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TaxRise Inc. logoTaxRise Inc.

TaxRise Inc., founded in 2017, operates from 19900 MacArthur Blvd Suite 400, Irvine, CA 92612 and offers tax relief services through their website at taxrise.com. The company has accumulated significant customer feedback across multiple review platforms over its 7+ years in business.

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Trust score
7.84 /10
6,859+
verified reviews analyzed

Editorial Highlights

Based on 14,100 total reviews across major platforms, TaxRise Inc. shows mixed customer sentiment. The company excels in professionalism, with 98.7% positive feedback in the Professionalism & Support category, where customers praise staff for going "above and beyond the Call of Duty" and showing "care, knowledge and people skills." However, significant concerns emerge in financial areas, with Trust & Reliability showing only 27.8% positive sentiment and Cost & Value at just 15.9%. Customers express frustration with issues like "absolute BS scammers" and complaints that "They cost me $1000 and I could have done an installment agreement myself." The company maintains ratings of 4.47 on BBB (2,607 reviews), 4.2 on Trustpilot (2,227 reviews), and 4.7 on Google Maps (9,266 reviews).

Strengths

1

Exceptional staff professionalism with 98.7% positive sentiment across 3,491 mentions, with customers consistently praising representatives for going "above and beyond" and demonstrating strong "care, knowledge and people skills."

2

Strong process efficiency, achieving 73.5% positive feedback in Process & Timeliness, with customers reporting the company can "resolve my issue super fast" and successfully "resolved my irs debt of over $8k down to ZERO!"

3

Solid service delivery with 71.2% positive sentiment in Service Quality, including successful outcomes where customers received "notification my offer in compromise has been accepted" and achieved settlements like "Both IRS and NYS Tax accepted my offer in the amount of $750 total."

Weaknesses

1

Significant trust issues with only 27.8% positive sentiment in Trust & Reliability, including serious allegations of fraudulent practices with customers calling the company "Completamente un Fraude."

2

Major cost concerns showing just 15.9% positive sentiment in Cost & Value, with customers frequently citing overcharging, including complaints about being "charged over $1800" for services they could have handled themselves.

Positive

Complaint

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1. Professionalism & Support

99% Positive

2. Communication & Transparency

69% Positive

3. Service Quality

70% Positive

4. Process & Timeliness

73% Positive

5. Trust & Reliability

27% Positive

6. Cost & Value

16% Positive

7. Financial Arrangements

30% Positive

FAQs

Quick answers based on verified editorial data

Is TaxRise Inc. legitimate?
TaxRise Inc. is a legitimate tax relief company founded in 2017 and based in Irvine, California. The company maintains ratings of 4.47 on BBB (2,607 reviews), 4.2 on Trustpilot (2,227 reviews), and 4.7 on Google Maps (9,266 reviews) across 14,100 total customer reviews. However, legitimacy concerns arise from trust and reliability issues, with only 27.8% positive sentiment in this category and 590 BBB complaints with just a 27% resolution rate.
What do customers say about TaxRise Inc.?
Customer feedback is highly polarized. The company receives exceptional praise for professionalism (98.7% positive) with customers saying staff "gone above and beyond the Call of Duty" and show "care, knowledge and people skills." However, serious concerns exist regarding trust (27.8% positive) and cost (15.9% positive), with complaints ranging from "absolute BS scammers" to "They cost me $1000 and I could have done an installment agreement myself." Many customers report successful outcomes like getting their "irs debt of over $8k down to ZERO!" while others face communication breakdowns and unauthorized charges.
What are the complaints about TaxRise Inc.?
TaxRise Inc. has 590 BBB complaints with only 159 (27%) resolved. Recent complaints include serious allegations about unauthorized remote access to customer electronics, undisclosed fees exceeding $4,000 for minimal services, and cases where customer accounts were closed without resolution. Customers report issues like "Taxrise debited $200 out of my account without speaking to me" and situations where they were "told that it couldn't be returned" when requesting refunds. Communication failures and billing disputes are common themes.
How does TaxRise Inc. compare to other tax relief companies?
TaxRise Inc. stands out with an exceptionally high volume of 14,100 total reviews across platforms, indicating significant market presence. The company's 98.7% positive sentiment in professionalism exceeds most competitors, but its 15.9% positive rating in Cost & Value and 27% BBB complaint resolution rate fall well below industry standards. While maintaining decent platform ratings (4.2-4.7), the polarized feedback and trust issues distinguish it negatively from more consistently rated competitors.
How much does TaxRise Inc. charge for their services?
Cost concerns are significant with TaxRise Inc., showing only 15.9% positive sentiment in the Cost & Value category. Customers report being charged fees ranging from $1,000 to over $4,000, with one complaint citing $4,071.44 in charges described as "extortionate for a company that performed minimally." Many customers feel overcharged, with complaints like being "charged over $1800" for services they could have handled themselves, and issues with undisclosed additional fees during the process.
How long does the TaxRise Inc. process take?
The company shows 73.5% positive sentiment in Process & Timeliness, with successful cases reporting they can "resolve my issue super fast" and provide quick relief that "lifted an enormous amount of weight off my shoulders." However, negative experiences include customers who "Esperé y esperé durante todo el año" (waited and waited all year) with "Nothing to show for it." Timeline appears to vary significantly based on case complexity and internal communication issues.
How is TaxRise Inc.'s customer communication?
Communication receives 69.4% positive sentiment across 1,699 mentions. Positive experiences highlight staff who "quickly and efficiently gave me the information I needed" and "explained the entire process clearly." However, communication failures are a significant concern, with customers reporting "nobody ever communicates" and "No one cared to inform me." Recent complaints detail months of communication breakdowns where promised calls never materialized despite customer follow-ups.
Does TaxRise Inc. offer payment plans for their services?
Financial arrangements show 31.8% positive sentiment across 346 mentions. Some customers report positive experiences with representatives who "help me out wit my payments plans" and successfully "extended my contract." However, significant issues exist with unauthorized charges, including cases where "Taxrise debited $200 out of my account without speaking to me." When customers "requested my money back," they were often "told that it couldn't be returned," indicating inflexible refund policies.

Platform Breakdown

BBB
BBB

2405 reviews

4.47
BBB
Trustpilot

No reviews

4.10
BBB
Google

9281 reviews

4.70