Positive · Communication & Transparency
Ms Cathy , Mr Joe, Ms Kim are so great they keep you up to date on everything. They give us the very best advice. Not ones have they directed us in a bad direction. I would recommend them to anyone.
Rank #56
Victory Tax Solutions
Victory Tax Solutions, founded in 2011, operates from Ann Arbor, Michigan, providing tax resolution services to individuals and businesses facing IRS debt issues. The company maintains an online presence at victorytaxsolutions.com and has accumulated substantial customer feedback across multiple review platforms.
Trust score
7.21 /10
395+
verified reviews analyzed
Editorial Highlights
Victory Tax Solutions maintains a strong reputation across 394 total reviews, with particularly high marks in service quality (97% positive across 168 mentions) and professionalism & support (98.1% positive across 154 mentions). The company earns a 3.9/5 rating on Trustpilot from 372 reviews, though Google Maps shows a lower 2.9/5 from 22 reviews. Customers frequently praise the results, with one noting "I owed $160,000 Dollars last May I owe less then $2,900.00 dollars to the IRS Today" and another stating "my case was settled with the IRS in my favor." However, some customers report unresolved issues, with complaints like "2yrs later and the Irs says we still owe the back taxes" highlighting occasional service gaps.
Strengths
1
Exceptional professionalism and support, with 98.1% positive feedback across 154 mentions, as customers consistently praise staff knowledge and empathy.
2
Outstanding service quality results, achieving 97% positive sentiment across 168 mentions, with clients reporting significant tax debt reductions and favorable IRS settlements.
3
Efficient process management, earning 94.7% positive feedback across 57 mentions, with customers noting swift and accurate handling of their cases.
Show all strengths
4
Strong financial arrangement flexibility, with 91.2% positive sentiment across 34 mentions, including accommodating payment plans and refund policies when appropriate.
Weaknesses
1
Cost and value concerns represent the primary weakness, with only 67.7% positive sentiment across 31 mentions, as some customers report unexpected additional fees and question overall value proposition.
2
Communication and transparency issues affect 16.9% of mentions (83 total), with some clients reporting unreturned calls and unclear process explanations.
3
Trust and reliability concerns surface in 18% of cases (61 mentions), with isolated reports of unmet promises and service delivery issues.
Positive
Complaint
Click on comment to see details
1. Service Quality
worked with us to eliminate our IRS tax debt
2. Professionalism & Support
They are a caring, compassionate group of people
They worked together to get the job done in a very professional way
3. Communication & Transparency
they keep you up to date on everything
without even contacting them they sent me Postcards and listing my debt
4. Trust & Reliability
I’m starting to feel like this whole thing is a scam
5. Process & Timeliness
6. Financial Arrangements
7. Cost & Value
I was charged $300 + amount to re-submit my case
Customer review highlights
Representative verified feedback from customers
Positive · Service Quality
Victory Tax Solutions worked with us to eliminate our IRS tax debt. Following a series of unfortunate events, we found ourselves with a huge debt that we would not have been able to repay. We could not have gotten through this mess without the help of the dedicated people at Victory Tax Solutions! They are a caring, compassionate group of people and are very easy to work with. I highly recommend them to anyone who is facing tax problems. Thank you, from the bottom of our hearts! Cheri & Jack
Positive · Professionalism & Support
Victory Tax Solutions worked with us to eliminate our IRS tax debt. Following a series of unfortunate events, we found ourselves with a huge debt that we would not have been able to repay. We could not have gotten through this mess without the help of the dedicated people at Victory Tax Solutions! They are a caring, compassionate group of people and are very easy to work with. I highly recommend them to anyone who is facing tax problems. Thank you, from the bottom of our hearts! Cheri & Jack
Positive · Professionalism & Support
Attorney Lyle Warren, and Ms Cathy Brock worked very, very hard on my case. They worked together to get the job done in a very professional way. I highly recommend Victor Tax you won't be disappointed with their service. Also I want to thank Joe and the whole staff. Thank you, Phyllis Graves
Positive · Professionalism & Support
We owed a lot of taxes that were owed and that had accumulated throughout the years. They were very attentive from the beginning to the end of the process. Catherine Brock was truly a blessing in helping us and helping ensure that we will be okay. She gave us advice on what we needed to do going forward and that she would be there to remind us so that we could stay on track. We would recommend this company, especially, Catherine Brock that did an amazing job so that we can have the "VICTORY"
FAQs
Quick answers based on verified editorial data
Is Victory Tax Solutions legitimate?
Yes, Victory Tax Solutions is a legitimate tax relief company founded in 2011 and based in Ann Arbor, Michigan. The company has accumulated 394 total reviews across multiple platforms, including a 3.9/5 rating on Trustpilot from 372 customers, demonstrating over a decade of active business operations.
What do customers say about Victory Tax Solutions?
Customer feedback is overwhelmingly positive, with 97% positive sentiment for service quality and 98.1% for professionalism. Clients report significant results, with one customer stating "I owed $160,000 Dollars last May I owe less then $2,900.00 dollars to the IRS Today." However, some customers have experienced issues, with complaints like "2yrs later and the Irs says we still owe the back taxes" representing the minority of experiences.
What are the complaints about Victory Tax Solutions?
Based on available review data, complaints are minimal and typically center on cost transparency and communication issues. The most serious concerns involve cases where customers report "0 results" or feeling that "VTS scammed me," though these represent a small percentage of the overall feedback across 394 reviews.
How does Victory Tax Solutions compare to other tax relief companies?
Victory Tax Solutions stands out with exceptionally high positive sentiment rates in key areas - 98.1% for professionalism and 97% for service quality. These metrics, combined with their 3.9/5 Trustpilot rating from a substantial 372 reviews, position them competitively in the tax relief industry, particularly for service delivery and staff expertise.
What are Victory Tax Solutions' fees and pricing structure?
Pricing represents Victory Tax Solutions' weakest area, with only 67.7% positive sentiment across 31 cost-related mentions. Some customers report unexpected additional fees, with complaints about "requiring an additional $3200" and situations where "the amount we paid upfront to get started was a quarter of what they asked for later." However, others find the service "reasonably priced where we could afford it."
How long does Victory Tax Solutions take to resolve tax issues?
Victory Tax Solutions receives strong marks for timeliness, with 94.7% positive sentiment across 57 process-related mentions. Customers report the company "worked so swiftly and accurately" and established "manageable payment plans." However, some clients experienced delays, with isolated reports of "very slow preparation" in case handling.
Does Victory Tax Solutions offer payment plans?
Yes, Victory Tax Solutions offers flexible payment arrangements, earning 91.2% positive sentiment across 34 financial arrangement mentions. Customers report "payment plans that were more than accommodating" and being "put on a flexible payment plan." The company also demonstrates willingness to provide refunds when appropriate, with some clients noting they "refunded my entire retainer."
How well does Victory Tax Solutions communicate with clients?
Communication receives mixed feedback, with 83.1% positive sentiment across 83 mentions. Many clients appreciate being kept "informed at all aspects of your case" with "regular phone calls or emails." However, some customers report communication breakdowns, stating "Victory Tax Solutions will not return our calls" and issues with transparency in the process.
Platform Breakdown
BBB
No reviews
N/A
Trustpilot
No reviews
3.90
Google
23 reviews
2.80