Positive · Process & Timeliness
Very quick and simple once all paperwork was provided to Total Tax
Rank #8
Total Tax, Inc Tax and Accounting Services
Total Tax, Inc Tax and Accounting Services, founded in 1991, is a tax resolution firm based in Coeur d'Alene, Idaho at 1023 W Lacrosse Ave. With over three decades of experience, the company provides tax relief and accounting services through their website at totaltaxinc.com.
Trust score
9.18 /10
383+
verified reviews analyzed
Editorial Highlights
Total Tax, Inc Tax and Accounting Services maintains strong customer satisfaction ratings, with 4.74/5 stars on BBB (19 reviews), 4.5/5 on Trustpilot (298 reviews), and 4.8/5 on Google Maps (65 reviews) across 382 total reviews. The company excels in professionalism and support with 97.3% positive sentiment across 186 mentions, and service quality receives 99.2% positive feedback from 119 customer mentions. Customers praise their effectiveness, with one stating "They got the Levy stopped" and "the levy was lifted less than 48 hours," while another noted they provide "exceptional professional, competent, and timely tax support." However, isolated negative experiences exist, with rare complaints about staff conduct including one customer who found "the man was cold, callous, condescending, and just down right rude."
Strengths
1
Service Quality stands as their top strength with 99.2% positive sentiment from 119 mentions, with customers reporting successful outcomes like "they accepted my $5,000 offer" and rapid resolution times.
2
Professionalism & Support receives 97.3% positive feedback across 186 mentions, with clients describing staff as "professional and delightful at the same time" and providing "huge weight off my shoulders."
3
Process & Timeliness earns 96.4% positive sentiment from 84 mentions, with customers reporting "issue settled in a matter of day" and "had my levy lifted in less than a day."
Show all strengths
4
Communication & Transparency maintains 94.9% positive feedback from 118 mentions, with clients praising "great communication," "quick response time," and being "kept informed" throughout the process.
Weaknesses
1
Cost & Value shows the lowest positive sentiment at 85.7% from 28 mentions, with some customers complaining about fees, including one who stated they "count on paying at least $150 to $250 for a refund less than $100."
2
Trust & Reliability, while still strong at 93% positive from 57 mentions, has occasional severe complaints with one customer calling it a "total scam" and claiming false advertising regarding stimulus refunds.
3
Communication issues, despite overall positive ratings, include instances where customers report "It's been 1 year and no communication" and "They are not responding to my emails or requests."
Positive
Complaint
Click on comment to see details
1. Professionalism & Support
thorough and friendly
2. Service Quality
has always been quick
3. Communication & Transparency
4. Process & Timeliness
Very quick and simple
you can drop the paper work off at their office and have no worries
5. Trust & Reliability
6. Cost & Value
They are also reasonably priced
count on paying at least $150 to $250 for a refund less than $100
7. Financial Arrangements
Customer review highlights
Representative verified feedback from customers
Positive · Process & Timeliness
Total tax is very efficient and thorough. You can use your phone to forward the information to them or you can drop the paper work off at their office and have no worries. I highly recommend Total Tax. They are also reasonably priced..
Positive · Cost & Value
Total tax is very efficient and thorough. You can use your phone to forward the information to them or you can drop the paper work off at their office and have no worries. I highly recommend Total Tax. They are also reasonably priced..
Positive · Service Quality
I have used this tax service for years and it has always been quick, thorough and friendly....even when I dump a bag of receipts on her desk...very reasonable fees to!!
Positive · Professionalism & Support
I have used this tax service for years and it has always been quick, thorough and friendly....even when I dump a bag of receipts on her desk...very reasonable fees to!!
FAQs
Quick answers based on verified editorial data
Is Total Tax, Inc Tax and Accounting Services legitimate?
Yes, Total Tax, Inc Tax and Accounting Services is a legitimate tax resolution company established in 1991 with over 30 years of experience. The company maintains strong ratings across multiple platforms: 4.74/5 stars on BBB, 4.5/5 on Trustpilot, and 4.8/5 on Google Maps, based on 382 total customer reviews.
What do customers say about Total Tax, Inc Tax and Accounting Services?
Customer feedback is overwhelmingly positive, with 97.3% positive sentiment for professionalism and support, and 99.2% for service quality. Customers frequently praise their effectiveness, with reviews stating "They got the Levy stopped" and "the levy was lifted less than 48 hours." Clients also appreciate their professionalism, describing staff as providing "exceptional professional, competent, and timely tax support."
What are the complaints about Total Tax, Inc Tax and Accounting Services?
Complaints are minimal given their strong ratings, but some customers have raised concerns about pricing, with one noting they "count on paying at least $150 to $250 for a refund less than $100." Rare instances of poor customer service include complaints about staff being "cold, callous, condescending, and just down right rude," though such experiences represent a small fraction of total feedback.
How does Total Tax, Inc Tax and Accounting Services compare to other tax relief companies?
Total Tax, Inc Tax and Accounting Services performs above average compared to many tax relief companies, with consistently high ratings across BBB (4.74/5), Trustpilot (4.5/5), and Google Maps (4.8/5). Their 99.2% positive sentiment for service quality and 96.4% for timeliness are particularly strong metrics, indicating superior performance in key areas where many tax relief companies struggle.
How quickly does Total Tax, Inc Tax and Accounting Services resolve tax issues?
Total Tax, Inc Tax and Accounting Services demonstrates impressive speed in resolving tax matters, with 96.4% positive sentiment for process and timeliness. Customers report rapid results, including "issue settled in a matter of day," "had my levy lifted in less than a day," and "six hours later I received an email stating my levy was lifted."
What are Total Tax, Inc Tax and Accounting Services' fees like?
Cost and value receives the lowest positive sentiment at 85.7%, indicating some customer concerns about pricing. However, many clients find value in the results, with one customer reporting "instead of having to pay $8,000 we now just need to pay $9.00" and another stating "The price is fair." Some customers do express concern about fees relative to smaller refunds.
How is communication with Total Tax, Inc Tax and Accounting Services?
Communication receives 94.9% positive sentiment from 118 mentions, with most customers praising "great communication," "quick response time," and being "kept informed" throughout the process. However, some isolated cases report communication lapses, with complaints about lack of response to emails or requests after extended periods.
Does Total Tax, Inc Tax and Accounting Services offer payment plans?
Yes, based on customer feedback, Total Tax, Inc Tax and Accounting Services works with clients on financial arrangements, receiving 100% positive sentiment in this category. Customers report they provide "payments that were reasonable and affordable" and have successfully negotiated settlements, with one client noting "they were able to settle for $100.00."
Platform Breakdown
BBB
16 reviews
4.94
Trustpilot
No reviews
4.50
Google
65 reviews
4.80