback at 50% positive sentiment, suggesting pricing may be a concern for some clients, though successful outcomes like debt settlements justify costs for others.
How quickly does Taxpayer Defense Inc resolve tax issues?
Customer feedback indicates generally positive response times, with 75% positive sentiment in the process and timeliness category. One client reported the company could "accomplish in 4 hours" what they needed, and another mentioned "Very fast response" to their inquiry. However, there are isolated instances of delays, such as one client not receiving tax forms until April 12, 2024, suggesting timeline performance can vary by case complexity.
What types of tax problems does Taxpayer Defense Inc handle?
Based on customer testimonials, Taxpayer Defense Inc handles various IRS issues including tax debt settlements and refund recoveries. One client reported they "settled my debt for $5,600.00" while another noted they "proved that there was in fact a substantial refund due." The company appears to handle complex cases, with clients mentioning stress relief and family financial salvation through their services, indicating they work on significant tax problems beyond simple filings.
How professional is the staff at Taxpayer Defense Inc?
The staff at Taxpayer Defense Inc receives high marks for professionalism, with 92.9% positive sentiment across 14 mentions in this category. Customers consistently praise their knowledge and empathy, describing them as "knowledgeable and efficient," "professional and knowledgeable," and "persistent, consistent, and knowledgeable." While there is one isolated report of staff avoiding acknowledgment of clients, the overwhelming feedback indicates a professional, knowledgeable team that handles client situations with care.

Platform Breakdown

BBB
BBB

1 reviews

1.00
BBB
Trustpilot

No reviews

0.00
BBB
Google

27 reviews

4.90