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True Resolve Tax Professionals logoTrue Resolve Tax Professionals

True Resolve Tax Professionals, established in 2012, operates from 91 Union St, Hamburg, NY 14075. The company specializes in tax resolution services and maintains an online presence at trueresolvetax.com.

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Trust score
5.89 /10
34+
verified reviews analyzed

Editorial Highlights

Based on 32 customer reviews, True Resolve Tax Professionals maintains a 4.7-star Google Maps rating with generally positive customer feedback. The company shows particular strength in professionalism and support, achieving a 100% positive rating across 16 mentions, with customers describing them as "extremely professional, personable and just overall great to work with" and "knowledgeable and professional." Communication and transparency receive more mixed feedback at 66.7% positive across 12 mentions, with customers praising same-day responses while others cited issues with unresponsiveness and unprofessional after-hours calls. Cost and value sentiment stands at 77.8% positive, with one customer noting services were "worth the small amount I payed" while another called their experience "a total waste of $5000."

Strengths

1

Exceptional professionalism with 100% positive feedback across 16 customer mentions, with clients consistently praising their professional and personable approach.

2

Efficient process management with 100% positive ratings for timeliness across 7 mentions, with customers noting work is "completed in a timely manner" and processes are "streamlined."

3

Flexible financial arrangements scoring 100% positive across 2 mentions, including options for splitting payments and refunding initial down payments when appropriate.

Show all strengths
4

Strong service delivery with 77.8% positive feedback, successfully negotiating settlements and preventing IRS account freezes for clients.

Weaknesses

1

Communication consistency issues, with only 66.7% positive feedback including concerns about unresponsiveness and unprofessional after-hours calls.

2

Trust and reliability concerns reflected in just 50% positive sentiment across limited mentions, with one customer noting a "second party review saved me."

3

Cost-effectiveness disputes, with 77.8% positive rating in cost and value masking significant dissatisfaction from customers who felt they received poor value for substantial fees paid.

Positive

Complaint

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1. Professionalism & Support

100% Positive

very professional, patient and knowledgeable

Kailee was so helpful and explained everything

2. Communication & Transparency

67% Positive

unresponsive, changed people handling my case

unresponsive

3. Service Quality

78% Positive

stopping IRS from freezing my account

couldn't even get my taxes reduced by $10

4. Cost & Value

78% Positive

prices are clear and unbelievably reasonable

just a total waste of $5000

5. Process & Timeliness

100% Positive

timely, well organized

made it pain-free

6. Trust & Reliability

50% Positive

review by a second party saved me

7. Financial Arrangements

100% Positive

refunded our initial down payment

splitting payment over 2 months

FAQs

Quick answers based on verified editorial data

Is True Resolve Tax Professionals legitimate?
Yes, True Resolve Tax Professionals is a legitimate tax resolution company established in 2012. The company maintains a 4.7-star Google Maps rating based on 32 customer reviews and operates from a physical address in Hamburg, NY. With over a decade in business, they have demonstrated operational stability in the tax relief industry.
What do customers say about True Resolve Tax Professionals?
Customer feedback is predominantly positive, with particular praise for professionalism achieving 100% positive mentions. Customers describe the team as "extremely professional, personable and just overall great to work with" and note they "made the whole process super easy and stream-lined." However, some communication issues exist, with mixed feedback including both praise for same-day responses and criticism for unresponsiveness.
What are the complaints about True Resolve Tax Professionals?
Based on available review data, complaints are relatively minimal given the 4.7-star Google rating. The main concerns center on communication consistency (66.7% positive) and occasional trust issues. Some customers have reported unresponsiveness and unprofessional after-hours calls, while others questioned value for money paid.
How does True Resolve Tax Professionals compare to other tax relief companies?
True Resolve Tax Professionals stands out with exceptional professionalism scores (100% positive across 16 mentions) and perfect timeliness ratings. Their 4.7-star Google rating from 32 reviews demonstrates above-average customer satisfaction. The company's strength in flexible financial arrangements and streamlined processes gives them competitive advantages in the tax relief sector.
What are True Resolve Tax Professionals' pricing and payment options?
Customer feedback indicates True Resolve offers transparent, flat-fee pricing structures with 77.8% positive sentiment on cost and value. The company provides flexible payment arrangements, including options to split payments over multiple months. However, pricing experiences vary significantly, with some customers finding services reasonably priced while others felt they paid too much for results received.
How quickly does True Resolve Tax Professionals resolve tax issues?
True Resolve receives perfect ratings for timeliness with 100% positive feedback across process and timeline mentions. Customers consistently report that work is "completed in a timely manner" and cases are "handled expeditiously, professionally and in a timely manner." The company has successfully prevented immediate IRS actions like account freezes for time-sensitive cases.
How is True Resolve Tax Professionals' communication with clients?
Communication receives mixed reviews with 66.7% positive feedback across 12 mentions. Positive aspects include same-day responses to questions and proactive reminders about important deadlines. However, some customers have experienced unresponsiveness and complained about unprofessional calls after 7 PM, indicating inconsistency in communication standards.
What types of tax problems does True Resolve Tax Professionals handle?
Based on customer feedback, True Resolve successfully handles various IRS issues including settlement negotiations, preventing account freezes, and resolving back tax obligations. Customer testimonials mention successful offer negotiations with the IRS and stopping enforcement actions. Their service quality receives 77.8% positive feedback, though results can vary significantly between cases.

Platform Breakdown

BBB
BBB

No reviews

N/A
BBB
Trustpilot

No reviews

0.00
BBB
Google

32 reviews

4.70