Positive · Professionalism & Support
They're great people to work with. They're informed, and highly educated on current tax law. We've used them for years.
Rank #28
TaxSmith, LLC
TaxSmith, LLC is a tax relief company founded in 2012 and based in Jacksonville Beach, Florida. The company operates from 1548 The Greens Way Suite 4 and provides tax resolution services through their website at taxsmith.com.
Trust score
7.98 /10
891+
verified reviews analyzed
Editorial Highlights
Customer feedback for TaxSmith, LLC is overwhelmingly positive across 801 total reviews from BBB, Google Maps, and other platforms. The company maintains a 4.94/5 rating on the Better Business Bureau with 250 reviews and a 4.8/5 rating on Google Maps with 551 reviews. Customers consistently praise the company's professionalism, with 96.6% positive sentiment in this category across 298 mentions. One satisfied customer noted, "This team is so kind" and praised how they "supported and help me through my IRS challenges," while another highlighted the staff as "professional, informed and responsive." Service quality receives even higher marks at 98.9% positive sentiment across 275 mentions, with customers reporting "Problem solved" and achieving "non-collectible status" with the IRS.
Strengths
1
Service Quality Excellence: With 98.9% positive sentiment across 275 mentions, TaxSmith demonstrates exceptional ability to resolve tax issues, with customers reporting successful IRS problem resolution and achieving non-collectible status.
2
Reliable Process Management: The company scores 98.3% positive sentiment in process and timeliness across 116 mentions, with clients noting that TaxSmith "walked me through the entire process and made it easy" and provided "STRESS RELIEVE."
3
Strong Professionalism: 96.6% positive sentiment across 298 mentions reflects consistent professional service, with customers praising the team's kindness and responsiveness throughout challenging IRS situations.
Show all strengths
4
Effective Communication: With 95.8% positive sentiment across 192 mentions, customers appreciate receiving "updates weekly" and describe the communication as "wonderful" and "very easy."
Weaknesses
1
Cost Concerns: While most feedback is positive, the Cost & Value category shows the lowest satisfaction at 78.9% across 38 mentions, with some customers expressing concern about upfront payments and total fees charged.
2
Isolated Service Issues: Despite high overall satisfaction, a small percentage of customers report not receiving expected help or adequate case handling, though these represent less than 2% of service quality feedback.
Positive
Complaint
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1. Professionalism & Support
highly educated on current tax law
2. Service Quality
Smooth and well worth the charge
3. Communication & Transparency
4. Process & Timeliness
quick, easy and simple to understand
fast response time
5. Trust & Reliability
6. Cost & Value
worth the charge which was in line of my expectation
over charge you
7. Financial Arrangements
Customer review highlights
Representative verified feedback from customers
Positive · Process & Timeliness
quick, easy and simple to understand. And fast response time.
Positive · Process & Timeliness
quick, easy and simple to understand. And fast response time.
Positive · Service Quality
Great job as usually on my taxes this year. Smooth and well worth the charge which was in line of my expectation. Thanks
Positive · Cost & Value
Great job as usually on my taxes this year. Smooth and well worth the charge which was in line of my expectation. Thanks
FAQs
Quick answers based on verified editorial data
Is TaxSmith, LLC legitimate?
Yes, TaxSmith, LLC is a legitimate tax relief company established in 2012. The company maintains strong credibility with a 4.94/5 rating on the Better Business Bureau based on 250 reviews and a 4.8/5 rating on Google Maps with 551 reviews. With over 13 years in business and 801 total customer reviews across multiple platforms, TaxSmith has established itself as a reputable tax resolution service provider.
What do customers say about TaxSmith, LLC?
Customer feedback is overwhelmingly positive, with 98.9% positive sentiment for service quality and 96.6% for professionalism. Customers consistently praise the company's effectiveness, with one noting "Problem solved" and achieving "non-collectible status" with the IRS. Another customer appreciated how the team "supported and help me through my IRS challenges" and described the staff as "professional, informed and responsive." The high satisfaction rates across all categories reflect strong customer approval.
What are the complaints about TaxSmith, LLC?
TaxSmith, LLC has received 3 BBB complaints with 1 resolved. The main complaint themes involve additional fee requests after initial agreements and concerns about case management transitions. One customer paid over $9,000 but was later asked for additional fees when follow-up work was needed. However, with only 3 complaints against 801 total reviews, complaint volume remains very low relative to their customer base.
How does TaxSmith, LLC compare to other tax relief companies?
TaxSmith, LLC performs exceptionally well compared to industry standards, with a 4.94/5 BBB rating and 4.8/5 Google rating based on 801 total reviews. The company's 98.9% positive sentiment for service quality and 98.3% for process management significantly exceed typical industry satisfaction rates. Their 13-year track record and minimal complaint volume (only 3 BBB complaints) position them favorably against competitors in the tax relief space.
What do customers say about TaxSmith, LLC's pricing and value?
Customer sentiment on cost and value is mixed, with 78.9% positive feedback across 38 mentions. Satisfied customers appreciate the "one flat price. No hidden fees" approach and report that the company "Saved us 1000's." However, some customers have expressed concerns about upfront payments and total fees, with complaints about being "charged us $1500 total" and focus on "large payment up front." It's advisable to clarify all fee structures before signing agreements.
How long does TaxSmith, LLC take to resolve tax issues?
TaxSmith, LLC receives high marks for timeliness, with 98.3% positive sentiment across 116 mentions for process and timeliness. Customers report that the company "walked me through the entire process and made it easy" and provided significant "STRESS RELIEVE." While specific timelines vary by case complexity, the overwhelming positive feedback suggests efficient case handling, though one customer noted a lengthy process of "Ten months and $4,000 later" in a negative review.
Does TaxSmith, LLC provide good communication throughout the process?
Yes, TaxSmith, LLC excels in communication with 95.8% positive sentiment across 192 mentions. Customers consistently praise receiving "updates weekly" and describe the communication as "Wonderful" and "very easy." The company's strong communication practices help clients stay informed throughout their tax resolution process, though isolated cases mention difficulty reaching representatives.
Does TaxSmith, LLC offer payment plans?
Yes, based on customer feedback, TaxSmith, LLC offers flexible payment arrangements with 90% positive sentiment across 20 mentions. Customers report that the company "allowed me to pay the final much lower amount in monthly payments" and "were flexible with my payment schedule." This flexibility appears to be a standard part of their service offering, helping clients manage the cost of tax resolution services.
Platform Breakdown
BBB
235 reviews
4.94
Trustpilot
No reviews
N/A
Google
553 reviews
4.80