Positive · Service Quality
Timberline's "Team Noshirvan" worked diligently over a multi-year period to help me resolve my tax issues with the IRS. I'm very satisfied with the outcome.
Rank #6
Timberline Tax Group
Timberline Tax Group, founded in 2017, operates from Louisville, Colorado, providing tax resolution services nationwide through their website at timberlinetax.com. The company has accumulated substantial customer feedback across major review platforms, establishing a track record in the competitive tax relief industry.
Trust score
9.40 /10
665+
verified reviews analyzed
Editorial Highlights
Customer sentiment toward Timberline Tax Group is overwhelmingly positive across 621 total reviews, with the company maintaining exceptional ratings of 4.98/5 on BBB (63 reviews), 4.9/5 on Trustpilot (186 reviews), and 4.9/5 on Google Maps (372 reviews). Service Quality stands out with 100% positive sentiment across 255 mentions, while Professionalism & Support achieves 99.3% positive feedback from 291 customer comments. Customers consistently praise the team's approach, with one noting they "really care about helping you with your tax problems" and another highlighting "very helpful and friendly and caring staff." The few negative experiences center on isolated incidents where customers encountered "extremely rude and sarcastic" staff behavior, though these represent less than 1% of feedback in the professionalism category.
Strengths
1
Service Quality delivers perfect results with 100% positive sentiment across 255 customer mentions, with clients frequently reporting successful IRS negotiations and resolutions within months rather than years.
2
Professionalism & Support reaches 99.3% positive feedback from 291 reviews, demonstrating consistent staff competency and genuine care for client situations.
3
Financial Arrangements achieves 100% positive sentiment across 32 mentions, with customers praising the company's ability to secure refunds, negotiate affordable payment plans, and deliver promised financial outcomes.
Show all strengths
4
Communication & Transparency maintains 95.4% positive feedback from 173 reviews, with clients appreciating clear explanations and regular updates throughout the resolution process.
Weaknesses
1
Cost & Value shows the lowest satisfaction at 87% positive across 46 mentions, with some customers questioning whether the investment of thousands of dollars provided sufficient value compared to alternatives.
2
Process & Timeliness, while still strong at 93.8% positive, includes isolated cases where resolutions "took literally years" rather than the typical few months reported by most clients.
Positive
Complaint
Click on comment to see details
1. Professionalism & Support
Brooke's acumen on tax laws
Brooke's acumen on tax laws and how the IRS works
2. Service Quality
help me resolve my tax issues with the IRS
help me settle my tax issues
3. Communication & Transparency
4. Process & Timeliness
5. Trust & Reliability
does not gaslight me
6. Cost & Value
paid over $6,000 for IRS representation services
7. Financial Arrangements
Customer review highlights
Representative verified feedback from customers
Positive · Professionalism & Support
My experience with Timberline Tax Group has been exceptional! Brooke Hubbard and Randy are the ultimate professionals. Brooke's acumen on tax laws and how the IRS works, is just the icing on the cake for me. She has gone above and beyond to help me settle my tax issues. I'm a straight-shooter, and I appreciate that Brooke does not gaslight me, or sell unicorn dreams of what a possible outcome could be. She has done an awesome job negotiating with the IRS on my behalf. As I enter into Year 2 working with Timberline, I am more confident that my journey with tax issues is coming to a close. I strongly recommend Timberline Tax Group!
Positive · Trust & Reliability
My experience with Timberline Tax Group has been exceptional! Brooke Hubbard and Randy are the ultimate professionals. Brooke's acumen on tax laws and how the IRS works, is just the icing on the cake for me. She has gone above and beyond to help me settle my tax issues. I'm a straight-shooter, and I appreciate that Brooke does not gaslight me, or sell unicorn dreams of what a possible outcome could be. She has done an awesome job negotiating with the IRS on my behalf. As I enter into Year 2 working with Timberline, I am more confident that my journey with tax issues is coming to a close. I strongly recommend Timberline Tax Group!
Positive · Service Quality
My experience with Timberline Tax Group has been exceptional! Brooke Hubbard and Randy are the ultimate professionals. Brooke's acumen on tax laws and how the IRS works, is just the icing on the cake for me. She has gone above and beyond to help me settle my tax issues. I'm a straight-shooter, and I appreciate that Brooke does not gaslight me, or sell unicorn dreams of what a possible outcome could be. She has done an awesome job negotiating with the IRS on my behalf. As I enter into Year 2 working with Timberline, I am more confident that my journey with tax issues is coming to a close. I strongly recommend Timberline Tax Group!
