Rank #78

Washington Tax Services

Washington Tax Services operates from their Seattle location at 506 2nd Ave Suite 1010, having served clients since 1999. The company offers tax relief and preparation services through their website at watax.com.

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Trust score

6.82 /10

203+

verified reviews analyzed

Editorial Highlights

Based on 201 customer reviews across multiple platforms, Washington Tax Services maintains strong customer satisfaction with a 4.7 rating on Google Maps (194 reviews) and 4.43 on BBB (7 reviews). Customers consistently praise the company's professionalism and support, with 96.2% of 104 mentions in this category being positive. Service quality also receives high marks, with 93.3% positive sentiment across 60 mentions. One satisfied customer noted they were "extremely responsive, professional" while another shared that "My OIC was approved." However, some customers have experienced communication issues, with one reporting "no communication whatsoever" and another describing staff as "Unprofessional, rude and short on the phone."

Strengths

Exceptional professionalism and customer support, with 96.2% positive feedback across 104 customer mentions, highlighting knowledgeable and helpful staff.

Strong service quality performance at 93.3% positive sentiment, with customers successfully resolving complex tax issues including offer in compromise approvals and decades-old IRS problems.

Reliable process execution with 88.2% positive feedback on timeliness, with customers praising the company's ability to meet challenging deadlines and make complex processes manageable.

Show all strengths

High trust and reliability ratings at 88.9% positive sentiment, with customers describing the firm as "trustworthy" and having "HONEST and HIGH LEVEL OF INTEGRITY."

Weaknesses

Cost concerns emerge in 20% of pricing-related feedback, with some customers questioning fees like "$1200 to file taxes?!" and "paying their $1,800 fee."

Communication gaps affect 17.1% of transparency-related experiences, with isolated reports of "no communication whatsoever" and customers feeling "brushed off."

Service completion issues in rare cases, including instances where "The company never finished the debt relief portion" and multiple rejected offer in compromise filings.

Positive

Complaint

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1. Professionalism & Support

96% Positive

Marty was incredibly kind

an absolute delight the entire time

2. Service Quality

93% Positive

always on time and accurate

the best resolution—just as they had explained from the beginning

3. Communication & Transparency

81% Positive

even answering emails after hours

followed up to inquire further about what had happened, I was told “it wasn’t an issue” and then hung up on

4. Process & Timeliness

86% Positive

the process couldn't have been easier

followed up for months without hearing back

5. Cost & Value

81% Positive

incredibly cost effective

$1200 to file taxes?!

6. Trust & Reliability

89% Positive

reliable bookkeeping services

offer in compromise filing was not done correctly

7. Financial Arrangements

83% Positive

We got full refund from IRS

I will not get a refund

FAQs

Quick answers based on verified editorial data

Is Washington Tax Services legitimate?

Yes, Washington Tax Services is a legitimate tax relief company established in 1999 with over 25 years in business. The company maintains a 4.7-star rating on Google Maps based on 194 reviews and a 4.43 BBB rating from 7 reviews, demonstrating consistent customer satisfaction across platforms.

What do customers say about Washington Tax Services?

Customer feedback is overwhelmingly positive, with 96.2% positive sentiment for professionalism and support across 104 mentions. Customers frequently describe staff as "very knowledgeable, helpful" and "extremely responsive, professional." Service quality also receives high marks at 93.3% positive, with successful outcomes like "My OIC was approved" and resolving "20 year old issue with the IRS."

What are the complaints about Washington Tax Services?

Washington Tax Services has 4 BBB complaints with 1 resolved. Common complaint themes include service delays, with one customer reporting 6 months of minimal progress on back-tax resolution despite paying $1,400, and communication issues where customers felt they had to repeatedly follow up on their cases.

How does Washington Tax Services compare to other tax relief companies?

Washington Tax Services stands out with exceptionally high professionalism ratings (96.2% positive) and strong service quality performance (93.3% positive). Their 25+ years in business and 4.7 Google Maps rating from nearly 200 reviews indicate established credibility, though their BBB complaint resolution rate of 25% suggests room for improvement in customer service recovery.

What do customers say about Washington Tax Services pricing?

Pricing feedback is mixed, with 80% positive sentiment on cost and value. Some customers praise "very reasonable price" and "very fair flat price," while others express concern about fees, including "$1200 to file taxes?!" and "paying their $1,800 fee." The variation suggests pricing may depend on case complexity.

How long does Washington Tax Services take to resolve tax issues?

Process timeliness receives 88.2% positive feedback, with customers praising the company's ability to "meet a challenging deadline" and make processes "quick and painless." However, some customers report longer timelines, including "three years of back and forth" and "service was slow" in certain cases.

How is Washington Tax Services' communication with clients?

Communication receives 82.9% positive feedback across 41 mentions. Most customers appreciate that staff "communicated clearly every step of the way" and provided "Great communication." However, 17.1% report communication issues, including "no communication whatsoever" and feeling "brushed off" during their service experience.

What payment options does Washington Tax Services offer?

Based on customer feedback, Washington Tax Services offers various financial arrangements with 83.3% positive sentiment. Customers report successful outcomes including "full refund from IRS" and "got me a huge refund." The company appears to work with clients on payment structures, though specific options should be discussed directly with the firm.

Platform Breakdown

BBB

7 reviews

4.43

Trustpilot

No reviews

0.00

Google

198 reviews

4.70