Positive · Service Quality
Travis is a true friend making sure the irs noticed I made a mistake and it wasn’t my fault using software to file my income tax. Ty Travis! Saved my life brother
Rank #129
Travis Watkins Tax
Travis Watkins Tax, founded in 2002, operates from 2837 NW 58th St, Oklahoma City, OK 73112. The company provides tax resolution services and has accumulated 140 total customer reviews across rating platforms.
Trust score
6.11 /10
146+
verified reviews analyzed
Editorial Highlights
Customer feedback for Travis Watkins Tax shows mixed results across 140 total reviews. The company excels in Professionalism & Support with 95.7% positive sentiment across 46 mentions, with customers noting staff "went above and beyond in her support and kindness" and provided "wonderful job explaining the services." However, significant concerns emerge in other areas, particularly Communication & Transparency (37.5% positive) and Cost & Value (27.8% positive). Customers frequently complain about poor communication, with one stating "LEAVE A VOICEMAIL AND WE WILL NEVER CALL YOU BACK," while others cite cost issues, reporting being "quoted 10 times the cost" and charged "8000" in fees. Trust & Reliability shows just 31.3% positive sentiment, with some customers calling the company "crooked and dishonest."
Strengths
1
Exceptional staff professionalism with 95.7% positive sentiment across 46 mentions, consistently praised for being knowledgeable, supportive, and going above and beyond for clients.
2
Reasonable process efficiency when cases move forward, with 58.3% positive sentiment for Process & Timeliness, including same-day filing capabilities.
3
Some documented success stories, with 57.1% positive sentiment for Service Quality, including cases where clients "received 6 checks from the IRS" and had tax debts "lowered completely."
Weaknesses
1
Poor communication practices with only 37.5% positive sentiment, including frequent complaints about unreturned calls and lack of status updates.
2
High cost concerns with just 27.8% positive sentiment for Cost & Value, with customers reporting unexpected fees and charges significantly higher than quoted.
3
Trust and reliability issues with only 31.3% positive sentiment, including accusations of dishonesty and failure to deliver promised results.
Positive
Complaint
Click on comment to see details
1. Professionalism & Support
really knowledgeable about our situation
thankful to have her in our corner
2. Service Quality
Travis Watkins abandoned my case and they took my money without fully holding up to their end of the deal.
3. Communication & Transparency
haven’t heard back since September 2025. No emails or call back
I emailed them to be more specific.
4. Cost & Value
I could have done this on my own and saved $15,600.00
5. Trust & Reliability
6. Process & Timeliness
7. Financial Arrangements
Customer review highlights
Representative verified feedback from customers
Positive · Professionalism & Support
So far so good. We just started with Travis Watkins Tax. We're working with Angela. She is really knowledgeable about our situation. And let us know what our options were. We really feel we are in good hands. Looking forward to a positive outcome a great outcome. Seems very hopeful. W and C Anderson
Positive · Trust & Reliability
So far so good. We just started with Travis Watkins Tax. We're working with Angela. She is really knowledgeable about our situation. And let us know what our options were. We really feel we are in good hands. Looking forward to a positive outcome a great outcome. Seems very hopeful. W and C Anderson
Positive · Professionalism & Support
great personality,, very helpful,, thankful to have her in our corner
Positive · Professionalism & Support
We are glad we chose Travis Watkins Tax to help us in our Oklahoma tax issue and really want to thank Angelina for her candor common sense and understanding of our issues with the tax commission of Oklahoma. We also found her to be very professional and knowledgeable. Doyle and Brenda Maggard
FAQs
Quick answers based on verified editorial data
Is Travis Watkins Tax legitimate?
Yes, Travis Watkins Tax is a legitimate company founded in 2002 and operating from Oklahoma City. However, it has a concerning 1.0 BBB rating based on 9 reviews, though maintains a 4.4 Google rating across 131 reviews. The company has been in business for over 20 years, indicating legitimate operations despite mixed customer satisfaction.
What do customers say about Travis Watkins Tax?
Customer feedback is highly polarized across 140 total reviews. Positive experiences highlight exceptional staff support (95.7% positive sentiment), with customers praising staff who "went above and beyond in her support and kindness." However, negative experiences focus on communication failures, with complaints like "LEAVE A VOICEMAIL AND WE WILL NEVER CALL YOU BACK" and cost issues where clients were "quoted 10 times the cost."
What are the complaints about Travis Watkins Tax?
The company has 8 BBB complaints with a 50% resolution rate. Common complaints include poor communication (customers assigned multiple team members requiring repeated explanations), unexpected high fees, and cases dragging on for years without results. One customer paid $7,000 with no meaningful service, while another's tax debt doubled over 7 years of inactivity.
How does Travis Watkins Tax compare to other tax relief companies?
Travis Watkins Tax's 1.0 BBB rating is significantly below industry standards, though its 4.4 Google rating is more competitive. The company's 95.7% positive sentiment for staff professionalism stands out positively, but its 27.8% positive sentiment for cost and value and 37.5% for communication are concerning compared to industry leaders.
What are Travis Watkins Tax's fees and pricing structure?
Customer feedback reveals significant pricing concerns, with only 27.8% positive sentiment for Cost & Value. Complaints include being "quoted 10 times the cost" of initial estimates and unexpected charges of $8,000. However, satisfied customers have noted "fees were very reasonable" and the service being "very reasonably priced," suggesting inconsistent pricing experiences.
How is Travis Watkins Tax's communication with clients?
Communication is a major weakness with only 37.5% positive sentiment across 24 mentions. Common complaints include unreturned voicemails, months-long communication gaps, and clients being assigned multiple team members requiring repeated case explanations. Positive experiences mention staff "keeping me informed along the way" and "communication was great," but these appear to be exceptions.
How long does Travis Watkins Tax take to resolve cases?
Timeline experiences vary significantly, with 58.3% positive sentiment for Process & Timeliness. Some clients report efficient service with same-day filing capabilities and describe the process as "extremely easy." However, problematic cases can drag on for years, with one complaint mentioning a case that "should have been closed years ago" and another describing a "7-year" ordeal with no resolution.
Can Travis Watkins Tax be trusted to deliver results?
Trust metrics are concerning, with only 31.3% positive sentiment for Trust & Reliability across 16 mentions. While some customers confirm the company "did everything they said they would do" and "really can do what they advertise," others report the company as "crooked and dishonest" with promises of debt reduction that weren't delivered.
Platform Breakdown
BBB
8 reviews
1.00
Trustpilot
No reviews
N/A
Google
133 reviews
4.30