Positive · Service Quality
Buena experiencia con estas personas Jessica y Brianna con mis impuestos las recomiendo al 100% profesionales tenía un gran problema y me ayudaron y cumplieron con todos mis problemas de impuestos gracias
Rank #32
The Tax Defense Group
The Tax Defense Group, founded in 2014, is a tax resolution company based in Simi Valley, California. Operating from 4220 E Los Angeles Ave #201, the company provides tax relief services to individuals and businesses facing IRS issues through their website at thetaxdefensegroup.com.
Trust score
7.90 /10
411+
verified reviews analyzed
Editorial Highlights
Based on 426 total reviews across multiple platforms, The Tax Defense Group maintains strong customer satisfaction with a 4.7-star Trustpilot rating from 380 reviews and 4.0 stars on Google Maps from 42 reviews. Customer feedback reveals exceptional performance in service quality (95.8% positive) and professionalism (96.3% positive). Clients frequently praise their effectiveness, with one customer noting they were "saving me thousands of dollars, $52,000 down to $300" and another stating "consiguió para mi reducir mi deuda con el IRS." However, the company's BBB rating of 2.0 stars from 4 reviews presents a contrasting perspective. Communication receives more mixed feedback at 78.4% positive, with some clients mentioning concerns about "false promises" and "horrible communication."
Strengths
1
Exceptional professionalism with 96.3% positive feedback from 161 mentions, with customers consistently praising the "professional knowledgeable team" and noting staff are "very professional and always available."
2
Outstanding service quality performance at 95.8% positive across 190 mentions, with documented success stories of significant debt reductions and effective IRS issue resolution.
3
Strong process efficiency with 86.4% positive sentiment from 44 mentions, with clients appreciating the "quick and easy" process and "timely manner" of service delivery.
Show all strengths
4
Solid overall trust and reliability ratings at 78.4% positive from 37 mentions, with customers confirming the company "did exactly what they said they would do."
Weaknesses
1
Cost and value concerns represent the primary area of dissatisfaction with only 55.2% positive sentiment from 29 mentions, including complaints about "additional fee of $2000" and customers questioning value received.
2
Communication transparency issues affect 21.6% of the 74 mentions in this category, with some clients reporting "false promises" and poor communication experiences.
3
Financial arrangement challenges impact 35.3% of the 17 mentions, including issues with unauthorized payments and refund processing delays.
Positive
Complaint
Click on comment to see details
1. Service Quality
me ayudaron y cumplieron con todos mis problemas de impuestos
nos ayudó a resolver todo
2. Professionalism & Support
Jessica y Brianna con mis impuestos las recomiendo al 100% profesionales
siempre fue muy amable y siempre fue muy atenta
3. Communication & Transparency
told it was very easy to erase the fine
calls stopped coming
4. Process & Timeliness
5. Trust & Reliability
6. Cost & Value
kept my the $2k I paid them.
