Positive · Financial Arrangements
Do not be foolish, the positive reviews here are made by their own people. It took me while but eventually was able to get my money back from them with the help of swiftchargeback.us
Rank #181
Vanguard & Associates
Vanguard & Associates is a tax relief company founded in 2017 and based in Los Angeles, California. The company operates from 1601 Vine St, Los Angeles, CA 90028 and maintains a web presence at vanguardandassociates.com.
Trust score
5.58 /10
26+
verified reviews analyzed
Editorial Highlights
Based on 16 Google Maps reviews, Vanguard & Associates holds a 2.3-star rating, reflecting mixed customer experiences with significant areas of concern. Trust & Reliability shows 0% positive sentiment across 11 mentions, with customers citing issues like "money back guarantee" problems and claims "they rip you off." However, some customers report positive experiences, with one stating "kept me informed every step of the way" and another noting "I got constant updates." Communication & Transparency receives only 30% positive sentiment despite some customers praising being "kept in the loop every step of the way," while others report being unable to "get in touch with them for over twelve months."
Strengths
1
Service Quality stands out as the company's strongest area with 100% positive sentiment across 8 mentions. Customers report successful outcomes, with one noting "my record with the IRS was cleaned up" and another stating the company "helped me cancel my timeshare contract."
2
Professionalism & Support also achieves 100% positive sentiment across 3 mentions. Clients appreciate that staff "had answers to all of my questions" and "felt like they went out their way to do everything they could for me."
3
Process efficiency receives some recognition, with 20% positive sentiment among those who had favorable experiences. One customer mentioned "They made everything super easy" and another felt relieved after the initial consultation.
Weaknesses
1
Trust & Reliability is the most significant concern, with 0% positive sentiment across 11 mentions. Customers express serious concerns about the company's reliability and business practices.
2
Communication & Transparency problems affect customer satisfaction, with only 30% positive sentiment. Many clients report difficulty reaching the company, with complaints of "No response" and extended periods without contact.
3
Financial Arrangements show concerning patterns with only 25% positive sentiment across 4 mentions. Customers report issues with refunds and responsiveness regarding financial matters.
Positive
Complaint
Click on comment to see details
1. Trust & Reliability
they would refund my money. Well, it is now October 2021, 2.5 YEARS later - no resolution.
positive reviews here are made by their own people
2. Communication & Transparency
not been able to get in touch with them for over twelve months
3. Process & Timeliness
no resolution. They simply turned it over to a timeshare release law firm
4. Service Quality
helped me cancel my timeshare contract
helped me get out of my timeshare contract
5. Financial Arrangements
Needless to say, I have not had money refunded
6. Professionalism & Support
Customer review highlights
Representative verified feedback from customers
Positive · Process & Timeliness
My family has multiple timeshares and was looking to get out of one of them. The process was really difficult until we connected with vangaurd andd associated. They made everything super easy.
Positive · Service Quality
I was very skeptical of yet another one of these services. I had nothing to lose so I called Vanguard & Associates. Vanguard kept me in the loop every step of the way, very professional and empathetic. After a few weeks they delivered the best news ever. I was free of this contract. I am forever grateful!
Positive · Communication & Transparency
I was very skeptical of yet another one of these services. I had nothing to lose so I called Vanguard & Associates. Vanguard kept me in the loop every step of the way, very professional and empathetic. After a few weeks they delivered the best news ever. I was free of this contract. I am forever grateful!
Positive · Service Quality
Vanguard & Associates helped me get out of my timeshare contract. After months of dealing with lawyers who claimed to be experts in this this field, finally came across Vanguard and decided to give them a try. Vanguard kept me informed every step of the way and reached out when they needed something from my end. Receiving that call with the good news was the ultimate. I'd definitely recommend Vanguard & Associates if you are looking to get out of your timeshare contract!
FAQs
Quick answers based on verified editorial data
Is Vanguard & Associates legitimate?
Vanguard & Associates is a tax relief company established in 2017 and based in Los Angeles, California. However, the company's legitimacy is questioned by its low 2.3-star rating on Google Maps based on 16 reviews, with significant trust and reliability concerns reported by customers.
What do customers say about Vanguard & Associates?
Customer feedback is mixed but leans negative. While some praise the service quality, noting "my record with the IRS was cleaned up," and appreciate being "kept in the loop every step of the way," many express serious concerns. Common complaints include trust issues with customers claiming "they rip you off" and communication problems where clients report being unable to "get in touch with them for over twelve months."
What are the complaints about Vanguard & Associates?
Based on available review data, the most frequent complaints involve trust and reliability issues (0% positive sentiment), poor communication and transparency (30% positive), and problems with financial arrangements (25% positive). Customers report difficulties with money-back guarantees, lack of responsiveness, and extended periods without progress or contact.
How does Vanguard & Associates compare to other tax relief companies?
With a 2.3-star Google Maps rating, Vanguard & Associates falls significantly below industry standards for tax relief companies. The company's 0% positive sentiment in trust and reliability, combined with widespread communication issues, places it in the lower tier of tax relief providers based on customer satisfaction metrics.
How long does the Vanguard & Associates tax relief process take?
Process timeliness receives mixed feedback with only 20% positive sentiment. While some customers report efficient service with one stating "They made everything super easy," others experience significant delays. One customer complained "It has been over 15 months and no sign" of resolution, indicating inconsistent processing times.
Does Vanguard & Associates communicate well with clients?
Communication is a significant weakness for Vanguard & Associates, with only 30% positive sentiment in this area. While some customers appreciate being "kept informed every step of the way," many report serious communication failures, including being unable to reach the company for extended periods and receiving "No response" to inquiries.
What are Vanguard & Associates' main strengths?
When Vanguard & Associates does deliver services, customers report high satisfaction with service quality (100% positive sentiment) and professionalism (100% positive sentiment). Clients have successfully resolved IRS issues, with one noting their "record with the IRS was cleaned up," and appreciate the staff's knowledge and helpfulness when accessible.
Are there refund issues with Vanguard & Associates?
Financial arrangements show concerning patterns with only 25% positive sentiment. While one customer reported being "able to get my money back," others have experienced difficulties with refunds and financial responsiveness. Some customers report that the company "did not answer the phone or call back or return emails" regarding financial matters.
Platform Breakdown
BBB
No reviews
N/A
Trustpilot
No reviews
N/A
Google
16 reviews
2.30