Rank #139

Urgent Tax Help

Urgent Tax Help, founded in 2014, operates from 75 Broadway #202, San Francisco, CA 94111. The company provides tax resolution services through their website at urgenttaxhelp.org.

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Trust score

6.08 /10

verified reviews analyzed

Editorial Highlights

Urgent Tax Help faces severe reputation challenges, with 100% of customer feedback classified as complaints across all review categories. The company maintains extremely low ratings across platforms: 1.0 stars on both BBB (1 review) and Google Maps (2 reviews), totaling just 3 total reviews. Customer experiences reflect complete dissatisfaction, with one reviewer stating "I gat screwed by them and i don,t want them to ***** anyone else" and another complaining "completely unresponsive" and "not answering my questions." Communication and transparency issues are most frequently mentioned (4 mentions), followed closely by cost and value concerns (3 mentions).

Strengths

No strengths available yet.

Weaknesses

Communication and transparency failures are the top concern, with 0% positive feedback across 4 mentions, including customers reporting the company as "completely unresponsive" and "not answering my questions."

Cost and value issues show 0% satisfaction across 3 mentions, with customers complaining about being "charged double for the services" and quoted "4300 for tax resolution."

Service quality problems include failed tax resolution attempts, with one customer noting "the firm was not successful in obtaining this information" and another stating "they actually cost me thousands by not knowing how to file taxes."

Positive

Complaint

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1. Communication & Transparency

0% Positive

not answering my questions

opposite of what i was told

2. Cost & Value

0% Positive

y'all want to charge me 4300 for tax resolution, OR $4500

y'all want to charge me 4300 for tax resolution

3. Service Quality

0% Positive

they actually cost me thousands by not knowing how to file taxes.

the firm was not successful in obtaining this information

4. Financial Arrangements

0% Positive

never received a refund

5. Trust & Reliability

0% Positive

I gat screwed by them and i don,t want them to ***** anyone else.

6. Professionalism & Support

0% Positive

they do not understand basic taxes.

FAQs

Quick answers based on verified editorial data

Is Urgent Tax Help legitimate?

Urgent Tax Help has been in business since 2014 and maintains a website, but their legitimacy is questionable based on customer feedback. The company has a 1.0-star rating on BBB (1 review) and 1.0 stars on Google Maps (2 reviews), with only 3 total reviews across all platforms. All customer feedback consists of complaints, raising concerns about their business practices.

What do customers say about Urgent Tax Help?

Customer sentiment is universally negative, with 100% of feedback classified as complaints. Customers report being "completely unresponsive" and complain about communication issues, overcharging, and failed services. One reviewer stated "I gat screwed by them and i don,t want them to ***** anyone else," while another mentioned being "charged double for the services." No positive customer experiences have been documented.

What are the complaints about Urgent Tax Help?

Urgent Tax Help has 2 unresolved BBB complaints with a 0% resolution rate. Complaints include a $2,500 penalty abatement case that failed, with the company refusing to provide refunds or respond to customer communications. One complainant described them as a "scam organization" after being unable to get responses to refund requests since October 2023.

How does Urgent Tax Help compare to other tax relief companies?

Urgent Tax Help performs significantly below industry standards with 1.0-star ratings across review platforms and 100% complaint rates. Most reputable tax relief companies maintain ratings above 3.0 stars and have mixed positive and negative feedback. The company's complete lack of positive reviews and 0% complaint resolution rate places it at the bottom of the industry.

How much does Urgent Tax Help charge for services?

Based on customer complaints, Urgent Tax Help has charged $2,500 for penalty abatement services and quoted $4,300 for tax resolution services. Customers report being "charged double for the services" and express dissatisfaction with the value received, with 0% positive feedback in the cost and value category across 3 mentions.

Does Urgent Tax Help respond to customer communications?

Customer feedback indicates severe communication problems, with 0% positive responses across 4 mentions in the communication and transparency category. Customers report the company as "completely unresponsive" and "not answering my questions." Multiple complainants mention the company refusing to return calls or respond to emails, particularly regarding refund requests.

What is Urgent Tax Help's success rate with tax resolution?

Based on available customer feedback, Urgent Tax Help's success rate appears to be very low. Service quality shows 0% positive feedback, with customers reporting "the firm was not successful in obtaining this information" and that "they actually cost me thousands by not knowing how to file taxes." One specific case involved a failed IRS penalty abatement request that was denied in writing.

Does Urgent Tax Help offer refunds for unsuccessful cases?

Customer complaints suggest Urgent Tax Help does not provide refunds even for unsuccessful cases. Multiple customers report requesting refunds after failed services, with one stating they "never received a refund" and another describing months of ignored refund requests dating back to July 2023 for a $2,500 unsuccessful penalty abatement case.

Platform Breakdown

BBB

1 reviews

1.00

Trustpilot

No reviews

N/A

Google

2 reviews

1.00