Rank #179

The Schlichting Group / Slicktax.com

The Schlichting Group, operating under Slicktax.com, is a Dallas-based tax relief company founded in 1990. Located at 5580 Peterson Ln suite 100, Dallas, TX 75240, the firm has been providing tax services for over three decades.

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Trust score

5.58 /10

12+

verified reviews analyzed

Editorial Highlights

Based on 11 Google Maps reviews, The Schlichting Group maintains a 4.0-star rating with mixed customer feedback. The company excels in professionalism and support, with 100% positive sentiment across 3 mentions, where customers praise Steve Schlichting's knowledge and the firm's professional approach. However, communication issues are a significant concern, with 0% positive sentiment in the communication category, as one client noted: "I am still chasing them down, leaving voicemails." Service quality receives mixed reviews at 50% positive sentiment, with long-term clients appreciating consistent service while others express dissatisfaction with incomplete work.

Strengths

Professional expertise and support receive universal praise from clients, with 100% positive sentiment across 3 mentions, highlighting Steve Schlichting's knowledge and the company's informative approach.

Process efficiency and timeliness show strong performance, achieving 100% positive sentiment with clients reporting they can "solve all my tax problems in 2 visits."

Trust and reliability maintain perfect ratings at 100% positive sentiment, with customers noting the company will "do what is right" for their situations.

Weaknesses

Communication and transparency present the most significant concern, receiving 0% positive sentiment with clients reporting persistent unresponsiveness and difficulty reaching representatives.

Cost and value perception shows issues, with 0% positive sentiment as some clients question pricing, including one complaint about being "charged me $1000.00 to do my taxs."

Service quality consistency varies, with only 50% positive sentiment, indicating some clients experience incomplete or unsatisfactory service delivery.

Positive

Complaint

Click on comment to see details

1. Professionalism & Support

100% Positive

Steve Schlichting is very knowledgeable

Professionalism of this Company

2. Service Quality

50% Positive

did not do my business taxs, only my personal

3. Communication & Transparency

0% Positive

I am still chasing them down, leaving voicemails

4. Cost & Value

0% Positive

charged me $1000.00 to do my taxs

5. Process & Timeliness

100% Positive

solve all my tax problems in 2 visits

6. Trust & Reliability

100% Positive

do what is right

FAQs

Quick answers based on verified editorial data

Is The Schlichting Group / Slicktax.com legitimate?

Yes, The Schlichting Group is a legitimate tax relief company established in 1990, giving it over 34 years of industry experience. The company maintains a 4.0-star rating on Google Maps based on 11 customer reviews and operates from a physical office location in Dallas, Texas.

What do customers say about The Schlichting Group / Slicktax.com?

Customer feedback is mixed but leans positive overall with a 4.0-star rating. Clients consistently praise the company's professionalism, with one noting "Steve Schlichting is very knowledgeable" and another highlighting the "professionalism of this Company." However, some customers report communication issues, with one stating "I am still chasing them down, leaving voicemails," indicating inconsistent responsiveness.

What are the complaints about The Schlichting Group / Slicktax.com?

The company has 1 reported complaint with a 0% resolution rate. The complaint involves communication issues and unresolved IRS matters, where a client paid $500 upfront but experienced poor follow-through, including unreturned calls and emails. The client noted this was disappointing given their previous positive experience with the firm.

How does The Schlichting Group / Slicktax.com compare to other tax relief companies?

With a 4.0-star Google rating and 34 years in business, The Schlichting Group falls in the middle range of tax relief companies. While it demonstrates strong technical expertise and professionalism (100% positive sentiment), communication issues (0% positive sentiment) place it below top-tier firms that maintain consistent customer service standards.

How much does The Schlichting Group / Slicktax.com charge for services?

Based on customer feedback, pricing appears to vary significantly depending on service complexity. One client reported being "charged me $1000.00 to do my taxs," while another paid $500 upfront for IRS issue resolution. The company's cost and value category shows 0% positive sentiment, suggesting some clients question the pricing structure relative to services received.

How quickly does The Schlichting Group / Slicktax.com resolve tax issues?

The company shows strong performance in process efficiency, with 100% positive sentiment in timeliness. One satisfied client reported the firm could "solve all my tax problems in 2 visits," indicating efficient resolution when communication flows properly. However, some cases may experience delays due to the communication issues reported by other clients.

What communication issues exist with The Schlichting Group / Slicktax.com?

Communication represents the company's most significant weakness, with 0% positive sentiment in this category. Clients report difficulties reaching representatives, with one stating "I am still chasing them down, leaving voicemails." The recent complaint also highlights unreturned calls and emails, suggesting this is an ongoing operational challenge.

Does The Schlichting Group / Slicktax.com provide consistent service quality?

Service quality shows mixed results with 50% positive sentiment. While some long-term clients appreciate consistent service over multiple years, others report incomplete work, such as one client noting the company "did not do my business taxs, only my personal." This suggests service delivery may vary depending on the specific representative or case complexity.

Platform Breakdown

BBB

No reviews

N/A

Trustpilot

No reviews

N/A

Google

11 reviews

4.00