Positive · Process & Timeliness
The process was seamless from start to finish. Martin Yim kept me updated all the way through. He was prompt to get back to me if I had a question, and very courteous.
Rank #136
TaxQuotes Inc.
TaxQuotes Inc., founded in 2021, operates as a tax relief company helping consumers resolve various tax issues. The company maintains an online presence at https://taxquotes.com/ and has accumulated 87 customer reviews across major review platforms.
Trust score
6.09 /10
97+
verified reviews analyzed
Editorial Highlights
Customer feedback for TaxQuotes Inc. reveals a company with strong performance in core service areas, earning a 4.1-star Trustpilot rating from 87 reviews. The company excels in professionalism and support, with 97.5% positive sentiment from 40 mentions, with customers praising that staff are "responsive and knowledgeable and had excellent customer service." Service quality also receives high marks at 97.1% positive sentiment across 34 mentions, with one satisfied customer noting their "situation with the IRS was taken care of swiftly." However, the company faces significant challenges in cost perception and trust, with only 33.3% positive sentiment in both categories, including complaints that "he was not truthful with us on the over all cost" and concerning "SCAM ALERT" warnings from dissatisfied customers.
Strengths
1
Exceptional professionalism and customer support, with 97.5% positive sentiment across 40 customer mentions, highlighting responsive and knowledgeable staff who provide excellent customer service throughout the tax resolution process.
2
High-quality service delivery with 97.1% positive sentiment from 34 reviews, demonstrating consistent ability to resolve tax issues swiftly and effectively for clients.
3
Efficient process management and timeliness, achieving 95.2% positive sentiment across 21 mentions, with customers reporting stress-free experiences and timely resolution of their tax problems.
Show all strengths
4
Strong communication practices in successful cases, with 66.7% positive sentiment showing the company can provide transparency, clear explanations, and regular updates when processes run smoothly.
Weaknesses
1
Significant cost and value concerns, with only 33.3% positive sentiment across 12 mentions, including complaints about high fees like "$3300 for 2 years back taxes filing" and outcomes resulting in "ZERO dollars saved."
2
Trust and reliability issues, with just 33.3% positive sentiment from 6 mentions, including serious allegations of scam behavior and communication cessation after payment receipt.
3
Communication failures in problematic cases, where the 66.7% positive rate still reflects instances of stopped communication and lack of transparency about total costs.
Positive
Complaint
Click on comment to see details
1. Professionalism & Support
2. Communication & Transparency
3. Service Quality
4. Process & Timeliness
The process was seamless from start to finish
The entire process was made super easy
5. Cost & Value
6. Trust & Reliability
This is a scam
they promised that they would help me, but everything was a lie
7. Financial Arrangements
trying to get a refund
Customer review highlights
Representative verified feedback from customers
Positive · Communication & Transparency
The process was seamless from start to finish. Martin Yim kept me updated all the way through. He was prompt to get back to me if I had a question, and very courteous.
Positive · Process & Timeliness
From the first initial phone conversation I knew I had made the right choice. The entire process was made super easy and Ariel was amazing. She kept in contact with me the entire process. I’am very happy with the outcome and told all my friends and my sisters about TaxQuote so, I think they too will be using TaxQuote.
Positive · Communication & Transparency
From the first initial phone conversation I knew I had made the right choice. The entire process was made super easy and Ariel was amazing. She kept in contact with me the entire process. I’am very happy with the outcome and told all my friends and my sisters about TaxQuote so, I think they too will be using TaxQuote.
Positive · Process & Timeliness
I was behind on taxes. Worked with Tax Quotes in filing back taxes to current taxes. All forms filed in a timely manner and representatives worked well with communication and scheduling meetings with me.
FAQs
Quick answers based on verified editorial data
Is TaxQuotes Inc. legitimate?
TaxQuotes Inc. appears to be a legitimate tax relief company, founded in 2021 with a 4.1-star Trustpilot rating based on 87 customer reviews. The company maintains an active website and has been operating for approximately 3 years, though some customers have raised concerns about business practices that potential clients should research thoroughly.
What do customers say about TaxQuotes Inc.?
Customer feedback is mixed but generally positive, with 97.5% positive sentiment for professionalism and 97.1% for service quality. Satisfied customers praise staff as "responsive and knowledgeable and had excellent customer service" and report their "situation with the IRS was taken care of swiftly." However, some customers express serious concerns, with complaints about costs and one warning of "SCAM ALERT" behavior.
What are the complaints about TaxQuotes Inc.?
Based on available review data, complaints primarily focus on cost transparency and communication issues. Customers report concerns about unexpectedly high fees, with one citing "$3300 for 2 years back taxes filing" and outcomes with "ZERO dollars saved." Some also report communication stopping after payment and accusations of dishonesty about total costs.
How does TaxQuotes Inc. compare to other tax relief companies?
TaxQuotes Inc.'s 4.1-star Trustpilot rating places it in the middle range for tax relief companies. The company stands out for exceptional professionalism (97.5% positive) and service quality (97.1% positive), but lags significantly in cost value perception (33.3% positive) and trust issues (33.3% positive) compared to top-rated competitors.
How much does TaxQuotes Inc. charge for their services?
TaxQuotes Inc.'s pricing receives mixed feedback, with only 33.3% positive sentiment on cost and value from 12 customer mentions. Some customers report high fees like "$3300 for 2 years back taxes filing," while others found services "admirable and affordable." The company appears to have issues with cost transparency, as some customers report being misled about total costs.
How long does the tax resolution process take with TaxQuotes Inc.?
The company generally performs well on timeliness, with 95.2% positive sentiment across 21 mentions regarding process and timeliness. Most customers report efficient resolution, with one noting "now 5 months later everything has been taken care of." However, some cases may take longer than initially expected, according to customer feedback.
Does TaxQuotes Inc. offer payment plans?
Based on limited customer feedback (4 mentions), TaxQuotes Inc. appears to offer some financial arrangements, with 50% positive sentiment. Some customers report the company "worked out payment plan" and helped them receive "REFUNDS," though others experienced unauthorized charges, including one report of the company taking "500.00 off my debit card."
How is TaxQuotes Inc.'s customer communication?
Communication quality varies significantly, with 66.7% positive sentiment from 33 mentions. When functioning well, customers praise the company's "transparency, honesty and exceptional care" and being "updated every step of the way." However, problematic cases involve "communication stopped all together" after payment, suggesting inconsistent communication practices.
Platform Breakdown
BBB
No reviews
N/A
Trustpilot
No reviews
3.90
Google
No reviews
N/A