7. Financial Arrangements
Customer review highlights
Representative verified feedback from customers
Positive · Professionalism & Support
Buena experiencia con estas personas Jessica y Brianna con mis impuestos las recomiendo al 100% profesionales tenía un gran problema y me ayudaron y cumplieron con todos mis problemas de impuestos gracias
Positive · Service Quality
Mi esposo tenía un problema con IRS y tax defense nos ayudó a resolver todo gracias a Dios nuestro caso a terminado y estamos muy agradecidos con Díana Rodríguez ella siempre fue muy amable y siempre fue muy atenta con nosotros ella siempre que teníamos alguna duda siempre estaba al pendiente nosotros no tuvimos que hacer nada todo se lo dejamos a manos de TAX DEFENSE muchas gracias TAX Defense ahora podemos estar tranquilos y muchas gracias a Diana Rodriguez Atte :Carlos y Mayra
Positive · Professionalism & Support
Mi esposo tenía un problema con IRS y tax defense nos ayudó a resolver todo gracias a Dios nuestro caso a terminado y estamos muy agradecidos con Díana Rodríguez ella siempre fue muy amable y siempre fue muy atenta con nosotros ella siempre que teníamos alguna duda siempre estaba al pendiente nosotros no tuvimos que hacer nada todo se lo dejamos a manos de TAX DEFENSE muchas gracias TAX Defense ahora podemos estar tranquilos y muchas gracias a Diana Rodriguez Atte :Carlos y Mayra
Positive · Service Quality
Mi esposo tenía un problema con IRS y gracias a Tax Defense se pudo resolver gracias a DIANA RODRIGUEZ ella siempre estuvo pendiente en nuestro caso y cualquier duda que nosotros tuviéramos ahora gracias a TAX DEFENSE el caso a cerrado y estamos muy contentos por que se pudo resolver nosotros no hicimos nada todo se lo dejamos a mano de TAX DEFENSE ahora podemos estar tranquilos muchas gracias a DIANA RODRÍGUEZ estamos muy agradecidos atte :Carlos y Mayra
FAQs
Quick answers based on verified editorial data
Is The Tax Defense Group legitimate?
Yes, The Tax Defense Group is a legitimate tax resolution company established in 2014. The company maintains a 4.7-star rating on Trustpilot from 380 reviews and has been operating for over 10 years from their Simi Valley, California location. However, they have a 2.0-star BBB rating from 4 reviews, showing mixed feedback across platforms.
What do customers say about The Tax Defense Group?
Customer feedback is predominantly positive across 426 total reviews, with 95.8% positive sentiment for service quality and 96.3% for professionalism. Clients report significant debt reductions, with one customer stating they achieved "saving me thousands of dollars, $52,000 down to $300." Another noted the company "consiguió para mi reducir mi deuda con el IRS." However, some customers have experienced communication issues and concerns about additional fees.
What are the complaints about The Tax Defense Group?
With only 4 BBB reviews contributing to a 2.0-star rating, formal complaints appear minimal. The main concerns identified from customer feedback include cost and value issues (44.8% negative sentiment), with some clients reporting unexpected additional fees of $2000 or more. Communication problems and transparency concerns affect about 21.6% of customers who mentioned this aspect.
How does The Tax Defense Group compare to other tax relief companies?
The Tax Defense Group stands out with a 4.7-star Trustpilot rating from 380 reviews, which is above average for tax resolution companies. Their 95.8% positive rating for service quality and 96.3% for professionalism are particularly strong metrics. However, their 55.2% positive rating for cost and value is an area where competitors may perform better.
How much does The Tax Defense Group charge for their services?
Customer experiences with pricing vary significantly, with only 55.2% positive sentiment regarding cost and value from 29 mentions. While some clients report successful settlements for minimal amounts like "$50.00 to settle all of that debt" or "settled for $180," others have complained about "additional fee of $2000" beyond initial agreements. Pricing details should be confirmed directly with the company.
How long does The Tax Defense Group take to resolve tax issues?
The company receives 86.4% positive feedback for process and timeliness from 44 customer mentions. Most clients describe "quick and easy" processes with timely execution. However, some complex cases may take longer, with one customer reporting "it takes 15 months to reach a payment agreement," though this appears to be an outlier rather than typical experience.
Does The Tax Defense Group offer payment plans?
Based on customer feedback about financial arrangements (64.7% positive from 17 mentions), the company does work with clients on payment solutions. Customers have reported receiving "payment arrangement that I could afford" and some have mentioned deposit arrangements. However, some clients have experienced issues with unauthorized payments and refund processing.
How is The Tax Defense Group's customer communication?
Communication receives mixed feedback with 78.4% positive sentiment from 74 customer mentions. While many clients appreciate "step by step process" explanations and "timely replies," about 21.6% report negative experiences including "horrible communication" and concerns about "false promises." The company appears to have room for improvement in this area.
Platform Breakdown
BBB
2 reviews
3.00
Trustpilot
No reviews
4.50
Google
45 reviews
3.90