Positive · Service Quality
My husband had passed in September last year. I was unable to obtain the necessary documents needed to file taxes. US Tax was able to obtain the documents needed to complete and file the taxes.
Rank #142
U S Tax Solutions
U S Tax Solutions has been serving clients since 1988 from their location at 4841 Hixson Pike F, Hixson, TN 37343. The company operates through their website at ustaxsolutionsinc.com, providing tax preparation and related services to individuals and businesses.
Trust score
6.03 /10
52+
verified reviews analyzed
Editorial Highlights
Based on 46 customer reviews, U S Tax Solutions maintains a 4.7-star rating on Google Maps, reflecting predominantly positive customer sentiment. The company excels in professionalism and support with 85.7% positive feedback across 21 mentions, and communication receives 88.9% positive ratings from 9 reviews. Customers frequently praise the team's expertise, with one noting they are "very knowledgeable, and responsive and thorough," while another emphasized they "go over and beyond in many ways." A satisfied client stated the service has been "very valuable to us over the years," highlighting the company's long-term client relationships.
Strengths
1
Service Quality stands out as a perfect category with 100% positive feedback across 8 mentions, with customers reporting that the company "resolved all my issues" and helped clients when "Tax solutions helped me clean up the mess."
2
Process efficiency receives universal praise (100% positive across 6 mentions), with clients noting "They make taxes less daunting" and "all the stress is taken off completely."
3
Trust and reliability achieve 100% positive sentiment, with customers stating "You can trust US solutions" and "I would not trust anyone else."
Show all strengths
4
Communication and transparency earn 88.9% positive feedback, with clients appreciating "clear explanations" and that staff are "always there to answer you questions."
Weaknesses
1
Cost and value concerns represent the primary area for improvement, with only 75% positive sentiment across 4 mentions, including one customer who noted "they found reasons to increase my price."
2
Isolated professionalism issues appear in 14.3% of feedback, with rare instances of customers reporting staff "became vindictive, or arrogant" and one case where a staff member "decided to hang up on me."
3
Minor communication gaps occur in 11.1% of cases, with one customer reporting confusion about document handling, "telling me they did not send those documents."
Positive
Complaint
Click on comment to see details
1. Professionalism & Support
USTax Solutions is very helpful in all tax concerns
she decided to hang up on me
2. Service Quality
able to obtain the documents needed to complete and file the taxes
John worked on my taxes so I was able to file on time
3. Communication & Transparency
telling me they did not send those documents
4. Process & Timeliness
5. Cost & Value
they found reasons to increase my price
6. Trust & Reliability
They work hard to get you your best return
7. Financial Arrangements
Customer review highlights
Representative verified feedback from customers
Positive · Service Quality
US Tax Solutions is a great choice for preparing your income taxes. They work hard to get you your best return. They deal with the IRS so you don’t have to! I was running late to turn my taxes in, but John worked on my taxes so I was able to file on time. They are very good and also so honest. This is the best tax place I’ve ever used!
Positive · Trust & Reliability
US Tax Solutions is a great choice for preparing your income taxes. They work hard to get you your best return. They deal with the IRS so you don’t have to! I was running late to turn my taxes in, but John worked on my taxes so I was able to file on time. They are very good and also so honest. This is the best tax place I’ve ever used!
Positive · Service Quality
Highly recommend US Tax Solutions. They were efficient and effective at handling my tax issues. I couldn't recommend enough.
Positive · Professionalism & Support
Excellent service! USTax Solutions is very helpful in all tax concerns. They respond quickly to any concerns and take our concerns seriously!
FAQs
Quick answers based on verified editorial data
Is U S Tax Solutions legitimate?
Yes, U S Tax Solutions is a legitimate tax service company that has been operating since 1988. The company maintains a 4.7-star rating on Google Maps based on 46 customer reviews, indicating a strong track record of customer satisfaction over more than three decades in business.
What do customers say about U S Tax Solutions?
Customer feedback is predominantly positive, with 85.7% positive sentiment for professionalism and support. Clients frequently praise the staff as "very knowledgeable, and responsive and thorough" and note they "go over and beyond in many ways." Many customers emphasize long-term satisfaction, with one stating the service has been "very valuable to us over the years."
What are the complaints about U S Tax Solutions?
Complaints are minimal based on available review data. The most common concerns involve pricing, with 25% of cost-related feedback noting issues like finding "reasons to increase my price." Rare instances of unprofessional behavior have been reported, including isolated cases of staff being "vindictive, or arrogant," but these represent a small fraction of overall feedback.
How does U S Tax Solutions compare to other tax relief companies?
U S Tax Solutions stands out with perfect 100% positive ratings in service quality, process efficiency, and trust/reliability categories. Their 4.7-star Google Maps rating from 46 reviews and 35+ years in business demonstrate above-average stability compared to newer tax service providers. The company's strength in resolving complex tax issues sets them apart from basic preparation services.
What do customers say about U S Tax Solutions' pricing and value?
Customer opinions on pricing are mixed, with 75% positive sentiment in the cost and value category. Satisfied customers note the service provides "peace of mind that is well worth the price" and is "worth every penny," with many feeling "confident that they save me money every year." However, some clients have expressed concerns about price increases during service.
How responsive is U S Tax Solutions' communication?
Communication receives strong ratings with 88.9% positive feedback from customers. Clients appreciate the "clear explanations" and note that staff are "always there to answer you questions." The company is praised for responding "quickly to any concerns," though occasional miscommunications about document handling have been reported.
How effective is U S Tax Solutions at resolving tax problems?
U S Tax Solutions achieves perfect 100% positive feedback in service quality, with customers reporting they "resolved all my issues" and helped when other preparers created problems. One client noted "Tax solutions helped me clean up the mess" and another mentioned they "amended our return and got us the money we overpaid back," demonstrating strong problem-solving capabilities.
What is the typical experience working with U S Tax Solutions?
The typical client experience is highly positive, with 100% positive feedback on process and timeliness. Customers consistently report that "They make taxes less daunting" and "all the stress is taken off completely." The company is praised for making "taxes easy" and providing a streamlined experience that removes the complexity from tax preparation.
Platform Breakdown
BBB
No reviews
N/A
Trustpilot
No reviews
N/A
Google
48 reviews
4.70