The Schlichting Group, operating under Slicktax.com, is a Dallas-based tax relief company founded in 1990. Located at 5580 Peterson Ln suite 100, Dallas, TX 75240, the firm has been providing tax services for over three decades.
Based on 11 Google Maps reviews, The Schlichting Group maintains a 4.0-star rating with mixed customer feedback. The company excels in professionalism and support, with 100% positive sentiment across 3 mentions, where customers praise Steve Schlichting's knowledge and the firm's professional approach. However, communication issues are a significant concern, with 0% positive sentiment in the communication category, as one client noted: "I am still chasing them down, leaving voicemails." Service quality receives mixed reviews at 50% positive sentiment, with long-term clients appreciating consistent service while others express dissatisfaction with incomplete work.
Strengths
1
Professional expertise and support receive universal praise from clients, with 100% positive sentiment across 3 mentions, highlighting Steve Schlichting's knowledge and the company's informative approach.
2
Process efficiency and timeliness show strong performance, achieving 100% positive sentiment with clients reporting they can "solve all my tax problems in 2 visits."
3
Trust and reliability maintain perfect ratings at 100% positive sentiment, with customers noting the company will "do what is right" for their situations.
Weaknesses
1
Communication and transparency present the most significant concern, receiving 0% positive sentiment with clients reporting persistent unresponsiveness and difficulty reaching representatives.
2
Cost and value perception shows issues, with 0% positive sentiment as some clients question pricing, including one complaint about being "charged me $1000.00 to do my taxs."
3
Service quality consistency varies, with only 50% positive sentiment, indicating some clients experience incomplete or unsatisfactory service delivery.
Positive
Complaint
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1. Professionalism & Support
100% Positive
Steve Schlichting is very knowledgeable
Professionalism of this Company
2. Service Quality
50% Positive
did not do my business taxs, only my personal
3. Communication & Transparency
0% Positive
I am still chasing them down, leaving voicemails
4. Cost & Value
0% Positive
charged me $1000.00 to do my taxs
5. Process & Timeliness
100% Positive
solve all my tax problems in 2 visits
6. Trust & Reliability
100% Positive
do what is right
Customer review highlights
Representative verified feedback from customers
Complaint · Cost & Value
Total RIPOFF! 16 years and only 12 reviews! THAT SPEAKS VOLUMES! You have been Warned!!!!!They charged me $1000.00 to do my taxs! I thought that was high but it was the first year I had business taxs. I provided my EIN # and P&L statement to the slicksters, why would I do that? I wanted and expected business tax's. and paid the IRS the amount the Slicksters said I owed.Assuming it was because of the business. But they did not do my business taxs, only my personal!
This company is SLICK but not in a good way!
I told them to never contact me again and every year they include me in their drip campaine and text me asking for my business.
So Steve every year you harrass me with text and emails I will give you another 1 star review. At least that will give you more than 12 reviews in 16 years!
Complaint · Service Quality
Total RIPOFF! 16 years and only 12 reviews! THAT SPEAKS VOLUMES! You have been Warned!!!!!They charged me $1000.00 to do my taxs! I thought that was high but it was the first year I had business taxs. I provided my EIN # and P&L statement to the slicksters, why would I do that? I wanted and expected business tax's. and paid the IRS the amount the Slicksters said I owed.Assuming it was because of the business. But they did not do my business taxs, only my personal!
This company is SLICK but not in a good way!
I told them to never contact me again and every year they include me in their drip campaine and text me asking for my business.
So Steve every year you harrass me with text and emails I will give you another 1 star review. At least that will give you more than 12 reviews in 16 years!
Positive · Trust & Reliability
Great firm. Honest hard working folks who want to help you with the IRS. They have Integrity. They always do what is right
Positive · Service Quality
Schlicting has done our taxes for over 16 years. Gerry has done my taxes for a number of years. She is excellent.
Positive · Professionalism & Support
I been a client of the Schlichting Group for about six years now. Steve Schlichting is very knowledgeable and is the right guy to be mentor throughout any tax situation. I'm very please with the Professionalism of this Company.
FAQs
Quick answers based on verified editorial data
Is The Schlichting Group / Slicktax.com legitimate?
Yes, The Schlichting Group is a legitimate tax relief company established in 1990, giving it over 34 years of industry experience. The company maintains a 4.0-star rating on Google Maps based on 11 customer reviews and operates from a physical office location in Dallas, Texas.
What do customers say about The Schlichting Group / Slicktax.com?
Customer feedback is mixed but leans positive overall with a 4.0-star rating. Clients consistently praise the company's professionalism, with one noting "Steve Schlichting is very knowledgeable" and another highlighting the "professionalism of this Company." However, some customers report communication issues, with one stating "I am still chasing them down, leaving voicemails," indicating inconsistent responsiveness.
What are the complaints about The Schlichting Group / Slicktax.com?
The company has 1 reported complaint with a 0% resolution rate. The complaint involves communication issues and unresolved IRS matters, where a client paid $500 upfront but experienced poor follow-through, including unreturned calls and emails. The client noted this was disappointing given their previous positive experience with the firm.
How does The Schlichting Group / Slicktax.com compare to other tax relief companies?
With a 4.0-star Google rating and 34 years in business, The Schlichting Group falls in the middle range of tax relief companies. While it demonstrates strong technical expertise and professionalism (100% positive sentiment), communication issues (0% positive sentiment) place it below top-tier firms that maintain consistent customer service standards.
How much does The Schlichting Group / Slicktax.com charge for services?
Based on customer feedback, pricing appears to vary significantly depending on service complexity. One client reported being "charged me $1000.00 to do my taxs," while another paid $500 upfront for IRS issue resolution. The company's cost and value category shows 0% positive sentiment, suggesting some clients question the pricing structure relative to services received.
How quickly does The Schlichting Group / Slicktax.com resolve tax issues?
The company shows strong performance in process efficiency, with 100% positive sentiment in timeliness. One satisfied client reported the firm could "solve all my tax problems in 2 visits," indicating efficient resolution when communication flows properly. However, some cases may experience delays due to the communication issues reported by other clients.
What communication issues exist with The Schlichting Group / Slicktax.com?
Communication represents the company's most significant weakness, with 0% positive sentiment in this category. Clients report difficulties reaching representatives, with one stating "I am still chasing them down, leaving voicemails." The recent complaint also highlights unreturned calls and emails, suggesting this is an ongoing operational challenge.
Does The Schlichting Group / Slicktax.com provide consistent service quality?
Service quality shows mixed results with 50% positive sentiment. While some long-term clients appreciate consistent service over multiple years, others report incomplete work, such as one client noting the company "did not do my business taxs, only my personal." This suggests service delivery may vary depending on the specific representative or case complexity.