Positive · Communication & Transparency
All the accountants where excellent to work with and very helpful about educating and explaining every transaction that was done
Rank #205
The Tax Resolution Institute
The Tax Resolution Institute operates from 21700 Oxnard St #1160, Woodland Hills, CA 91367, providing tax resolution services to clients nationwide. The company maintains an online presence at taxresolutioninstitute.org.
Trust score
4.28 /10
15+
verified reviews analyzed
Editorial Highlights
Based on 15 customer reviews, The Tax Resolution Institute maintains a mixed but generally positive reputation. The company excels in professionalism and support, with 87.5% positive feedback in this category, as customers note they are "highly responsive" and "very knowledgeable." Service quality receives perfect marks at 100% positive mentions, with one client stating the company "gets results. I have seen him get liens removed, levies undone and money returned and most importantly, taxes greatly reduced." However, trust and communication show more mixed results at 66.7% positive, with some customers expressing concerns about staff interactions, including one who encountered someone "incredibly disgruntled" and "super unhelpful."
Strengths
1
Service Quality stands out with 100% positive feedback across 4 mentions, demonstrating consistent ability to deliver results for clients facing tax issues.
2
Professionalism & Support receives 87.5% positive ratings across 8 mentions, with customers praising the team's responsiveness and expertise.
3
Cost & Value earns perfect marks with 100% positive feedback, though based on limited mentions, with clients noting the "amount I have to pay moving forward is much less than I expected."
Weaknesses
1
Financial Arrangements show 0% positive feedback in the single mention recorded, with one customer claiming "I paid them $500 and they did nothing."
2
Trust & Reliability receives mixed feedback at 66.7% positive, with some customers reporting issues with staff responsiveness and follow-through.
3
Communication & Transparency also sits at 66.7% positive, indicating room for improvement in client education and case updates.
Positive
Complaint
Click on comment to see details
1. Professionalism & Support
Wonderful people. Terrific expertise
Matt Cohen, Who was incredibly disgruntled Super unhelpful and basically told me I didn’t matter
2. Service Quality
he will fight for his clients and get the amount they may owe substantially reduced or eliminated completely
3. Trust & Reliability
took $500 to me and told me that didn’t matter
4. Communication & Transparency
no resolution
5. Financial Arrangements
I paid them $500 and they did nothing
6. Cost & Value
Customer review highlights
Representative verified feedback from customers
Positive · Professionalism & Support
Wonderful people. Terrific expertise. Prompt service.
Positive · Communication & Transparency
I would like to thank Peter Stephan of SST CPAs and the Tax Resolution Institute for providing guidance on an approach to reduce or eliminate capital gains on the sale of a home. Peter took my message after hours and responded before the next morning, providing a thorough explanation of the financial options. Peter is a great resource and highly responsive. Thank you Peter!
Positive · Professionalism & Support
I would like to thank Peter Stephan of SST CPAs and the Tax Resolution Institute for providing guidance on an approach to reduce or eliminate capital gains on the sale of a home. Peter took my message after hours and responded before the next morning, providing a thorough explanation of the financial options. Peter is a great resource and highly responsive. Thank you Peter!
Positive · Professionalism & Support
Great company with real professionals who are expert at what they do. I will refer them to those I know or meet.
FAQs
Quick answers based on verified editorial data
Is The Tax Resolution Institute legitimate?
Yes, The Tax Resolution Institute is a legitimate tax resolution company with a 4.1-star Google Maps rating based on 14 reviews and a 3.2-star Trustpilot rating. The company operates from a physical address in Woodland Hills, California, and maintains an active online presence, though specific founding date information is not publicly available.
What do customers say about The Tax Resolution Institute?
Customer feedback is generally positive, with 87.5% positive sentiment for professionalism and support. Customers praise the company as "highly responsive" and "very knowledgeable," with one noting they "achieved fixed the problem at hand." However, some clients report mixed experiences with staff interactions, including encounters with representatives who were "incredibly disgruntled" and "super unhelpful."
What are the complaints about The Tax Resolution Institute?
Based on available review data, complaints are minimal and primarily focus on inconsistent staff interactions and financial arrangement concerns. One customer reported paying $500 with no results, while another mentioned unhelpful staff behavior. No formal BBB complaints data is available for this company.
How does The Tax Resolution Institute compare to other tax relief companies?
The Tax Resolution Institute stands out with perfect service quality ratings (100% positive feedback) and strong technical results, including successful lien removals and levy releases. However, with only 15 total reviews, the company has a smaller feedback sample compared to larger tax resolution firms, making comprehensive comparisons challenging.
Does The Tax Resolution Institute provide good value for money?
Based on limited customer feedback, The Tax Resolution Institute receives 100% positive ratings for cost and value. One customer noted that the "amount I have to pay moving forward is much less than I expected." However, there is one concerning report of a customer paying $500 with no apparent results, suggesting inconsistent value delivery.
How well does The Tax Resolution Institute communicate with clients?
Communication receives mixed reviews with 66.7% positive feedback. Positive aspects include being "very helpful about educating and explaining every transaction" and "providing a thorough explanation of the financial options." However, some clients report communication gaps and instances of "no resolution" to their inquiries.
What types of tax problems can The Tax Resolution Institute resolve?
According to customer testimonials, The Tax Resolution Institute has demonstrated success with various tax issues including lien removals, levy releases, and tax reduction settlements. One client specifically mentioned seeing the company "get liens removed, levies undone and money returned and most importantly, taxes greatly reduced."
Are there any red flags with The Tax Resolution Institute's service?
The main concern is inconsistency in service delivery, particularly regarding financial arrangements which received 0% positive feedback in available reviews. One customer reported paying $500 without receiving services, and there are reports of unhelpful staff interactions. These issues appear to be isolated incidents rather than systemic problems.
Platform Breakdown
BBB
No reviews
N/A
Trustpilot
No reviews
3.20
Google
14 reviews
4.10