Rank #90

The Tax Resolvers

The Tax Resolvers has been operating in the tax relief industry since 2011, providing services to help taxpayers resolve their IRS issues. The company maintains an online presence at https://www.thetaxresolvers.com/ and has built a track record over more than a decade of operations.

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Trust score

6.62 /10

124+

verified reviews analyzed

Editorial Highlights

Based on 124 customer reviews across platforms, The Tax Resolvers maintains a strong 4.8-star rating on Trustpilot. Customer feedback reveals particularly high satisfaction in professionalism and support, with 94.1% positive sentiment in this area. One satisfied customer noted: "Tatiana was really great in seeing that I was taken care of," while another praised the team as "Professional, diligent, available, kind and empathetic." Communication also scores well at 84% positive, with customers appreciating that "they would respond right away" and provide "updates before we even make a call to ask." However, the company faces criticism regarding cost and value, with only 35.7% positive sentiment in this category, as one customer complained: "I paid The company $6500 for doing nothing."

Strengths

Exceptional professionalism and support, with 94.1% positive feedback highlighting the company's knowledgeable and empathetic staff who provide caring customer service throughout the tax resolution process.

Strong communication practices, earning 84% positive sentiment as customers consistently praise the company's responsiveness and proactive updates on case progress.

Efficient process management with 84.2% positive feedback, as customers report "the process was quick and easy" and "much quicker than I thought it would be."

Show all strengths

Flexible financial arrangements, with 83.3% positive sentiment regarding payment plans, allowing customers to work out affordable monthly payment structures.

Weaknesses

Significant concerns about cost and value, with only 35.7% positive sentiment in this category, as multiple customers have complained about high fees relative to results delivered, with some reporting paying thousands of dollars without achieving satisfactory outcomes.

Positive

Complaint

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1. Service Quality

77% Positive

Tax Resolvers got my company over $100,000

minimal work they did was incorrect

2. Professionalism & Support

94% Positive

they are incredibly knowledgeable when it comes to the Employee Retention Credit

Its not often that you since genuine concern and empathy

3. Communication & Transparency

84% Positive

They were always available to answer my questions promptly

reached out to them for months without no response

4. Process & Timeliness

84% Positive

the process was quick and easy

hopefully the amount I owe will be resolved soon

5. Trust & Reliability

72% Positive

Joe listened and provided an honest assessment

What you said you were going to do for me and what happened with two different things

6. Cost & Value

36% Positive

only thing they did was take our money

felt taken for $500

7. Financial Arrangements

83% Positive

The affordable payment plan that was offered for your services

Really bad deal

FAQs

Quick answers based on verified editorial data

Is The Tax Resolvers legitimate?

Yes, The Tax Resolvers is a legitimate tax relief company that has been operating since 2011. The company maintains a strong 4.8-star rating on Trustpilot based on 124 customer reviews, indicating over 13 years of established business operations in the tax resolution industry.

What do customers say about The Tax Resolvers?

Customer feedback is generally positive, with particular praise for the company's professionalism (94.1% positive sentiment) and communication (84% positive). Customers frequently highlight responsive service, with one noting they "would respond right away" and provide "updates before we even make a call to ask." However, some customers express concerns about value, with complaints like "I paid The company $6500 for doing nothing."

What are the complaints about The Tax Resolvers?

The primary area of customer complaints centers on cost and value concerns, with only 35.7% positive sentiment in this category. Some customers report paying substantial fees without achieving expected results. Additionally, a small percentage of customers have experienced issues with trust and reliability (72.2% positive), citing instances where promised outcomes weren't delivered.

How does The Tax Resolvers compare to other tax relief companies?

The Tax Resolvers stands out with its 4.8-star Trustpilot rating, which is above average for the tax relief industry. The company's strongest differentiator is its professionalism and support (94.1% positive sentiment), significantly outperforming many competitors in customer service quality and staff knowledge.

How much does The Tax Resolvers charge for their services?

While specific pricing isn't detailed in customer reviews, cost concerns are evident with only 35.7% positive sentiment regarding value. Some customers report paying $6,500 or more for services. However, others note that "their fees were less than other companies" and that "the competing costs for resolving my issue was more than three times the fee" they paid.

How long does The Tax Resolvers take to resolve tax issues?

The company generally receives positive feedback for timeliness, with 84.2% positive sentiment in process and timeliness. Customers report "the process was quick and easy" and "much quicker than I thought it would be." One customer specifically mentioned being "out of debt to the IRS in one year."

Does The Tax Resolvers offer payment plans?

Yes, The Tax Resolvers offers flexible payment arrangements with 83.3% positive customer sentiment in this area. Customers report that "they had a very flexible payment plan" and that the company "worked out a payment plan where I could pay monthly," making their services more accessible through affordable payment structures.

How responsive is The Tax Resolvers' customer communication?

The Tax Resolvers generally excels in communication, earning 84% positive sentiment from customers. Clients appreciate that the company provides proactive "updates before we even make a call to ask" and that staff "would respond right away." Customers also praise the team for answering "questions in clear and understandable way."

Platform Breakdown

BBB

No reviews

N/A

Trustpilot

124 reviews

4.80

Google

No reviews

N/A