Rank #134

The ALG Group - Tax Solutions

The ALG Group - Tax Solutions is a tax preparation and consulting firm founded in 2011 and based in East Lansing, Michigan at 1451 E Lansing Dr STE 222. The company provides comprehensive tax services to individuals and businesses through their website at thealggroup.com.

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Trust score

6.10 /10

81+

verified reviews analyzed

Editorial Highlights

Based on 70 Google Maps reviews, The ALG Group maintains a strong 4.9-star rating, reflecting overwhelmingly positive customer sentiment across key service areas. The company excels in professionalism and support with 97.1% positive feedback from 34 mentions, with customers praising their "very respectful and knowledgeable accountant" and describing staff as "friendly, welcoming, and super helpful." Process efficiency also receives high marks at 95.2% positive sentiment, with clients noting how the firm "took the stress out of the whole process" and "makes tax season so easy." Communication scores well at 94.1% positive, with customers appreciating "immediate response to my tax questions" and "constant communications," though isolated issues include "two missed phone calls appointments."

Strengths

Service Quality stands out with 100% positive feedback from all 10 mentions, with customers reporting the company "resolved an issue and got me a return" and handled "taxes done correctly, timely, and professionally."

Professionalism & Support receives exceptional ratings at 97.1% positive across 34 mentions, with clients consistently praising the knowledgeable and empathetic approach of staff members.

Process & Timeliness scores 95.2% positive from 21 reviews, with customers highlighting efficient service delivery and stress-free tax preparation experiences.

Show all strengths

Cost & Value achieves perfect satisfaction at 100% positive, though based on limited feedback, with one customer noting they "cleanly and efficiently took care of my problem at a fair price."

Weaknesses

Trust & Reliability shows the lowest satisfaction rate at 66.7% positive from 3 mentions, with one customer expressing concern that "their responsibility ends when the IRS accepts the filing."

Isolated communication issues emerge despite overall positive ratings, including reports of missed appointment calls and one instance of a "short, distracted and rather dismissive conversation."

Timeliness concerns appear in rare cases, with one customer reporting they are "still awaiting our 2019 tax return," indicating potential delays in specific situations.

Positive

Complaint

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1. Professionalism & Support

97% Positive

immediately put me at ease

very capable and professional

2. Process & Timeliness

95% Positive

very efficient in handling my tax returns

return was done with ease

3. Communication & Transparency

95% Positive

very responsive to my inquiries

actually take the time to answer all my questions

4. Service Quality

100% Positive

everything was done quickly and smoothly

handle my tax returns professionally and efficiently

5. Trust & Reliability

67% Positive

their responsibility ends when the IRS accepts the filing

6. Cost & Value

100% Positive

cleanly and efficiently took care of my problem at a fair price

FAQs

Quick answers based on verified editorial data

Is The ALG Group - Tax Solutions legitimate?

Yes, The ALG Group - Tax Solutions is a legitimate tax services company established in 2011 and based in East Lansing, Michigan. The firm maintains a 4.9-star rating on Google Maps based on 70 customer reviews, indicating strong credibility and over 13 years of business operations.

What do customers say about The ALG Group - Tax Solutions?

Customer feedback is overwhelmingly positive, with 97.1% positive sentiment for professionalism and support. Clients describe staff as a "very respectful and knowledgeable accountant" and praise the team for being "friendly, welcoming, and super helpful." Many customers highlight how the firm "took the stress out of the whole process" and provides "immediate response to my tax questions."

What are the complaints about The ALG Group - Tax Solutions?

Complaints are minimal based on available review data, with most negative feedback representing isolated incidents. The few concerns mentioned include missed phone appointment calls, one report of a delayed 2019 tax return, and a single instance of a customer feeling the interaction was "short, distracted and rather dismissive."

How does The ALG Group - Tax Solutions compare to other tax relief companies?

The ALG Group stands out with an exceptional 4.9-star Google rating based on 70 reviews, which is notably high compared to many tax service providers. The company's 100% positive rating for service quality and 97.1% positive feedback for professionalism indicate above-average performance in customer satisfaction metrics.

How efficient is The ALG Group's tax preparation process?

The company receives 95.2% positive feedback for process and timeliness based on 21 customer mentions. Clients consistently report that the firm "makes tax season so easy" and work gets "done in a speedy manner every time," though isolated cases of delays have been reported.

How responsive is The ALG Group's communication?

Communication receives 94.1% positive sentiment from 17 mentions, with customers praising "immediate response to my tax questions" and "constant communications." However, a few clients have experienced missed phone appointments, indicating occasional communication gaps.

What do customers say about The ALG Group's pricing?

Limited feedback on pricing shows 100% positive sentiment, with one customer noting they "cleanly and efficiently took care of my problem at a fair price." However, the company has minimal public discussion about their fee structure in available reviews.

Can I trust The ALG Group - Tax Solutions with my tax issues?

Trust and reliability feedback shows 66.7% positive sentiment from 3 mentions, with some customers stating they "trust them completely" and "trust ALG Group." However, one client expressed concern that "their responsibility ends when the IRS accepts the filing," suggesting varying expectations about ongoing support.

Platform Breakdown

BBB

No reviews

N/A

Trustpilot

No reviews

N/A

Google

76 reviews

4.90