Rank #208

Wall & Associates

Wall & Associates is a tax relief company that helps consumers resolve IRS issues and tax debt problems. The company operates through their website at wallandassociates.net, offering various tax resolution services to individuals facing collection actions.

Visit website

Trust score

4.03 /10

121+

verified reviews analyzed

Editorial Highlights

Wall & Associates has a concerning reputation based on 123 Trustpilot reviews, earning just a 1.7-star rating. Customer feedback reveals significant trust issues, with only 27.3% of mentions regarding reliability being positive. One satisfied customer noted, "MY TAX LIEN SITUATION, WAS SOLVED QUITE EFFECTIVELY," while another stated "we're finally free." However, negative experiences dominate, with customers reporting "THIS COMPANY AND EVERYONE IN IT IS FRAUDULENT" and "they take your money and then do NOTHING." The company shows strength in professionalism, with 93.6% positive mentions, as one client praised: "Jessica has been a God send; and is absolutely awesome in knowing the ins and outs of dealing with the IRS."

Strengths

Professional staff support stands out as the company's strongest asset, with 93.6% positive sentiment across 47 mentions. Customers consistently praise individual staff members for their expertise and caring approach.

Service quality receives positive feedback in 67.7% of mentions, with clients noting effective resolution of tax liens and successful negotiations with the IRS.

Communication shows mixed but notable positive elements, with 51.4% of mentions being favorable, particularly regarding keeping clients informed throughout the process.

Weaknesses

Financial arrangements present the most significant concern, with only 10% positive sentiment across mentions. Customers report paying substantial fees with minimal results, including one client who "paid Wall & Associates $400 a month for 6 years - that's $24,000."

Cost and value perception is overwhelmingly negative, with just 15.8% positive mentions. Multiple customers report "paying more than I owed the IRS" and feeling overcharged for services.

Trust and reliability issues affect 73% of related mentions negatively, with customers describing the company as "NOT trustworthy at all" and reporting experiences of being misled about services and outcomes.

Positive

Complaint

Click on comment to see details

1. Service Quality

68% Positive

no resolution to my case

did nothing

2. Professionalism & Support

94% Positive

professional attitude

professional attributes

3. Communication & Transparency

51% Positive

Communication was lacking

No communication

4. Trust & Reliability

27% Positive

not living up to the promise

This is a scam

5. Cost & Value

16% Positive

Took over 10k

paying 500 a month for 2 1/2 years

6. Process & Timeliness

50% Positive

Rep. kept moving my appointments

The longer they take the more you pay

7. Financial Arrangements

10% Positive

not get it done

Wall will not give us our money back

FAQs

Quick answers based on verified editorial data

Is Wall & Associates legitimate?

Wall & Associates is a tax relief company with a concerning 1.7-star rating on Trustpilot based on 123 customer reviews. While they maintain a website and provide tax resolution services, the low rating and significant customer complaints about trustworthiness raise questions about their legitimacy and business practices.

What do customers say about Wall & Associates?

Customer feedback is predominantly negative across 123 Trustpilot reviews. While some clients report successful tax lien resolutions and praise individual staff members like Jessica for being "a God send," the majority express serious concerns. Common complaints include "they take your money and then do NOTHING" and accusations of fraudulent practices, with only 27.3% of trust-related mentions being positive.

What are the complaints about Wall & Associates?

The most frequent complaints involve financial practices, with customers reporting excessive fees and poor value. One client paid "$400 a month for 6 years - that's $24,000" with unsatisfactory results. Other major issues include lack of communication, failure to deliver promised services, and customers feeling they paid more to the company than they owed the IRS.

How does Wall & Associates compare to other tax relief companies?

Wall & Associates performs poorly compared to industry standards, with a 1.7-star Trustpilot rating significantly below the typical 3-4 star range of reputable tax relief companies. The company's 27.3% positive trust rating and 15.8% positive cost/value perception indicate substantial performance issues relative to competitors.

What are Wall & Associates' fees and payment plans?

Based on customer reports, Wall & Associates charges substantial fees, with one client paying $400 monthly for six years totaling $24,000. Only 10% of financial arrangement mentions are positive, suggesting customers frequently feel overcharged. Multiple reviews indicate clients paid more to the company than their original IRS debt.

How long does Wall & Associates take to resolve tax issues?

Timeline experiences vary significantly, with 50% of process-related mentions being positive. Some clients report successful resolutions, like one case "settled for $100, in just 14 months." However, others describe lengthy delays with "months (and years) can go by and they're doing nothing" and "months went by with no activity."

Does Wall & Associates communicate well with clients?

Communication receives mixed reviews, with 51.4% positive sentiment across 35 mentions. Some clients appreciate being "kept apprised of events" and having questions answered. However, negative experiences include "lack of communication" and "No communication," indicating inconsistent communication practices across different client experiences.

Are Wall & Associates' staff members professional?

Staff professionalism is the company's strongest area, with 93.6% positive sentiment across 47 mentions. Customers frequently praise individual staff members, describing them as having a "professional attitude" and being "professional, caring, and experienced people." Staff member Jessica receives particularly positive mentions for her IRS expertise.

Platform Breakdown

BBB

No reviews

N/A

Trustpilot

123 reviews

1.70

Google

No reviews

N/A