Positive · Professionalism & Support
My experience with Timberline Tax Group has been exceptional! Brooke Hubbard and Randy are the ultimate professionals. Brooke's acumen on tax laws and how the IRS works, is just the icing on the cake for me. She has gone above and beyond to help me settle my tax issues. I'm a straight-shooter, and I appreciate that Brooke does not gaslight me, or sell unicorn dreams of what a possible outcome could be. She has done an awesome job negotiating with the IRS on my behalf. As I enter into Year 2 working with Timberline, I am more confident that my journey with tax issues is coming to a close. I strongly recommend Timberline Tax Group!
FAQs
Quick answers based on verified editorial data
Is Timberline Tax Group legitimate?
Yes, Timberline Tax Group is a legitimate tax resolution company founded in 2017 with strong verification credentials. The company maintains a 4.98/5 BBB rating with 63 reviews, 4.9/5 on Trustpilot with 186 reviews, and 4.9/5 on Google Maps with 372 reviews. With 621 total verified reviews across major platforms and seven years in business, Timberline Tax Group demonstrates established legitimacy in the tax relief industry.
What do customers say about Timberline Tax Group?
Customer feedback is overwhelmingly positive, with 99.3% positive sentiment in Professionalism & Support and 100% positive sentiment in Service Quality. Customers consistently praise the team's genuine care, with reviews highlighting "very helpful and friendly and caring staff" and "knowledgeable" representatives. Many clients report successful IRS negotiations, with one noting "The offer was accepted by the IRS" and another stating the company "resolved my tax issues in less than three months."
What are the complaints about Timberline Tax Group?
Complaints about Timberline Tax Group are minimal, representing less than 5% of feedback across most categories. The few negative experiences include isolated incidents of "extremely rude and sarcastic" staff behavior and rare cases where "expectations set during the sales process were not met." Some customers in the Cost & Value category (13% negative) questioned the value proposition, but these concerns are significantly outweighed by positive experiences.
How does Timberline Tax Group compare to other tax relief companies?
Timberline Tax Group ranks among the top tax relief companies with 4.9+ ratings across all major review platforms and 621 total verified reviews. The company's standout metrics include 100% positive sentiment in Service Quality and Financial Arrangements, significantly higher than industry averages. Their 99.3% positive rating in Professionalism & Support and consistent success in IRS negotiations position them as a premium option in the competitive tax resolution market.
How quickly does Timberline Tax Group resolve tax issues?
Based on customer feedback, Timberline Tax Group typically resolves tax issues within 3-4 months, with 93.8% positive sentiment regarding Process & Timeliness across 96 reviews. Customers frequently report resolutions "in less than three months" and praise how the company "acted quickly." While a small percentage of cases took longer, with some mentioning "literally years" or "ten months," the majority experience efficient resolution timelines.
How does Timberline Tax Group communicate with clients?
Timberline Tax Group maintains strong communication standards with 95.4% positive sentiment across 173 customer reviews in Communication & Transparency. Clients appreciate how staff "communicate in a way that we can understand" and excel at "keeping me posted as to the steps" throughout the process. The company demonstrates consistent transparency, though less than 5% of customers reported concerns about "deceitful practices" or misleading information.
What payment options does Timberline Tax Group offer?
Timberline Tax Group receives 100% positive feedback regarding Financial Arrangements across 32 customer mentions, indicating strong satisfaction with their payment and resolution options. Customers report success with the company's ability to "negotiate us an affordable payment plan" and achieve outcomes like refunds plus interest. Some clients received "full refunds" and appreciated that initial consultations included advice that was "FREE OF CHARGE."
Is Timberline Tax Group worth the cost?
Customer opinions on value are generally positive, with 87% positive sentiment in the Cost & Value category across 46 reviews. Many clients consider the service "WORTH EVERY PENNY" and appreciate "no hidden fees." However, 13% of customers in this category questioned the investment, with some noting they "just spent $10,000 to do the same thing" they could have done elsewhere. The majority find the cost justified by successful outcomes and professional service.
Platform Breakdown
BBB
62 reviews
4.97
Trustpilot
No reviews
4.90
Google
401 reviews
4.90